-
May 2023 by Ghita V.
My son was looking for a suit for a wedding and we ended up (stressed after a bad experience in another store) at Macy's in Montgomery Mall. We were greeted by Mr Innocence who guided my son through the struggles to find a fitting suit, shirt and tie. Mr innocence was professional, patient and incredibly kind, showing no signs of rushing despite a busy time in the store. Just by eye measurements he suggested the right sizes and he listened to what my son was looking for. A very pleasant, professional experience!
-
January 2023 by Shane G.
Customer service is seriously lacking. After hunting down a sales associate in the Polo department to try something on they refused to make the item available and ultimately lost out on a potential high-priced item sale. Employee attitudes are a great way to lose all current and future business. After requesting to speak to a manager to sort the issue out associates refused to contact a manager. Ridiculous experience. It is clear why online shopping is closing out brick-and-mortar establishments over time.
-
November 2022 by Michael A.
They have plenty of clothes on sale for both Men and Women. Like the Men's section since they have nice new styles at Inc, Nike, Under Armour, and Calvin Klein. The prices are decent for the discounted ones. Regular prices can be a little expensive, though. Noticed they added a checkout section in the middle of the store downstairs. It wasn't there before. A checkout lane got created near the escalators with a toy collectible section and charger/earbuds section along with a gift bag area.
-
August 2022 by Arion K.
Place is a** f*** all the workers too hoe a** motherfuckers. Wack a** mall as a whole
-
August 2022 by Joy B.
When, I am trying to decide where to shop? I can hear Carole King singing " You have got a friend..."in the background. I like to think of Macy's as my retail friend, because whatever I need Macy's has it. So, in the words of Carole King, " If you are down and troubled, and you need some love and care...., just head on over to Macy's (for some retail therapy.) I bought a suitcase yesterday and a swimsuit today. You can't forget their cute clothing, tons of makeup, shoes, or a new fry pan. So," Close your eyes and think of me, and soon you can drive there." "Macy's will brighten you up, even in your darkest hours. " " Winter, Spring, Summer, or Fall, all you have to do is call, or drive over, because, You have got a friend in Macy's. " * Apologies to Carole King for the Macy's adaptation to her fabulous song.
-
April 2022 by Siya P.
Great place to shop. I went to buy a new watch. They have plenty of collection of my fav brand. Highly recommend this place .
-
March 2022 by cheryl t.
Innocent went out of his way to help me find sale hiking boots for a family member. Kind, easy going. An asset to Macy's. Thank you Innocent!
-
January 2022 by Ryan Z.
Macy's has two locations at the Bethesda mall: one for apparel and one for home goods and furniture. This review is for the home store which is beyond dumpy. Macy's management should be embarrassed by the state of this store. Merchandise strewn everywhere. Every display in disarray. The home goods section is easily 7000 square feet and I counted one employee: a man with a shaved head, a hand tattoo, and wearing black combat boots. I came here in need of a pillow, but between the store looking like a bomb went off and a line of 10 people waiting at the only open register, I hightailed it out of there. You have been warned.
-
December 2021 by John C.
My wife enjoys Macy's so we had to stop. There is also a home store in the mall. The products and staff were great and my wife found some items we will be bringing back to Florida.
-
July 2021 by Dana P.
Shopping gone bad!!! Macy's need to have longer hours being it's a large department store. After shopping there I went into mall and purchased some other items but by the time I returned to Macy's all doors were locked so I had to exit out of the mall near Cheese Cake factory. Then walk around the building through the parking lot in the rain. I got half way to where my car was parked...strategically under Macy's Pavilion b/c I knew it was going to rain...and noticed people exiting from another Macy's entrance. I entered the store walked right past one of the employees...she didn't say anything like "miss there's no other way out" " you can't come in". I got near the escalators and encountered a young lady who I thought was about to help me exit near my car. I explained to her I needed to get downstairs and she said " ok I'll take you". But instead she walked me right back towards the same door I entered. I was shocked!!! I exited and had to walk down road, around another part of building down a slippery hill in the rain with my bags. This doesn't sit well b/c what if this was my teenager or older parent...made to walk outside in the rain all that way around the building ABSOLUTELY not cool!!! I had fun shopping but regret parking and shopping at Macy's!
-
May 2021 by R A.
Very nice mall but unfortunately on this Macys at the fragrance department it's a nightmare to shop in peace free lancers And sales associates look like they are enemies fighting between each other for sales anyone does shop have the right to enjoy and relax but not on this location
-
February 2021 by Juliane C.
I ordered a particular sectional on Nov 28, 2020, in a particular color, because the salesperson in Macy's (Bethesda) told me that those items were in stock. I still have not received it. It was, in fact, back ordered and has been delayed twice. I can't help feeling swindled. I would have purchased something else, somewhere else if I knew I would have to wait this long. I called today to see if it has arrived in the warehouse and they told me that even after it arrives in the warehouse it will take 7-10 business days for them to contact me to schedule delivery. This seems like an unnecessarily long time. I have never bought furniture from Macys and won't ever again.
-
December 2020 by Dee D.
We stopped by the Home Store to return merchandise and look at something we will eventually order online. Courteous personal, no wait time, in and out.
-
November 2020 by Lynn F.
This was a really unpleasant experience. i returned an item to Macy's and they said that i missed the deadline for reimbursement but that they would give me my money back in the form of a gift card. It was inconvenient but I accepted it. Today, cyber Monday, I attempted to use the gift card. HOWEVER, it was rejected. I called the number provided and reached someone who was very difficult to understand. The bottom-line; the rejected the gift card. In order to use it, I have to have a receipt from it. Since I received the card months ago, I didn't hang onto the receipt.
-
October 2020 by Donyiel C.
Great location! Not every Macy's is the same! This is one of the better ones in the area. First of all, it's located in a great mall so that helps. I've heard some stores will be closing - I hope this isn't one of em! Things are very organized here. Customer service is great. Kudos!!
