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November 2023 by Chris Schenker
We had a great experience here recently that was solely due to the unwavering commitment and positivity of Dawn, one of the lead employees. She spent 90 minutes on the phone with our insurance company to correct a silly mistake that was preventing my partner from getting the glasses she needed. She didn’t have to do this. She easily could’ve shrugged it off and told us to figure it out ourselves, like most people would, but instead she took it upon herself because she felt that it was important to advocate for her customers. My partner and I both agreed that it was probably the best service either of us has ever had in retail. LensCrafters corporate, if you’re reading this, promote Dawn.
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October 2023 by Madalyn
The manager Nelson and Nicky (I hope I spelled that right) are ANGELS. My glasses were in desperate need of adjusting and another LensCrafters had brushed me off and sent me on my way. These two had them fixed within ten minutes and were so incredibly kind!!! I’ll be coming here in the future for sure!
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September 2023 by Dorothy Jastrzembski
The location on Arlington Road in downtown Bethesda is awesome. Rosanna has been helping me fir the past few years and she is so kind an very thorough when she places the orders. I really appreciate her and her service.
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September 2023 by Jordan K.
This is a joint floor space with LensCrafters on one side and Dr. Louis Espejo on the other side. As far as my understanding, they are technically separate businesses although typically people get their exams and scripts written at Dr. Espejo's and then walk into the next room to purchase glasses from LensCrafters.I would highly recommend Dr. Espejo, as he does a very good job at thoroughly explaining the entire process and results in a comprehensible manner. He is very intelligent, kind and makes me feel comfortable whenever I go in. 5 stars for him.The LensCrafters on the other hand is a completely mismanaged dump. Every time I have gone there after my eye appointment, I typically wait up to an hour just to have my questions answered. There are staff there that just float around asking if you've been helped but neglect to try to help when you say no. They could not pull up my correct insurance even after providing all my info and insisted that they were correct. They are very snobby, which makes sense as they are tailored to high-end frames, so don't expect any affordable options. Working with Rosanna was a nightmare, although Faith was helpful. 0 stars for them.All in all, I would definitely recommend Dr. Espejo, and then after the appointment, take your script to any other minimally functioning business that can properly work with you.
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August 2023 by Silvia D'Acci
I higly recommend this shop. I’ve been there today and Bryan was SO kind to adjust three pair of glasses for me. I didn’t buy anything, he didn’t charged me for his job. So amazed. That’s how a customer should be treated. I will buy my next glasses ther for sure.
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July 2023 by Anthony Maben Jr.
Kevin was very helpful and courteous. If you want good service, see Kevin.Clarifye Eye Exam review below;My family visited the Clarifye location from Woodbridge. I saw some glasses that I liked. I talked with Greg about an appointment. Greg considered the fact that I drove from Woodbridge, and was able to squeeze me in for an appointment. He could not find my insurance at 1st, but was still willing to help me. Greg was very helpful, courteous, and professional! I would definitely visit this location again. Dr. Espejo was very throughly and knocked my exam out in no time.
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June 2023 by Cooper
I had an extraordinary experience at LensCrafters in Bethesda! Gregg's warm greeting and impeccable customer service made me feel valued from the start. Then Paul stepped in, using his expertise to find the perfect pair of glasses. He analyzed my features, provided honest feedback, and ensured a comfortable fit. The exceptional professionalism, knowledge, and care from Gregg and Paul made my experience unforgettable. I highly recommend visiting LensCrafters in Bethesda for their outstanding service and expert assistance.
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June 2023 by Joy Bernard
I took my sunglasses in, needing adjusting. I had bought them at Nordstrom and they had recommended I go to an eyeglass shop rather than having them or another retailer adjust them. I was very upfront that I hadn’t bought them from LensCrafters and Rosanna adjusted them for me and even offered to help them fit my face a little bit better, no questions asked. The service was free, and even when I insisted on paying, she said I could come in anytime! I highly recommend, great service, and it was just so cool to find they’ll do that, paying customer or not! Highly recommend.
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May 2023 by J. Jackson
Saw some frames online that were available at this location and decided to schedule an eye exam along with purchasing the frames. Everybody at this location was super friendly, very courteous and extremely helpful. Dr. Louis Espejowas extremely knowledgeable and thorough with the exam. Kevin helped me with my frames and was very patient while I made my decision. I highly recommend Lenscrafters Bethesda Row. Awesome!!
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May 2023 by Lynn Holloway
Highly recommend this location. They have excellent customer service and Dr. Louis Espejo is a wonderful and personable provider. It was a great experience forms start to finish, with flexible and accommodating appointment times to the wide selection of designer and quantity frames.They also have state of the art technology to investigate eye health and early signs of glaucoma. Dr. Espejo walked me through understanding all results fully and establishing a great care plan. Thank you LensCrafters Team!
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May 2023 by Jeramae Lowery
My husband and I love this place and our Doctor Louis Espejo! He is knowledgeable, competent, personable, and consistent with his profession (including the staff). There are so many eye clinics and doctors around where we live, but nothing is better than Lens Crafters Bethesda and our Doctor Espejo! We’ve been coming here for 3 years and they never disappoint. We really appreciate your service, thank you!
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April 2023 by Adam Rogers
I bought a pair of glasses at a different LensCrafters last year and yesterday one of the little nose braces fell off. I brought it in here and the team happily put a new one on for free— and even gave the spectacles a good cleaning. I'm very happy ?
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April 2023 by Beth Newman
I stopped by to have my husbands glasses repaired - Kevin was great! He took care of it quickly and without any hassles. Stopping by was also nice because I could see they had what looks like a bigger selection of glasses than other locations I’ve been to. We’ll definitely come back when we’re looking for our next pairs. Thank you!
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April 2023 by seanmcistanbul
Fairly wide selection of frames. Informed sales associates. I was expecting the lenses to be less expensive. The whole process was efficient. I have not received the glasses yet, so can't speak to the quality of the finished product.
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February 2023 by Isabel R.
WORST OPTOMETRIST EVER!! Doc. Espejo is an absolute scam! I don't have anything good to say about him. I have ambliopia (less vision from my left eye), and needed a vision screening form for the DMV, he was telling all the time that he will get into "trouble" if he passed me. He said that because of my "lazy eye" he wouldn't authorize me. Having a professional calling your ambliopia "lazy eye" is a very derogatory term with someone with this disorder, is like an insult almost. I was distressed and after I left his office, and I went to a wonderful optometrist that examined my vision and authorized the form right away. IF YOU HAVE ANY VISION ISSUES OR NEED AN OPTOMETRIST SIGNATURE, DON'T WASTE YOUR TIME WITH doc. ESPEJO!
