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March 2024 by robel hansom
They have poor management
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March 2024 by Andre D
My experience with Safelite Auto Glass in Bethesda was beyond infuriating. Despite arriving an hour early for my 9am appointment, the staff didn't even start working on my car until 10:30 because, conveniently, an employee had called out. This was not mentioned to me until i came back to check on the status 2.5 hours later.When I finally got my car back, it was handed over to me by employees who were too engrossed in their personal chat about expense submissions to even acknowledge my presence. To top it off, when I dared to ask for compensation for the colossal inconvenience, I was met with a dismissive "we don't really do that."Not only was the service ridiculously delayed, but the staff also couldn't care less about their customers' time or satisfaction.The techs who worked on my car handed my keys to the employees who were having a private conversation! Once their 15-20 minute conversation was over, then i was checked out.That's just adding insult to injury. Safelite Auto Glass Bethesda, you've lost my trust and my business. Consider this a warning to anyone expecting even a modicum of professionalism from this establishment.
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December 2023 by Catherine Berdy
This shop damaged the body of my car last year and I foolishly went back this year. Now my windshield leaks. I’ve been back TWICE to get it fixed and it’s still leaking. Woke up to frost on the INSIDE.
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December 2023 by Ave Guy
I made an appointment the night before at 11:30pm. They scheduled me the next day at 9:30 am. Was done by 11:00 am. I compared the seals and gaps with the photos I took of my car right before the windshield replacement from the outside. Looks identical. However there was a major problem. The windshield would fog up as soon as it started to rain. My old windshield never did that. Plus the installer messed up my wipers by not covering them up during installation so the cleaners or chemicals they used made the wipers get hard and chatter. I had to buy new wipers.I called the shop back and complained about the foggy windshield. They said they would fix it. The person who answered the phone that day told me there was nothing available in terms of appointments for the following day which was Friday. Because he said that I agreed to schedule an appointment for the following Friday, seven days later. I was not happy with this at all nor did I believe the gentleman who was telling me this on the phone. I then called the Safelite 800 number to schedule an appointment for the very following day. I asked the The operator who picked up if they had any openings available for the very following day and they told me that their whole entire schedule was free from opening time until closing time I could choose any time that I wanted to. It seems that the person who answered my phone call at the shop lie to me. Probably because he knew he was working that day and did not want to do a free job. I scheduled my appointment took my car in and had the windshield resealed. Even though the shop claimed that there was nothing wrong with the original seal, interestingly enough the window never fogged up again because of rain ever since they redid the glass. However my wipers are now chattering again after only having them been installed for about two weeks. I told the gentleman on the phone that I had new wipers and for them to not mess it up. He assured me that nothing would happen to my wipers at all. Apparently that is not the case because now I have to spend another $35 to buy another set of wipers within three weeks apart. Tobias was the person who did my windshield the first time, and also the second time for the warranty replacement. Awful job.
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December 2023 by M C Ertem
The people at the store are nice and they seem to do good work. But...<p><p>NEVER AGAIN WILL I USE SAFELITE!!! You try to call the store phone number and end up talking to a corporate phone bot.<p><p>All I wanted to do was to tell Timothy at the store to park the car outside, with the keys locked in it, and I would pick it up after hours using my spare key. But nooo, calling the local number gets you to the Safelite phone purgatory which hangs up on you. <p><p>I already paid for the replacement, they sent me an email, WHICH CAME FROM A NOREPLY ADDRESS.<p><p> Like I said, NEVER AGAIN!<p><p>Even though the people at the store are great, the MBA's at corporate headquarters in their effort to streamline operations by precluding anyone local to answer the phones have made this a company to avoid. [LATER] But again, the people in the store are really good and smart. When I could not get to them on the phone I remotely had the car honk and flash lights. They figured out what it meant and called me right back.?? Raising two stars for that.
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October 2023 by onelife tolive
I had a pleasure of visiting safelite (Bethesda location) on 10/10/23 to have my windshield replaced and I must say,the experience was outstanding.From start to finish everything was beyond expectation.They were open early (7am) from the moment I walked in I was greeted warmly by the knowledgeable and friendly staff, explained the service and how much time it would take. The job was finished by the time it was promised and it was perfect. Most of all not only did they complete the replacement promptly, but they also went above and beyond to satisfy my request next day. Very professional and customer oriented service. Thank you guys.
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October 2023 by emma wells
The staff in Bethesda is excellent. They are friendly and very helpful. Dropped off at 8:30am and picked the car at 10am.
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September 2023 by Paul S.
Never again will I come here to fix a windshield. Good thing I didn't need a replacement, they'd screw that up too
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August 2023 by Les Russell
Just had a fantastic experience at Safelite in Bethesda - entire staff was very communicative - especially Timothy who went above and beyond - definitely recommend!
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August 2023 by Andrea Barron
I arrived 30 minutes late to get my car window replaced, and they still fixed the window. Thank you! But the Bethesda Safelite never answers the phone!
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August 2023 by Paul Diss
The staff was nice, but a MONTH later I am still finding broken glass in my car. When I picked it up there was a huge pile of glass I had to ask them to vacuum up. Now every time I open the trunk I find bits of glass on my groceries or whatever I have in thereEdit: Their response states the team "tries to remove all the broken glass but can miss hard-to-reach places." No, they didn't, and they didn't even try. It was a huge, obvious pile I noticed before I even left the lot.
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August 2023 by Aaron P.
The team hear was excellent from start to finish. I highly recommend these guys for all automotive window repairs
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July 2023 by Star J.
If I could give negative zero stars I would. The techs are the most incompetent "skilled" workers that I have ever encountered. Their only job is window replacements, why are they unable to do their job. A nightmare!!
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July 2023 by Josephine R.
While traveling, a pebble hit my window. I needed it repaired obviously. Safelite on Crain Road North was recommended by my insurance company. I arrived early for my appointment. Mr. Marcus took my car in immediately, repaired my window and wiper blades and sent me on my! Traveling with a 7 year old who couldn't wait to get to DC. Marcus was courteous and professional. The young lady in intake was just as kind. I heard her name but can't remember it, I apologize. I highly recommend this business.
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July 2023 by Donald J.
I'm curious what is y'all glass made of.Its always fogging up.In the morning I have to defrost it twice.Then when I park it it foggs up.Im looking at the cars in my parking lot and nobody car is fogged up
