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May 2023 by Alejandro Andrade
Avoid this place at all costs. Lady this AM was super rude and was yelling at the phone. Apparently she messed up some of the lab samples or something. Go to another quest
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August 2022 by Josie P.
Super convenient location. I made an appointment and although there were many walk ins being processed I was in and out quickly. Great! I will go back.
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January 2022 by Shana M
The tech was fine at collecting specimens, but sent the wrong lab order redoing a lab that was done in November instead of the recent order my Dr had sent for a totally different test. What gives?Also, my account information was not accurate, not a surprise, but its really unlikely I was the one who put in the wrong birthdate for myself in the years I’ve been using quest. Having me verify only the spelling of my name does not help catch these kinds of errors. The appointment system & MyQuest system do not appear to link well which is obnoxious when trying to use this website to view results or appointment times. This is basic corporate standards of service in 2022-get better at this! They had old insurance in their system for my children, because their system didn’t have a name that matches my insurance company name well even though it’s BCBS, like really? So not being able to enter new insurance info only because the name of my insurer couldn’t be found is bananas-since they tried to bill a different insurance, with an old address & never asked for me to verify my kid’s info which would have caught the issue. So who knows where the bills went & there is no way to get in touch with the person inside the lab draw location because the phone tree is a circle of menus that don’t lead to the local tech. So much for keeping issue handling at low levels & providing direct feedback so that errors can be corrected for future patients. Just annoying & not convenient having a local draw station because of these things that fall through the cracks.Also, I got stuck helping the Safeway cart retrieval lady because she had blocked me in the elevator & the tech marked me as more than 10 minutes late to my appointment. I was early. Checked in by the link, got the text she was ready for me at 11:41 & was in her lab room by 11:45 with no one present in the draw station. I rechecked-in which of course is where I learned I had already been marked 10 minutes late for my 11:45am appointment. Sorry the Safeway store logistics made me ONTIME. I couldn’t not help the special needs lady huffing and puffing and slowly moving the shopping carts to where they belonged in the store via the elevator. My delay allowed her to get to a walk in customer which pleased him, but whatever. People’s expectations are what they are.
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January 2022 by Lorraine Nagy
I established an appointment for a fasting blood test (confirmed in the system) and when I arrived was told "I was not in the computer' and would have to wait all day if necessary for a no show. As luck would have it, someone showed up early and I asked since there was a 5 minute interval before her appointment began, I could go before her. She agreed but the technician told her that if she gave me this 5 minutes this patient would have to wait until an opening showed up, if or when...I am elderly, was fasting, had driven to the appointment in good faith. The technician was rude, rigid in her application of the rules, told me that since I was not in the computer there is no way she was willing to help me. I give this technician low marks. Which is surprising, as our previous experience with this lab service has been positive.
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October 2021 by Susan H.
I went to this Safeway location because my last encounter with Quest here was fine, but now they have 2 new women & one was outright hostile as soon as I walked in the door. For no reason! My doctor has ordered blood work the day before & it was fasting blood work, so I arrived early, a little after 8 am, not being able to secure an appointment on their automated system. Their website said walk-ins were welcome. But I was refused service even though no one else was in the place! Knowing that my cardiologist wanted these results in a few days at my appointment, I went to the Safeway store manager for help. Fortunately he was able to help me get my blood work done, but honestly this shouldn't be a confrontation just to get a simple thing done which takes all of 2 minutes! I would not recommend Quest to anyone! Quest needs to screen & assess their personnel more thoroughly. I don't think that any organization would want to be represented by such a hostile, rude technician. Avoid at all costs! Try Lab Corp instead
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September 2021 by Cat C
HORRIBLE! Will never use Quest Diagnostics for anything, not even if it’s free. Went all the way to Bethesda for a COVID test just to be told that the location has been out of nasal swabs FOR THREE DAYS. They didn’t bother to update any of the people waiting for COVID tests in the waiting room or send appointment cancellations. The pharmacist was nice and you could tell she was flustered about it too. Terrible service, terrible organization, not a place that cares about customers/patients.
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May 2021 by Jen B.
