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February 2024 by Isabella Watson
One of the workers (kind of short with light brown hair in a bob) was very disrespectful. We were buying beta fish and she approached us in a rude tone telling us that we can’t buy fish because we aren’t 18 (even though my friends and I are in our 20s and don’t look young at all). She then proceeded to say we need bigger tanks, a filter, a heater, and much more to take care of them. This was all said in a very passive aggressive way as though she was judging us. We responded ok and she said “I’m assuming that’s out of your range” and rolled her eyes. I’ve honestly never encountered worse customer service than what I just experienced. We ended up not buying anything because she kept giving us mean looks and we felt uncomfortable. She also followed us around the store! Please take this review into consideration when continuing her employment here. We don’t want to return
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February 2024 by Amy Lynn Kellis-Webb White
Mazakeen greatly increased her stature with The Cat Society at this store! It also has a Banfield Vet in the store. Mazakeen had an appointment for shots there. She was so upset that she scored 10 toys, 4 OTC calm cat items, and one R/X filled before we got back outside! We will definitely be back!
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February 2024 by Sharon Couts
Nelza always groom's my baby girl superbly. My baby loves Nelza. All the staff at Bethesda are super attentive. They all make shopping easier and using their services wonderful experiences.
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February 2024 by Dayra Pellegrino
Employees at this place are treated unfairly. They have to pay $11 In parking and are told they are gonna get Reimbursed and never do.Most of the food given to the animals is rotten!
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February 2024 by F W
Giving FIVE STARS bc I came into buy a fish tank and sign up for all it entails, having zero knowledge of fish tanks and all it entails. Lol but JENNIFER, in less than 30 minutes gave me the rundown, as I asked ridiculous questions like why not throw in having a baby lobster and a turtle along with Nemo and baby Shrimp! Haha. Anyhow, Jennifer was so amazing that she came in in the clutch and she just so happens the happy owner of sooo many kinds of fish!! It was like the heavens opened up and God said, here she is! The things she explained to me in what to me, was Marine Biology terminology I thought I would never understand, she encouraged me to do as much research as possible. And I DID! All those things like cycling, planting, necessary additions like substrate and nitrates and ammonia were already ingrained bc of her and I’m so thankful! Now I’m getting all my gear and DIVING IN! I really appreciate the help! She was so warm and welcoming, unlike the male “manager”, who was really dismissive to us, at the register during an app problem, who couldn’t be bothered. Love always Jennifer!
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February 2024 by John C
Friendly people
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February 2024 by Seth Sobel
Well-stocked and everyone was really helpful. What more could I ask for? Validated parking, too.
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January 2024 by Jose Daniel Bernal Andrade
Excellent attention
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January 2024 by Jane Stine
They don’t honor the prices posted and give you incorrect information.
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January 2024 by Wm. Franklin
Has good selection of items to help you with pets
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December 2023 by Alexandra R.
My dog came back to me after an 8 day stay with poop matted on her leg, a cut on her nose, dirty, and lost 6 pounds. But the report I got was "she did great!" I am infuriated and haven't been able to get in contact with anyone regarding what happened
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November 2023 by Michael X
The space is large, but I don't feel like there are many enthusiastic people to help you!
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November 2023 by Geri Moreland
Jasmine provided a lovely grooming for my big doodle! Thank you so much!!!!
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November 2023 by Isha Singh
Lynasea is just amazing and we love her so so much! She has always taken care of our golden retriever Maverick with love and care. She needs to be promoted because she is just so sweet and awesome!!! I hope they recognize her skills and her care for dogs! Ask for her when you need grooming done! My dog comes out happy and clean and fluffy!!!
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November 2023 by D R.
I don't know why I gave them more than one chance. I asked for my dog to maintain his natural fluff and the lazy "groomer" decided to shave him almost down to his skin. Skylar, E. is a terrible and lazy. I had very specific instructions: round face, short ears, only remove 0.25 inches of fur. I paid for the deluxe package, and got ripped off big time. They kept his face and ears long and gave the body a buzz cut. How did they think the bobble head look was acceptable? Never going back again. Save your money. The "groomers" there always smell like marijuana so I guess its my fault for not trusting my instincts.
