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May 2024 by Carol Hawkins
The personnel are extremely friendly, accommodating and professional. It's a delight to shop in this store. Always well stocked, easily accessible. AND if cleanliness and neatness are issues for you, you will find this store a wonderful respite.
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May 2024 by Melissa Thompson
Amazing customer service from an employee named Hammed.! He needs a raise ASAP.! He helped me along with another customer trying to work the photo computer.! Then he assisted with long line.! He was just amazing did everything with no attitude.!
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April 2024 by Mo Jo
Awesome customer service. The team treats you like a valued customer from the time you enter the store, until the time you leave. That means a lot to me, the consumer.
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April 2024 by Duane Girard
CVS seems to avoid sending ADHD medications to this area. My sons went unmedicated for MONTHS this year while waiting on "backorder". Sent the prescription to a pharmacy in a more affluent area and it'll be ready Thursday.
I'm pissed. I'll be seeking legal counsel.
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March 2024 by IVON SMITH
The pharmacy customer service is terrible. I went to the pharmacy drop off and waited for the clerk to address me and no time she looked my way and addressed my presence. Then moments later the phone rang and she began speaking on the phone and not addressing me as if I was bothering her. This happened at March 1, 2024 at around 5pm. I think it's being very disrespectful. I really believe she should of stayed home if she didn't want to come in or get a job where she would enjoy, but keep out of the public eye
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March 2024 by Hengameh Allen
As part of our medical office staff, I must address concerning issues regarding CVS Pharmacy's (on Crain Highway) service quality. Our patients have faced delays in medication refills, encountered frequent stock shortages of common medications, and experienced interactions with poorly trained staff. Of utmost concern is the pharmacy's tendency to delay important medication orders for long-term patients. Such lapses undermine patient care and confidence in CVS Pharmacy. I do hope my review entices them to provide better service to patients.
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March 2024 by E V Cuenca
Entering CVS property & parking lot is an assault on the eyes. There’s so much litter on both sides of the driveway & into the parking lot, near the store entrance & overflowing trash cans, it’s truly disgusting! Seems CVS management chooses to ignore the negative impacts of trash on human & environmental well-being. Shame on you! I will boycott the store, & will encourage friends & neighbors to do so until you clean up your act.
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February 2024 by Karen McKenIe
It was amazing! As I was looking for vitamins in the vitamin aisle, a CVS staff working asked me if I needed help? I was blown away. I have never had a CVS worker ask me if I needed help. When I found the vitamin, there were two choices so I went to the pharmacy. A pharmacy staff worker didn't know the answer and took the initiative to ask the pharmacist. The pharmacist greeted me and explained the difference in a very kind way. On top of that, the vitamins were buy one, get one free! Also, there was staff diversity and that was nice. Management is doing an excellent job at that store.
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January 2024 by Rhonda Miller
The pharmacy is horrible! My daughter has a diagnosis of Autism and several emotional disorders that require daily medication to function in school and in society. Every month I pick up my refil prescriptions and they bill to the wrong insurance. So a 10 minute trip to CVS turns into a 30 minute stay. Once or twice is understandable but every month for the last 2 years is ridiculous! I only stay here out of close proximity to my home. If you are new do not select this as your pharmacy!
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December 2023 by Jelani Reid
Terrible customer service!!! I’ve called them several times across 4-5 days, with no answer AND no callback to ask them a question that would take 30 seconds to answer! Go somewhere else!
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November 2023 by David Diaz
They are terrible! My daughter’s pediatric sent the prescription at the CVS location at 6100 High Bridge in Bowie. I did not get a call to inform me of the status of the order, therefore, I went to inquire and I was told my daughter’s prescription could not be filled until the next day. After I insisted, the order was sent to the CVS at 1910 Crain Hwy in Bowie, and I was advised that it would be ready in one hours. I went there two hours later to pick the prescriptions up and it was not ready; both CVS locations are a beauty! Hire competent people based on merit.
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November 2023 by Wanda tuckernelson
The staff needs training on processing prescriptions. For example, run it through insurance before the customer gets there in order to eliminate enormous loss of time. Double check that the correct prescription was filled. It seems the customer has to wait and move to another area when this mistake is made. Extremely inconvenient and annoying when it continues to happen.
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September 2023 by Cia Palmer
This CVS was nice but now it appears it’s not managed at all. Drive thu closes whenever they like, they shut down and everyone goes to lunch and come back late. Why not go in shifts??♀️ and the error with prescriptions concern me a lot!
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September 2023 by Morgan YP Henry
Tried to pick up a prescription and the line was 8 people long with one person working the register.
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September 2023 by Morgan Yvonne Parnell Henry
Tried to pick up a prescription and the line was 8 people long with one person working the register.
