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March 2024 by Nicholas Desouza
For the 5th time (yes 5), I’ve deposited money into a drive through ATM and the machine does not register that money has been deposited. It then requires me to contact Capital One customer service and the claim takes up to 10 days to issue a refund.
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January 2024 by Silver Cleaning
Don’t come to this branch. They need customer service training. I was attended by a very rude person name Miguel Mendoza.
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January 2024 by Ismael Reyes
I came here with my uncle to open an account and was “Helped” by a person named Miguel Mendoza. Miguel was extremely rude when it came to customer help/ Centricity. It seemed like he just wanted to go home and not be at work. We explained the situation and to why I was trying to help my uncle open an account for the first time, obviously there is information he isn’t used to yet if he just moved to this state a prior day such as knowing his address off the top of his head. Miguel had zero patience when it came to customer service. The check in person came and told him while he was working with us that he still had 3 more people to attend before the end of the day and he responded to him by saying I’m not taking anymore people by noon. If you don’t want to work a customer service job, Why get one? If I could give him 0 stars I would.
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December 2023 by Robert Fortune
Quick and easy.
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November 2023 by L B
This is the worst branch ever. These people will have a line of 20 people and 1-2 tellers while 3 other employees walking around doing nothing. CustomerService is at an all time low at this particular branch!
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October 2023 by Ebere White
There is a manger female caroline i guess very rude unprofessional lack basic manners of people skill she needs retraining
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September 2023 by Mina Nana-Anyangwe
Some of the ATMs were out of service hence the line was long
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June 2023 by Kenmoe Apolini Simo
Good bank for all
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June 2023 by OBA Kafoutchoni
Nice customer service
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June 2023 by Mary Tutt
I drive up and out in a few minutes
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April 2023 by T
They have all the single notes at the ATM machine without me going inside to the teller.
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March 2023 by Jacqueline T.
1. It's always only one teller. Which makes the lines horribly long. 2. It's more then one teller behind the glass but only one is taking customers. The others are just back their either on their cellphones or talking to each other.3. When you finally get to the teller they treat you as if your inconveniencing them.LONG STORY SHORT SHUT THIS PLACE DOWN BECAUSE THE WORKERS DON'T WANNA WORK!!!!!
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May 2022 by Ermie De Dios
I’m been with Capital One,since 1995, really like them when it comes to customer service, but this morning when I call the bank to help me about EFT, keep on telling me it’s not there fault that the funds is not there , but can you just make feel that you’re going to help me, not hanging out,very rude, so disappointed, branch in Bowie.
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April 2022 by Antonio Brown
They missed out on a business account!I made an appointment to open a business account with the online, showed and they were clueless about the appointment. Then I had certificates of good standing from both the home state of Ga and Md along with the articles of incorporation and the SS4 IRS form. She said she couldn't take the documents I brought to open the account because I didn't have the return letter from the IRS with the EIN on it. Apparently the number I have on the SS4 with both certificates and the articles of incorporation wasn't enough to verify the business. AND it's DBE/MBE certified!! CLUELESS!!! I'm going to Truist, never had to worry about such processes.
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January 2022 by Daryl Taylor
I have observed Capital One closing a number of their facilities throughout PG County. It's time for me to find another bank. I would expect others within the county to do the same, close you accounts
