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February 2024 by Mirelys Rosales
The Bethesda location has STUNNING staff. I came in yesterday, not even really to buy just to look, and I was helped by Elizabeth (Liz). She was so nice, pleasant, and conversational. She stayed with me while I looked around, making small talk, and I kept talking about how amazing the store smelled. I ended up buying a diffuser. While we chatted, there was a nice gentlemen steaming the clothes. This store not only has phenomenal staff, but the clothes are well cared for and everything is sparkling clean.For a store to look THAT clean on a Saturday…the staff surely works hard. Thanks, Liz! My home smells great now.
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September 2023 by donkey kong
they never give me problems its always straight forward
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August 2023 by Bryan Slovon
Jennifer gave me great service and really was very helpful. I’m very happy with my two new shirts. Thanks Tommy Bahama!
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July 2023 by Lee Branch
Tommy Bahama Bethesda feedback:We live in Alexandria, VA. I vowed never again to go back to the Tommy Bahama in Tyson’s. Every time we go the staff is terrible. I even wrote customer service. They responded basically, sorry please come again. I found that extremely unacceptable. I really gave up on Tommy Bahama completely. Later I realized there is another location in Bethesda, MD. It is completely pathetic we have to drive over 20 miles to buy what we want, although we have the last 3 times strictly for customer service. We don’t like to buy online as we prefer to try clothes on. All staff at the Bethesda location are pleasant. Jonah has helped us numerous times. And he is exceptional.These 5 star scores are strictly for the Bethesda location.
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July 2023 by Lee B.
Tommy Bahama Bethesda feedback: We live in Alexandria, VA. I vowed never again to go back to the Tommy Bahama in Tyson's. Every time we go the staff is terrible. I even wrote customer service. They responded basically, sorry please come again. I found that extremely unacceptable. I really gave up on Tommy Bahama completely. Later I realized there is another location in Bethesda, MD. It is completely pathetic we have to drive over 20 miles to buy what we want, although we have the last 3 times strictly for customer service. We don't like to buy online as we prefer to try clothes on. All staff at the Bethesda location are pleasant. Jonah has helped us numerous times. And he is exceptional. These 5 star scores are strictly for the Bethesda location.
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May 2023 by Karla G
Every time we come here we are always greeted by a friendly and wonderful staff! I really appreciate Raven today for going above and beyond to help me find the right bathing suit for me and her thoughtfulness to bring in many options, because there are many similar bathing suits, and the intention was to save me the hassle of putting on and taking off clothes over and over. That right there really made me feel so taken care of as a shopper. Thank you Raven!
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December 2022 by Barbara Miller
TB sales representative in your Bethesda was extremely helpful in arranging my telephone order. She took the time to ensure that all aspects of the sale and delivery were in order. Patient, courteous, efficient.
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December 2021 by Ken G.
I was in the store on 12/11/21. Now I have shopped and purchased products in in this store numerous times over the years. I have never had any problems, staff was always friendly and helpful. That is until 12/11/21. Went into the store, a hello was yelled to me from the register once I entered the store. I really did not give it much thought at the time. I found what I wanted, went to the register to pay. The employee (male) began to ring up my purchase, now I had a gift card for part of the amount due. I put the card on the counter, and waited for him to tell me how much more I owed. He told me and how much and paid the balance in cash, which I also put on the counter. I asked if he had a box "No" was all he said. (boxes were never an issue previously) He then put my all my change on the counter, which included about 10 nickels for the coin portion of my change. I picked up my change and said "all Nickels?" His reply was I treated you like you treated me. I was shocked. I had no idea what he was talking about. So I asked. He said I disrespected him, by putting my cash on the counter, and "throwing" the gift card at him. I did no such thing. There was never any disrespect shown towards this individual. Maybe he was having a bad day, I don't know, but if he is so sensitive that when cash is put on the counter,and he thinks that is a personal insult to him,well he might be in the wrong line of work. It really soured my attitude towards this store. I will think twice before shopping there again. It's to bad, because I really did like the store.
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October 2021 by D W.
This is my go to store for presents! I love the selection and the layout of the store which allows me to find just the right item! The customer service has always been awesome. They have always had a diverse sales staff that are polite and very helpful. I am not sure why the other folks had issues. Please remember that staff takes cues from its customers, so if you are quiet they do the same. There are also times when customers are on their cell phones at the register. Sometimes -- we all need to take a deep breath.
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June 2021 by James F.
Don't shop at Tommy Bahama in Bethesda!!! Terrible service. Maybe the previous reviewer is right. I am also a minority and was treat rudely. We went in to the store to return an online item and to purchase another item. The only words that came out of the salesperson's mouth was "please swipe your card and a credit will be issued to your account." and "no, we don't have it but I can order it". No hello, no goodbye. Absolutely rude. I will continue to shop at the other Tommy Bahama stores in Maryland except this one. Corporate office needs to know how customers are being treated.
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January 2020 by Patrick McNulty
Quality clothing = little pricey. Friendly service.
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December 2019 by Robin G.
The two stars is for there lack of customer service. I guess they saw my brown face walk in and didn't think I was worth speaking to or worthy of being offered assistance. OT my style of clothing anyway but I'm here shopping with my husband
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December 2019 by Paulina V
Hubby loves the shirts from here
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November 2019 by Martin B.
I've never experienced so much hostility from some one who belongs behind the cash register. This older lady who appears to be there all the time continues to overlook what I'm doing in the store. You go to a store to shop not be monitored by some old racist white lady. I'm sick of the stares or the constant surveillance. I enjoy the other young lady who has great conversation but can't continue to shop at this location. I've never felt uncomfortable. You want to clean up this store make sure a lesson about discrimination is taught to that lady. Seems like she's hasn't had a lesson so the civil rights movement. Literally not buying another shirt as I can go to eBay for a Tommy Bahama shirt for $5. I only came here because I wanted to have something for thanksgiving.
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March 2019 by Veronika Gallegos
Great staff!
