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February 2023 by Jon D.
The first thing they told me is if I sign up for the credit card I will save $200 so I call credit card company and got it . I specifically asked the credit card company do I need to tell store anything . They said no . Just give them your id .. Call by the store and they said they need a verification code . The representative was suppose to give you I asked them if I your first sale ???? Why don't you tell me to get it . I called credit card company and they never heard of a verification code . ! Credit card won't come for 10 business days . Roll said call main Goodyear store in Rockville . All this for four lousy tires . No thanks !!
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July 2022 by Melanie Y.
Roll by Goodyear used to be reliable but something has changed and they can't get anyone out for same day mobile service. Especially when my car tire air was on zero and can't drive to any location. They needed 72hrs to book mobile service. Also don't buy their hazard insurance -- such a waste of money. It doesn't have someone come out to replace the tire. It's just a reimbursement and you still are left stranded with no one to call. I called Firestone direct who saved me from this jam. Save the headache and call them instead.
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March 2021 by Stacey B
I could not recommend this place more!i got a flat and wasted an entire Saturday at NTB just for them to tell me they couldn’t repair the tire (6 hours I waited!). I called over to Roll by Goodyear and had the process handled the same day. Victor was great and made it such an easy process. They came picked up my car, changed the tire, and then dropped it back off - no extra charge. definitely recommend!
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February 2021 by Antony Padilla
Stress free and fast. Eliana was very helpful and understanding and was able to walk me through every step of the process. Will definitely be using them to switch out my tires again next time.
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February 2021 by William McCormack
Ezikiel was awesome ! I got 2 flat tires and needed to have them replaced ASAP and he worked us in so we wouldn’t be stranded .Great experience all around !
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January 2021 by Jacquie Gadaleta
Ezekial was informative, professional and very helpful in getting my daughter the tires she needed for her vehicle, while she was at work. Much appreciated!! Jacquie G.
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December 2020 by Anan S
I have to let you know how amazing of a job Truman did with my installation this morning. I've never in my life experienced such an amazing service. He is the kindest most competent person ever! Absolutely the best experience all around
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November 2020 by Edwin O. Ortiz-Quiles
I recently moved to the Bethesda area from a tropical island. Not too familiar with the cold weather even when half of my family group up near the Boston region and I occasionally traveled there. Hence, I was looking for a place to upgrade my RAV4’s tires to all weather. As a matter of fact, I was short in time, therefore I was looking for a place which can provided me with an answer to all my concerns (as you can see in this review I am the talkative type of person and I ask a lot). I called the store, after explaining my situation to Roll by Goodyear personnel (Ezequiel), he patiently explained me additional details I needed. I texted with Ezequiel all my concerns during the next hours who did an excellent work in pointing out all the details I needed. I passed by the store, and in around 20 minutes, I saw the three best options (already preselected by Ezequiel). At the end, I selected the Goodyear Assurance® WeatherReady® due to safety reasons (I wanted a tire with a good grip).I coordinated an appointment for the week later for Roll by Goodyear personnel to pick up my car at 10 am. They called me on that day at 9:35 am and were just in time to pick up my car. As a child, I was taught to take good care of my belongings, thus I was hesitant of giving my car to the personnel (might be a bit too paranoid, but it is one personality trait). To overcome this, I asked several key questions regarding the service during the pick-up process, which were addressed at the time.I got my car at 1:30 pm, half an hour before the predicted time. They also provided me with a verbal summary of the alignment results. I drove the car soon after, and I can tell you that the preliminary results were more than satisfying. At the end, I solve my problem, in a timely manner, without affecting my agenda that had been tight. I even got a follow-up mail regarding my purchase with the rebate information (come on, a rebate is always good), and other important details.If you are someone that as me, value your time and wants to get things done in an effective manner, Roll by Goodyear Bethesda is your place.
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June 2020 by Gerald P.
I needed to get new tires, a friend had recommended this service and it was great. Marvin was early which was perfect and very friendly replaced all four tires super fast and would highly recommend. Thanks Marvin!!
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November 2019 by Rose MacLeod
Jihan from roll by Goodyear came 30 min earlier than expected, was ready to work, was very friendly, super fast, and confident. I really appreciated him just doing his job and saving me from a flat tire. I HIGHLY recommend Jihan from roll by Goodyear :)
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September 2019 by niusha z.
Tyrell was so efficient and made this entire process so easy! Wow I never knew it could be so great to get new tires ! Tyrell you were so easy to work with and the lady on the phone too!
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September 2019 by Ronald Velasquez
There customer service was great! Eliana was very helpful in getting all four of my tires, their valet service was also very helpful since they dropped my car off at work. She was very helpful in explaining the time frame and it was all done within the hours she gave me. Overall i would definitely recommend!
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September 2019 by alfonso hernandez
Eliana was very helpful and knowledgeable she helped get me the right tires for my car and even got the tires to the closest location to me so I could get them install overall they did an awesome job definitely will get my services again ðŸ‘
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August 2019 by Ed G.
When I called, woman at the Bethesda office was helpful and efficient. But she made an appointment for me to arrive in the Rockville location 40 minutes later, saying the could accommodate me. I am still waiting 3.5 hours later!!! The store claims to be "short on techs" but they have nearly a half dozen people working the office and the door in a very small storefront. Bring snacks and War & Peace to keep you occupied if you come here.
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May 2019 by Kirstyn K.
When I found myself with a flat tire late this morning, I called this place while I waited for roadside assistance to come change out my flat for my donut, thinking that if the tire was beyond repair, I'd need to get replacements. Turns out roadside assistance was able to fix my tire for me (it was a nail), so I don't need new ones at this point, but when I do I will definitely check these folks out. I was impressed by the following: 1) They were going to be open tomorrow (Sunday) and Monday (Memorial Day) - the only tire shop I could find who would be. 2) They were able to accommodate my crazy schedule this weekend and come out tomorrow morning to my residence to do the job at 9:30am, one of the few small windows I have this weekend due to pet sitting jobs. 3) The price for two tires, including installation, was $176. I don't know if that's a lot or not, but when you are feeling as desperate as I was at this point, it sounded like a bargain to me. Remember - they are coming to me to do this job. 4) When I had to call them back to tell them that I wouldn't need them to come out after all, the same woman who cheerfully scheduled my appointment in the first place prompty took care of canceling it for me, and I received notification immediately via email confirming. When I do actually need new tires, I will definitely be using this business.
