MAC Cosmetics at Macy’s in Bowie Town Center offers a welcoming store environment with a great setup and ambiance. However, customer service experiences vary. One reviewer noted that while staff are generally friendly, there is room for improvement in communication and courtesy. For example, a sales associate’s explanation for redirecting a customer to another register could have been clearer, and her manner when requesting a product was somewhat awkward. Despite this, the staff at the store’s perfume and cosmetics sections, as well as other departments, often show kindness and attentiveness. The store's staff are recognized for their caring nature and community-minded attitude. Regular customers appreciate how staff members, especially at the package pickup desk, recognize them by face and name, greet them warmly, and engage in friendly conversations. This personal touch creates a sense of community, making shopping a more pleasant experience. One standout staff member, Ghazala, a cashier in the men's department, received high praise for going above and beyond. She helped a customer by ordering shoes from another store to be shipped to their home and found a discount, making the customer's day. Her professionalism, friendliness, and helpful attitude highlight the positive impact that dedicated staff can have on the shopping experience. Overall, MAC Cosmetics in this Macy’s combines a nice store environment with staff who, in many cases, show genuine care and helpfulness, making it a place that customers enjoy returning to despite some service inconsistencies.
This Macy's has your usual items but the selection of items here needs A LOT of work, you're better off going to another Macy's to find what you need. They need to do better here and put in items people would ACTUALLY buy when it comes to clothes.
December 2022
Liz was amazing in the jewelry department and helped me choose these gorgeous beautiful earrings for my goddaughter's
December 2018
This is for the mac staff today I went in and needed my face done. Valentina F thank you so many compliments walking out of the store even during this busy season Sidenote they are really busy don't go in if you don't have patience when customers come up
