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September 2025 by Rachel Maryan
Horrible customer service! We came by to pick up two pieces of furniture and were instructed to drive into the loading dock next to the store. Upon arrival, we were told that the store was “too busy” to help us and that we should park illegally. They lost a sale because their associates and manager were too lazy to help. We will not shop here again.
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August 2025 by Belle Neal
Great showroom, the staff are nice and helpful.
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July 2025 by Jacqulyn Henry
My husband and I went to look at nursery chairs on July 4th. Barbara C. helped answer all our questions, explained which fabrics are normally stocked (not requiring a long lead time), and provided us with a detailed estimate for the Paxton recliner. Barbara shared an excellent tip that a manual recliner may not be as practical if a c-section is necessary. We hadn’t thought of that in terms of options on the recliner and were so grateful she took the time to share that with us. We ended up needing to get our chair from another store, but we greatly appreciate Barbara’s customer service and help!
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March 2025 by joysingh adidala
The store itself is small and very well organized. However being understaffed is understandable but in the pictures, the person on the right who is on the phone behind the register is extremely unhelpful and rude. The person on the left however was very helpful.
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January 2025 by Rami K
They have very cute collaboration collections (Hello Kitty and Harry Potter etc) but the quality of those products are very poor for the prices. And they charge 20% return fee if you return the items because of poor quality.
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November 2024 by Alexander Whipp
A Haven for Quality Newborn Furniture.
In a world of fleeting trends and disposable products, Pottery Barn Kids stands out as a beacon of quality and style. Their well-crafted newborn furniture offers both beauty and durability, making it a worthwhile investment for any new parent. A rare gem in today's market.
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October 2024 by Jasmin Hollywood
I absolutely love this location and my daughter loves her new vanity and dresser set.
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October 2024 by D J
Came with a friend to check a few things out for her new baby and the sales associate was so helpful and kept asking if we needed any help ? very warm and inviting atmosphere
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October 2024 by Lora Usmanova
I was sooooo excited finding this store remains open at my very last minute school shopping day! This is the only brand that makes the perfect backpack for preschooler students! I didn’t mind driving from VA to MD to get a backpack and other school necessities to my little one. Thank you for keeping this store open for mamas like me.
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June 2024 by Ashley Graham
Rude staff!
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June 2024 by Keke Wen
We met a very rude staff, who strictly order my 2 year old kid to put a label back to place without having a nice face.
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December 2023 by Daniel Burgener
They lied about estimated delivery times, are still lying on their website promising delivery times for an order now that's before when they're telling me my order will ship, and are refusing the cancel the order now that it's coming later than I need it.
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November 2023 by Brooke Nathan
Wonderful staff and excellent location! My husband and I really appreciated the ability to see furniture in person before purchasing. Wish they would bring more locations to the DMV area!
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November 2023 by Brooke Stone
Wonderful staff and excellent location! My husband and I really appreciated the ability to see furniture in person before purchasing. Wish they would bring more locations to the DMV area!
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November 2023 by Aline Sousa Graham
I am writing this review to express my dissatisfaction and concern regarding my recent shopping experience with Pottery Barn Kids. In September, I placed an order for a crib, a dresser, and a nursing chair on your online store, and at the time of purchase, the indicated delivery date was early October for the crib and dresser, and late December for the nursing chair.However, in October, I was surprised to discover that my order was consolidated into a single shipment, with a new delivery date scheduled for late December. When I contacted the customer service for more information about the change in the delivery date, I was informed that the decision to bundle all the items in my purchase was based on the total purchase amount. I was told that, as my purchase did not reach $5000, the products would be delivered together, which was not at all clarified on your website during the purchase process or in any prior communication.This change in the delivery date and the lack of transparency regarding the shipping bundling policy were extremely frustrating and disappointing. As a customer, I expected to receive the products on the originally promised dates and was not informed that the total purchase value would affect the delivery process. This experience has caused inconvenience and uncertainty, especially considering the importance of the items I acquired.I would like to request that Pottery Barn Kids review this bundling policy and consider providing clearer information to customers at the time of purchase. Furthermore, I request that my delivery be rescheduled according to the original dates promised during the purchase.I hope that Pottery Barn Kids takes steps to improve transparency in its delivery policies and provides a level of service that lives up to the reputation of your brand. Thank you in advance for addressing this issue and for the timely resolution of the problem.I hope we can resolve this situation satisfactorily.
