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November 2023 by Desiree
This is a really nice pet supply store. I really like their selection of cat food and toys. The employees are friendly and really do a great job of helping you find what you need. I wish I had a dog because I would love to take them here to wash myself. :)
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October 2023 by Eileen M.
well, stocked store. Staff was helpful. The self wash station is well set up and easy to use.
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October 2023 by Ms. Karie
Well let me start off saying my groomer Bridgett B was very rude, unpleasant, not friendly or welcoming for this would have been my dogs first visit, I never left the parking lot because I felt the negative energy and I knew my dog wasn’t gone let her groom him and 10 minutes later she calls me to come get my dog & when I mentioned her unpleasant behavior she just looked nonchalant and never said sorry or a word just let me leave the store bad business from them and I was a first time customer, I will never patronize them again.
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September 2023 by Palmer Burriola
Terrible customer service. Rude and angry staff. I was shocked the way they treated me as a customer who was visiting the store for the first time. We will never step foot in here again.
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September 2023 by Palmer C.
Terrible customer service. I was dropping my dog off for an appointment and the groomer was immediately combative and rude the second she walked up to us. This was my first time meeting her and I was shocked by the way she spoke. This is not the way to speak to a customer. There is no excuse for essentially yelling at us and berating us out of nowhere. We left without the grooming, as I don't feel comfortable leaving my dog with such an angry person. We will not be returning and I will also look elsewhere to buy our dogs merchandise and food.Wag and wash should educate this person on how to speak to customers as this reflects very poorly on their business. Beware if you book with this person.
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September 2023 by Reviewer U.
Bad service.. They don't know their merchandise! Waste of a visit, gas, and driving time. Went because I was told an item was available and instead they held a totally different item for me.. Rude when I asked where my item was instead of getting an apology the person kept trying to excuse themselves.
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September 2023 by Kate R.
Horrible experience taking my pup Bengee in for a grooming. The woman who met me was incredibly rude and annoyed at the world. I was so worried about leaving my dog with her I almost canceled the grooming appointment. She dragged him away and when she returned had added "detangling" surcharge to my bill. When I complained she shouted at everyone including the poor guy on the desk and demanded she still get her commission. The sad part of this was she did a good job at the grooming but her manner and anger with the world it seems was very far from good service. I won't go back.
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August 2023 by Rickabecca68
Bridgette did an amazing job today with my dog Tammy. She needed her nails done and Bridgette was kind and patient with her. They look terrific. I would highly recommend!
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July 2023 by Rebecca D.
Horrible experience. The staff were so rude and unprofessional. When picking up the dogs, it took close to 10 minutes to bring the dogs out with no explanation. The grooming itself was average. However, the level of rudeness is unacceptable.
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July 2023 by hanna “Hanzo111”
The staff is great. My dog is too hairy though. I tried to wash them myself big mistake. Next time I’ll just drop him off and have one of their pros wash him up.
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July 2023 by DJ Poe
I love me some wag n wash. Drake and Bradley deserve a significant raise. They are the best employees and made me feel like I was at home.
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July 2023 by Sharren Shoemaker
6/2023 update: wag & wash grooming is okay. I wish Ingrid, who left bc of covid) was still working there. She opened her own business bc of covid. Good for you, Ingrid. Miss you. Good luck!
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July 2023 by Stacy Kirsch
Bridget did a wonderful job grooming my dog. He looks great.
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July 2023 by Bradley Kay
Best place to get food for my dog. Bradley really helpful employee
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July 2023 by Magin Revillo
The claim is in the name of the business and its play on letters… they wag their tails and wash. That is the service and the business. A store in the center of a city that has changed a lot in recent decades and has increased its purchasing power. Dogs and their needs have their obligatory stop here: nursery, hairdresser and washing that can even be done personally.
