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August 2024 by Chrissy Mcintire
the UPS location in Bethesda Maryland on Westlake drive is a great place to print documents and send out items , the staff are very helpful and they were patient and they helped me with everything when I made my visits to print the items I needed.
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August 2024 by Z Trotter
Went in August 29th at 6:30pm, attendant was kind and down to earth. Just normal human interactions that mean a lot on tough days.
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August 2024 by Bobby Brooner
I went to drop off a package 25 minutes after their advertised opening time today and they were closed. Whoever was on the schedule to open did not show up today.
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May 2024 by J Bruck
My go to UPS store in the area. Friendly, efficient and parking is plentiful.
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March 2024 by Pollyanna Neuenfeldt
I was very satisfied with Han’s customer service and will definitely be back .
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March 2024 by Liz Ash
DEVIN is exceptional. Always professional, succinct, and on top of everything as well as being truly kind. I don’t know of a better person/employee to represent UPS. This location thanks to Devin runs like a top notch service and company. Thank you Devin!
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February 2024 by Pollyanna
I was very satisfied with Han’s customer service and will definitely be back .
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February 2024 by Justin
Don’t drop your packages off here I dropped package off there and it never left the place exceeded the delivery date so I called the location and they gave me the runaround and even asked me what was in the package and said there nothing they can do about it and the tracking shows it has never left that building
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December 2023 by Kathleen Carroll
While the staff at UPS Store 5455 are terrific, one in particular stands out…Tabitha! I had a rather complicated print job recently and both Han and Tabitha were helpful but especially Tabitha. She printed out my project (two 16” x 20” images) and measured them to ensure accuracy. She found that one was a smaller size and reprinted the poster. I appreciate Tabitha’s careful attention to detail and excellent customer service. She printed out the correct size, then trimmed both posters. She explained she had not printed on the very large Epson printer before. Tabitha went the extra mile and didn’t quit until the job was done perfectly. Thank you Tabitha!
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October 2023 by William Londeree
Worse ups store ever, staff is rude and not helpful. I brought in sim electrical equipment I was sent by accident with a duplicate tracking number. I never received my package and got this way more expensive one instead. I am currently trying to return it to the original owner. The staff basically said, “ sorry it happens and there is nothing I can do. “
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September 2023 by Magda Potter
Great staff, always patient and helpful given the volume of customers
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August 2023 by Leanne Long
Jared & Devin went above & beyond with my Amazon returns- stayed late to get the complicated multi-item transaction done too! Many thanks!
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August 2023 by C W
Before dealing with this UPS office on Westlake in Bethesda, I Really had no expectation that a business like UPS could provide such Excellent, friendly and caring service. Yes, Caring!Mike went above and beyond to get me past problems that arose while I was using ups to notarize, instead of just shrugging and saying come back when the problem is fixed which he could have easily said given the dilemma. He stuck it out with me and actually was the one who came up with the solution.I also have used this UPS store for Amazon returns and have always been met with friendly, fast and efficient service. I actually changed which UPS store I use for returns.Another one I had been using is a little closer to me but nowhere near as friendly or helpful. (The other store once rudely turned away an Amazon return because I had forgotten to put 1" piece of scotch tape on the lid. This store on Westlake in Bethesda would have just fixed it with a smile. )
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August 2023 by Oona Schmid
I just to know if I got taken. I show up with a prepaid return. Guy charges me $5 for a padded envelope?!! In other words, they offer no packaging (for free) and they used this completely overpriced charge for a padded envelope. It seems really wrong to me.
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August 2023 by Martin Paul
We received great service for Notary and express shipping! Tabitha was very courteous, professional — and fast!
