Pottery Barn is a well-known retailer that specializes in home furnishings and decor, offering a wide range of furniture, bedding, accessories, and nursery items. With a history dating back to 1949 in Chelsea, New York, the company has grown into a multi-channel business, featuring an inspiring catalog, an active ecommerce site, and brick-and-mortar stores worldwide. Customers appreciate the quality and design of their products, which help create beautiful and comfortable homes. Many reviewers highlight the excellent customer service, noting quick responses and helpful staff who go above and beyond to assist with questions and issues. For example, staff members like Barbara in the store are praised for their knowledge and demo assistance, making it easier for parents to choose nursery furniture, strollers, and car seats. Delivery experiences are generally smooth, with some customers receiving their orders early and others experiencing minor delays. Even when issues like incorrect items occur, the customer service team responds quickly and resolves problems efficiently. Stores like the Downtown Bethesda location have shown dedication by actively seeking additional stock for customers and accommodating special requests. Overall, Pottery Barn is recognized for its quality products, attentive service, and commitment to helping customers create inviting and stylish homes.
Still waiting for a Carolina Grow With Me Activity Table, for our granddaughter, that was supposed to be a holiday gift and was due to arrive Dec 2nd. It was ordered Nov 16th. No call from company and no answers when we call Customer Service. Very frustrated!!!
November 2024
The WORST customer service I have ever experienced in a store. I am not sure how they are still in business.
October 2024
Great quality furniture and delivery punctual as promised.
