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June 2024 by Charon Shifflette
This CVS location is Bowie is always so laid back and it makes it for easy shopping
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May 2024 by Bettye Anderson
This store is by far the worse cvs I've ever been to lately. It use to be great when the other crew was there. This Manager nane Mary is so nasty to customers she need to be fired. I wanted to use a raincheck and she refused to accept cvs rainchecks. She and the entire team need to be trained on cvs coupon/raincheck policy. They don't know that cvs rainchecks never expires, you can use a coupon with a raincheck and they can be used a any location not just where it was written. Please explain to them that customers don't know where they got the rainchecks from as some may be dated from long ago. Cvs please fix this problem...thanks!
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April 2024 by Alina Khan
Just cut the phone line, or better yet scrap the location. If every route on the operating system is a voicemail just cut the line. Why pay for a phone bill when you do not use it? Great business model.
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April 2024 by Joyce Jones
This CVS was so clean and organized…the salesperson Tiana was so helpful and polite….she was a breath of fresh air as I take customer service seriously
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March 2024 by Roger Gustin
It wasn't bad.
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March 2024 by A.N. Grady
Beyond awful! Customer service is lacking and if you do the drive-thru pickup you WILL wait at least 40 minutes only to get to the front of the line and have them them tell you your order isn't ready. This place is a joke.
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March 2024 by B. Wise
This pharmacy customer service is horrible. Prescriptions are never ready when they tell you to come. They ask you for sensitve PII information around other people which is not cool. AWFUL AWFUL!
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December 2023 by Sophie C.
I've cried in the parking lot too many times to admit because of the bullshit of this CVS in particular as well as the American healthcare system in general. Go somewhere else.
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November 2023 by Cherre Brown
Very good service! I was tired and already went to another CVS who had computer issues. CVS Pharmacy Tech was professional and fast.
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November 2023 by Nancy McNamara
Their POLICY is to deny ever receiving prescriptions when they fail to fill them within a reasonable time.A doctor once sent them a prescription for pain drops and antibiotics for a (VERY painful) eye injury FOUR TIMES over TWO days and they denied it. It destroyed the doctor patient relationship because the doctor blamed me.Despicable. Negative Eleventymillion stars.Filling a prescription is like pulling teeth. After months of taking 90 minutes plus to answer the phone, the option option now is to drill your way through automated questions. Finally you’re allowed to leave a message. Which they say they’ll respond within several hours. They NEVER respond. (At least they’re upfront now that they don’t answer the phone.).They take DAYS to fill urgent prescriptions. Yesterday and today they kept denying they’d received some prescriptions, so I said I’ll go pick up paper copies and hand deliver them. Suddenly they found them! They said they would fill them by closing at 10 pm. They did not. I left five messages the next day. The doctor’s office got through at 10 am and CVS promised them ready in 15 minutes.SIX hours later I’m in-store. They again deny EVER receiving the prescriptions. I again offered to go get paper copies and firmly asked to see the pharmacist. The answer was just NO. They waited for me to leave the counter but I did not. Id waited 30 minutes in line for the nonexistent prescriptions. They “found them” again. Suddenly one was ready but the other wasn’t because “they’re busy.” They promised it in 15 minutes. Nope. They promised it in another HOUR. I guess I’ll just be here until closing, or I’ll go get the paper prescriptions and start over at another, non-CVS pharmacy? Why should I have to do that for URGENT medications?
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November 2023 by David Diaz
They are terrible! My daughter’s pediatric sent the prescription to this location. I did not get a call to inform me of the status of the order, therefore, I went to inquire and I was told my daughter’s prescription could not be filled until the next day. After I insisted, the order was sent to the CVS at 1910 Crain Hwy in Bowie, and I was advised that it would be ready in one hours. I went there two hours later to pick it up and it was not ready; both CVS locations are a beauty! Hire competent people based on merit.
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November 2023 by Kai Alexander
The worst customer service. The slowest, disorganized pharmacy with a drive thru that routinely takes more than 40 minutes to get to the window! Ridiculous. No better at the counter. They don't update your information, they tell you your prescription is ready but they can't seem to find it and then you have to wait for them to fill it. Inappropriate employee conversations happening right at the counter. There is better.
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November 2023 by Jamia Jackson
Worst pharmacy ever. They don’t fill all prescriptions at once, they takes hours sometimes days to fill prescriptions, the wait is long even sometimes over 1 hour in the drive thru
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September 2023 by Stacy Fanelli
I cannot put to words how pitiful this store is! Shelves empty, no open registers only self check out, customer service is nonexistent and the pharmacy/staff are much too happy to be useless. Just close this location already!
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September 2023 by Joe Clark
In CVS, to pick up a prescription, and as usual, the line is long! At least 10 folks waiting for meds. I asked about staffing multiple times just to be directed to corporate. Corporate sends your concern back to the local branch. There is no accountability.
