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November 2024 by Ujjal Mukherjee
Rosanna was the sales person with whom we interacted at LensCrafters. She is unique in her salesmanship!
After my cataract operations my eye power had changed and I needed new glasses. I and my husband went to three other optical shops beside LensCrafters. In all the other shops the sales people were courteous and gave us time to look at the glasses. But at LensCrafters Rosanna was something more. She helped me and my husband to look at the different glasses, explaining details about them, making me wear them over and over to see which would look well with the shape of my face and skin tone. I had never had such attention and care in all the fifty years l have been wearing glasses and buying them. Because we were elderly, she talked to our health care providers over the phone, on our behalf. Her extraordinary interest in her customers and her professional salesmanship went way beyond
the courtesy and interest we had seen anywhere else, anytime.
Thank you, Rosanna!
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October 2024 by Zoe Ambargis
Excellent service! Person who worked with me was very helpful!
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October 2024 by luis caceres
I am writing to express my disappointment with the service I received at your location in Arlington Bethesda on October 11 2024. During my visit, I interacted with Assistant Manager Christina, who was quite rude throughout the transaction. Upon approaching the counter, she did not greet me, and when I explained the issue with my online order, her immediate response was dismissive, saying, “We ain’t got nothing to do with that.” When I clarified that I was just providing context for my visit, she continued to speak to me in an unprofessional tone and treated my inquiries about different frames dismissively.
I also noticed that another staff member seemed to find the situation amusing, which made the experience even more uncomfortable. When I requested home delivery for my glasses due to the distance I live from the store, Christina pointed out there was a charge, which I had no issue with. My primary concern is ensuring that I receive my glasses without any further issues.
This experience was disheartening as I have never had problems with LensCrafters before, but I am now considering switching to another provider. I trust that you will address this matter appropriately to ensure better customer service in the future.
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October 2024 by Frank Coles
Very friendly and helpful staff.
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October 2024 by Matilda Bragg
This place is not a value play but really has exceptional service. I felt like the associates really cared about my eyewear selection as a first timer and Rosanna was so patient as I made my selection as well as made recommendations. They spent time with me and made me feel at ease. When my glasses came in Paul made sure I was comfortable and even walked with me outside to make sure I felt ok walking to my car as I adjusted. The best!
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September 2024 by Timothy Bragg
I was visiting Bethesda and lost a nose piece on my glasses and walked in looking for help and Paul came to the rescue. He was knowledgeable and attentive and in no time I was out of the store with fixed glasses. The folks in Bethesda are fortunate to have a quality store like this.
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September 2024 by William Romans
Top experience at LensCrafters with Dayvon. He was very knowledgeable and helped me find the perfect frames and lenses, and walked me through the insurance process. All around excellent service.
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September 2024 by 5windnsea
Deyvon was fantastic and super helpful! He is very personable and he made the process enjoyable and very easy. He took the time to ensure we had what we needed and at the best price.
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September 2024 by Akua Evans
I had an appointment on the August 19 and received numerous emails about my upcoming appointment. When I arrived at LensCrafters the eye doctor was closed when I had an appointment at 6:30. This is very unprofessional for an eye doctor to schedule my appointment then not be there on the day of my appointment. This is very disappointing the appointments were for my kids to go back to school. No one called to tell me that they were closed or the doctor had to leave early. I would not recommend the eye doctor. This is not towards LensCrafters just the eye doctor office inside. Very unprofessional.
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August 2024 by Evangelos Milionis
I had issues with my glasses and the store manager kindly help me out within seconds. I recommend this place.
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August 2024 by Oxana Shatunova
Lovely place to be!
Extremely knowledgeable sales and have changed nose pads as a courtesy! Great spot to get the extremely satisfying service for your glasses.
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August 2024 by Brenda Sonn
Brianna Chavez helped me today. Even though my vision is okay, she explained to me several other reasons why glasses would be helpful to me. Much appreciated. Thx Bethesda store and thx Brianna.
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August 2024 by Julie Smith
Each time I make a purchase, the staff person bends over backwards and spits nickels to provide an affordable price. In this instance it was Paul who exerted extended effort. In general, staff are professional, knowledgeable, and very good at what they do. Yesterday while waiting in the adjoining office for my eye appointment, I overheard the staff person from whom I bought my glasses last year speaking on the phone at length with a challenging customer. (I could tell the person was challenging because the staff person had to keep repeating herself.) The staff person did not become flustered, frustrated, impatient, or otherwise annoyed; she calmly, pleasantly, and professionally repeated (in different ways to help the customer understand) the same information.
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July 2024 by Michael Marhsall
David the lab technician was very knowledgeable and helpful.
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July 2024 by Sunit Patel
Seamless experience at Lenscrafters in Bethesda. Dayvon was helpful and clearly explained the breakdown of the quote and advised on the look of the glasses. Looking forward to picking up my new pair of glasses.
