-
June 2024 by Lassana Djombera
Excellent customer service team
-
April 2024 by ryan phillips
I have been coming here for a few years for service on my Jeep. I started working with Huey and he has always gone above and beyond. Every single time he has the customer in mind. Thank you Huey. Highly recommend.
-
April 2024 by Matt Spiegelman
I’ll give it two stars because the employees who work here are friendly.
Although…. Just like any dealership, the prices are 3x more than any other place. They told me my oil pan was leaking and quoted me $800 for an oil pan reseal. Upon getting a second look at another place, I was told my car was not leaking oil. Not only that, but they couldn’t believe that an oil pan reseal was $800 and said that I could get a NEW oil pan for less (and a reseal wouldn’t even fix the issue).
This should be criminal. Anything for a quick buck I guess.
-
March 2024 by Ang
The customer service at this location needs some work. It wasn’t a welcoming environment at all.
- When I pulled up to the small building, an employee was walking out the door, I told him I had a 11am appointment and he instructed me to park
- When I walked inside no one greeted me or attempted to assist me.
- Stood up for a few minutes and no one said anything to me. There were 4-5 employees at desks and all of them were on their phones.
- All of the Caucasian people walked in were immediately greeted before they fully walked through the door!
- The waiting area is extremely small; a small square and one small sofa
- I don’t recall seeing a coffee or water station anywhere (could’ve overlooked it due to the unwelcoming atmosphere)
I decided to take my hard earned money elsewhere —— “Ourisman Chrysler Dodge Jeep Ram of Alexandria” and my experience there was excellent! 5 Stars!! The employees, the technicians worked quickly, the ‘Pull Up Service’ was easygoing! (more locations should consider having this option)… down to the waiting room which is LARGE and an experience in itself!! Modern, stunning decor/design, comfortable chairs, large tables, large modern coffee/hot chocolate/water/etc. station, bathrooms were clean, and there’s a ton of tables (high & low tables w/ chairs) with electrical outlets for people who want to work remotely while waiting for their vehicle. I even had a good experience communicating with the car salesman and I wasn’t there to purchase anything but when I’m ready for a new vehicle, I’ll be going there! Highly recommended!! ??
-
January 2024 by Patrick Guyse
A Jeep service center that provided service for prices advertised/quoted. I'll be bringing my Jeep back.
-
January 2024 by Hndrxx
Always a great experience when getting my Jeep serviced.
-
January 2024 by John H Clark
Always good service from the staff. Pleasant.and relaxed. If my vehicle needs anything, they always advise me and tell me what it will cost up front No unexpected surprises I appreciate that. 1-6-2024Services: Tires
-
November 2023 by melissa bacon
They will pick up your Jeep, service it, and return it back to you. Doesn’t get much easier than that! Everyone is really helpful and it doesn’t take long to get an appointment. They do a great job with repairs and service. A+ all the way around
-
October 2023 by Matt McDonald
Huey is awesome!
-
October 2023 by Savannah Creed
I really had high hopes for the service center given good reviews, but was unfortunately disappointed with communication being the biggest issue. I scheduled a service appointment after my check engine light came on in my jeep and took my car over the morning of the scheduled appointment. The staff was nice and friendly and even ordered me a Lyft ride home. However, despite having an appointment, it took them one to two days to even run a diagnostic on my car. When the results came back, I spoke on the phone with my advisor and they sent an email that contained both the diagnostic for my entire car and a link where I could select services or repairs that I wanted. I really liked this and that they included pictures with the repairs they recommended. I overall thought it was generally a great system. I spent a decent sum of money to fix what they thought was contributing to my check engine light. However, after those repairs were made they call back to tell me that my check engine light was still on and they thought it could be something else. I told my advisor. I would call back in the morning with my decision about repairs and they said they would be awaiting my call. This is where the issues began. I called back in the morning, but my advisor was busy and I told the receptionist that my advisor could call back when they were free sometime after 1 o’clock that afternoon. I never heard back so around 3 PM I called and was told that my advisor had left for the day but will be back tomorrow. I called the next morning but again, my advisor was not going to be in that but it would be in the next morning. I called again the next morning and again my advisor would not be in that day, but would be back on Tuesday. Every time I called, they kept telling me that no one but my advisor could help me with my car or getting parts ordered. It was really irritating as my car had already been there almost 2 weeks. I decided to go pick up my car because I needed it and when I went to go pick it up the person checking me out was not sure that they had completed all of the repairs because the labor cost was lower than expected but had no way to tell me if they had completed all of the repairs. So I may have just paid for parts that never got put in my car. Despite this, I went ahead and took my car and the check engine light was nowhere to be seen and my car has been driving without issue.Overall, I thought the staff was courteous and the Lyft service and diagnostic presentation were great. However, the lack of communication, staff being unable to provide me with answers because only my advisor had information on my services, and also seemingly no one knowing when the repair advisors would be at work, made this an irritating experience. I think the service technicians knows what they’re doing but the front office staff communication and organization really needs improvement.Services: General repairs & maintenance
-
October 2023 by Forrest Benton
This was the best customer service experience I've had at an auto repair shop. Huey was incredibly communicative and polite. Service was quick.Services: Tires
-
August 2023 by James Dougherty
I have been going to Ouirsman for mutiple reasons over the last few years ranging from flat tires, dead batteries, call recalls, and oil change. This team has been nothing but professional, customer focused, and quality driven. They are hands down the best group I have worked with in getting my car back on the road. Thank you Ouirsman!!Services: Tires
-
July 2023 by James Katz
Polite, quick, and reliable. Fair priced.
-
July 2023 by Virginia F.
WORST RETAIL EXPERIENCE OF MY LIFE! I purchased a used car from this dealership in April for cash. In spite of my protests, the sales manager forced me to purchase a $1300 auto theft package called IKON as part of my trade-in balance. They never gave me access to this bogus software, even after repeated calls to them. I filed a complaint with the BBB and was refunded for that. Worse, they never filed for my auto registration, as they had said they would (I paid them $500 processing fee for this). Only after 30 phone calls and 3 months of being handed around did the manager overnight my paperwork so I was no longer driving an unregistered vehicle. At each call I was told "Oh, he doesn't work here anymore" about the last person I spoke with. The turnover here says it all. Run, don't walk, to another dealership!!
-
July 2023 by Geozeph Fahmy
I had a strange noise coming from my vehicle. Vrej was so helpful to come on a test drive with me and was able to diagnose my noise concern so easily.
