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November 2023 by Thiago Pierobom
I had a great experience!I was organizing my move from my home country to DC. I contacted the store by phone, I was assisted by Addie and Cemal, I received the mattress options by email, and I made the purchase using the link. They arranged for the delivery of the mattresses before I arrived in the USA, everything went well! After arriving and using the mattress, we realized that one them was not to our liking, so they offered the possibility of exchanging it. They were so attentive that I went to the store (now in person) and bought a bed, this time being attended by Carlitia and Denis. They kindly offered me free bed assembly!Super attentive, helpful, and polite staff. Great quality products. I highly recommend Matress Firm Bethesda!
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November 2023 by Sophie Teyssier
Dennis from the store on the Wisconsin is very professional, polite, friendly and patient.We enjoyed the experience at the store and Dennis advice was key to make the perfect choice of mattress and bed frame.We would definitely recommend the company and Dennis to friends and colleagues!Thanks for such great professionalism!Sophie & Frank
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November 2023 by Peter Kahn
Addie, the sales person, was excellent. She didn’t try to “hard sell” my wife or me. She asked a series of questions to better understand our needs and then provided a series of options that might work for us. We eventually settled on a mattress that worked for us at a price we were comfortable with and Addie then closed the sale filling out all the paperwork in a professional and expeditious manner. She was pleasant and friendly throughout the process, and fully explained the return policies and other options available to us.
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November 2023 by Malik
Best in-store mattress buying experience! It is 100% better to go in-person to try out where you’ll be laying your head on, than buying one online.Addie, made the experience even better! She was thoughtful, patient, and provided great suggestions that catered to my specifics. I originally was going to purchase a lesser quality mattress online, due to it being more affordable; I’m glad that I didn’t, and I’m happy Addie was there to assist me.Ask for Addie, or make sure she’s available if you are mattress shopping. She’ll add just the right amount of professional personalization to the experience, which is rare today.
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November 2023 by Janell Brinser
Dennis was great!! He helped me find the best mattress for me. I was really unsure about how a box spring would fit on my bed frame. He pulled up the measurements of the bed and got out a tape measure so I could visualize what it would look like. He was very patient while I picked out a mattress and decided on a box spring. Overall Dennis went above and beyond, which made the experience a 10/10. Also the show room was super clean and organized.
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November 2023 by TJ “WindMaan” Taybi
We had a great experience. Carlicia helped us identify the right mattress based on my son's sleeping style. She was thoughtful, patient, & extremely knowledgeable. I will be going to her for all my future mattress purchases.
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November 2023 by Conor McCarthy
Carlicia is top notch- impressive knowledge of every bed in the showroom. She has a deep understanding of what materials are used through the various lines they carry.If you are thinking about buying a bed- go to her! We left with three new beds today and feel great about our purchases.
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September 2023 by barbara donesky
sales person excellent- well informed, professional and personable. pointed out ways to save,, warranties, and fast delivery. all around great!! and bed seems excellent- 10 year warranty!!
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September 2023 by Katy Anderson
Calicia and the staff at Matress Firm are fantastic. I made a couple of visits to the showroom and they were extremely responsive and the prices were very fair. They helped me with many choices and options.
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August 2023 by Susan Chertkof
Much to my surprise, I had a great experience at the Mattress Firm in Bethesda. This has not been my experience when shopping elsewhere in the past. The salesperson was knowledgeable, professional and didn’t use any sleazy pressure tactics. The delivery was on time to the minute and the guys who delivered it were helpful and professional. I’m also pleased with the quality and price of the mattress.
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August 2023 by Anne Ellyse Kania
I jokingly told Addie that I’d be submitting yet another positive review about her— but she really was wonderful! She had me try several mattresses and worked with us on pricing to help me get the best mattress at a price within my budget. She was very knowledgeable and patient, and also offered guidance on the delivery options. I would definitely recommend this store if you are in the market for a new mattress!
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August 2023 by Mathew Goldstein
Have spent a lot of time over the past few weeks looking for a new mattress, and Carlicia at the Mattress Firm on Wisconsin is hands down the best person I’ve interacted with. Incredibly knowledgeable, honest about what is/isn’t good for you, and very easy to work with. If you have questions about mattresses (don’t we all?), stop on by!
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July 2023 by Rick S
Five stars for Addie, the professional and very pleasant Salesperson, about 2.5 stars for the quality of the bed.
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July 2023 by Emily Farmer
Carlicia was super helpful and knowledgeable! We really appreciated her patience and expertise!
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June 2023 by David Gordon
We had an excellent experience. Addie showed us a number of different mattresses, explained their features and their pros and cons. Altogether, she spent more than an hour with us until we were confident of our choice. She was a pleasure to work with.