AVOID AT ALL COSTS. I WOULD GIVE 0 STARS IF I COULD.Never in my life have I met a medical practitioner who is as rude, condescending, and unprofessional as the DIRECTOR posted at this location. I am completely baffled by the fact this woman not only still has this job, but works in the medical field at all!The day we had visited, my mother's primary doctor handed us a piece of paper stating we had to drop it off to Quest inside the Safeway location. Clearly our primary doctors office was busy, so we asked little questions and headed towards Safeway.The SECOND we step into the waiting room, this older African American woman yells from inside one of the medical rooms "YOU CAN'T COME IN HERE WITHOUT AN APPOINTMENT." An elderly patient still in the practitioners chair, the needle just barely having left her arm.The practitioner comes up and I attempt to explain to her that my mothers primary doctor told us we had to drop this paper off. Within seconds the practitioner takes the paper from my hands, reads it, pull both the top & bottom of the paper to create an auditory SNAP in my face and proceeded to yell at me "THIS IS BLOOD AND URINE WORK. YOU ARE OVER AN HOUR LATE." Completely shocked from her behavior, I stutter as I attempt to explain to her that my mothers primary doctor only told us to drop off this paper here. Again, the woman yells "NO. THIS IS BLOOD AND URINE WORK & YOU'RE AN HOUR LATE", inches from my face (during a global pandemic may I add). I try to explain again, the doctor didn't inform us that we are to do blood and urine work today & they made the appointment 40 minutes before they even let us drive to Safeway which is why we are late. Instead of trying to listen or understand the position my mother and I are in, the practitioner decides to flick the paper in my face to make yet another auditory snapping sound and proceeds to scold us again "WELL THIS IS BLOOD AND URINE WORK AND YOU'RE LATE". Feeling frustrated, I use a more stern voice to speak over her, saying "AND NOW I KNOW THAT". She decides to ignore my defensiveness & motions to my mother that she can sit in her chair.After the altercation the practitioner takes my mothers blood & instructs her to go to the bathroom for the urine sample. The nurse approaches another young couple waiting their turn, only for me to witness the practitioner do the same thing to them! From what I can tell, the couple's doctor set up a random appointment & didn't inform the couple. It still didn't matter to the practitioner though! I stand there and proceed to watch the woman stand above the sitting couple, yelling at them just the same, snapping the paper towards the couple too! Unbelievable!!!Finally we leave. Being the protective daughter I am, I am fuming. One of Safeway's employee's let me know this woman is the DIRECTOR of the Quest Diagnostics at this location! It is still absolutely shocking to me that this woman has a license with the way she treats her patients. Who want's to be yelled at only to have a needle stuck into them??I write this review a whole week after the instance in fear that the practitioner would tamper with my mothers samples. Luckily for them, our results did in deed come back but WOW! This mess of a visit was not yet over! My mother now has a bruise the size of a softball around where the needle was inserted. I attached photos below, yet again this is a week later & they are not as prominent anymore.Did she do it on purpose? Who knows. It's disappointing that this woman has that position of power to scare & intimidate her patients. I should not be afraid of this woman potentially tampering with samples. I should not be afraid of this woman sticking needles into a loved one, especially since my mother has a fear of doctors!I 10000000% recommend avoiding this location like the PLAGUE. YOU HAVE BEEN WARNED.
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April 2021 by Josse
Don't! Just don't. An appalling experience. Quest even has the audacity to pin a flyer on the wall with "Quest strives for fives!". I've generously offered one star, and that is simply down to location. Everything else about the experience - customer service, environment, hygiene - left much to the imagination. Not ideal when someone is about to pin you with a needle.
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June 2019 by Jay Siegel
Site says they close for lunch at noon. Saw this late morning so I rushed over. Got here on time (11:55) but the staff had closed early. However, the technician did return around 12:10 and drew the blood despite being on lunch break.
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May 2019 by Karen Williams
Pleasant, efficient & friendly, knowledgable, prof. staff who can find your Doc's order electronically & draw your blood effortlessly
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April 2019 by Henry M.
Located inside the Safeway, this Quest Diag lab was convenient and the people were excellent. I arrived at opening (7:30 a.m.) without an appointment. One appt went first, and my blood drawn at 7:40. Painless stick. Nice person. My test required waiting for 2 hours, so I got a good look. All customers were seen in 4 mins; two seen in 10 seconds. Yep - sign in and name called before seated. While waiting, other staff checked in with me - to see if I was waiting without being seen. Oh yeah. .. free parking. All excellent.
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November 2018 by Juliette Balabanian
Annette is nothing short of FABULOUS! And parking is very at the Safeway.
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September 2018 by Liz S.
I have now been sitting here for an hour, while the single tech - who was 20 minutes late - futzes around accomplishing nothing. Note: all the techs inexplicably take simultaneous lunch breaks, so this location is effectively closed from 12-1. This information is not posted anywhere.
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September 2018 by Rahamatoulaye BAH
Ms. Annette was the only caretaker the day I was there. She came to get me as soon as I signed in. She was very professional when asking me questions when she was completing the administrative work on me. She drew the blood with no problem in finding the good vein. She kept asking me about my comfort level to show how concerned she was. She also guided me for further lab tests I had to take and gave me a $5 store coupon at the Safeway when I was living. Everything was done in less than 30 minutes. I highly recommend this place and of course Ms. Annette. Rama Bah, patient
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August 2018 by CLARA VARGAS DE GUZMAN
She is very rude. She is unclear when speaking.