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December 2023 by Kim Rotondo
My 2 bathroom projects included 2 defective items and 25% of items on back order. In short, defects, delays happens, however I expected full service i.e., assistance with getting replacement for the defective items, and returns. The signature store is a 3rd party that simply makes the sales, and if there are issues, the store refers you to their online Grof system or suggests going to Kohler. Best to deal directly with Kohler in all product purchases vs. 3rd party seller, Kohler Signature store who does exactly that just selling, and no support with returns, defects and or other full level of service that one expects.
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November 2023 by Brandon M.
Very bad return policy! I got lots of Kohler parts that I cannot use. The return policy is 30 days unused. I don't know anyone who can remodel their bathroom in 30 days especially when some of the parts ship late from GROF/Kohler. I was unable to return unused, still in the box products after 30 days.
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October 2023 by Eman Jafari
Dinali is awesome I’m a previous customer and came back again because Ms. Dinali knows her job well all big and small details of all orders which makes it much easy for me not to try to figure out all details go with my project A true professional and a perfectionist in designing , I was very lucky to have Dinali as my sales rep for two projects at different times . Thank you
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September 2023 by Mike Weston
This morning I called and talked to Teresa. She had such a great attitude over the Phone that it made my day. She was so helpful in finding out if y'all had a faucet that had been phased out by Kohler.
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July 2023 by Donna Henderson
Not open on Sunday despite website and sign on the door. Paid for Bethesda parking, only to find the store was closed.
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May 2023 by Rouse RD
Great costumer service.
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May 2023 by Reth Kim
This is a long overdue acknowledgement of the outstanding support I received from Mr. Jose Ruiz and Mr. Gustavo Ledezma over the past year. My house in DC was undergoing a full renovation and I needed everything from house fixtures to tiles to cabinets to a full audio system. I have been in many other showrooms (i.e. Porcelanosa, Home Depot Design Centre, Ferguson, etc) prior to setting foot at Kohler in Bethesda but never received this level of dedication elsewhere.As I explained my needs, Mr. Ruiz listened carefully and took me around the showroom to propose a few solutions with a thorough demo and explanation of the bath faucets to the toilet bowl to the shower system. I can’t be more convinced and purchased most of my fixtures at Kohler. Mr. Ruiz’ knowledge of the products, excellent interpersonal skills, and patience won me over. He also mentioned that Grof also offers full house audio system and put me in touch with Mr. Ledezma.I evaluated several installers prior to meeting with Mr. Ledezma and everyone offered very complicated solutions that did not integrate or were distinct from one another. Mr. Ledezma demoed a few solutions and recommended a fully integrated audio system using Sonos on two floors that was easy to operate. The results are simply outstanding, and I cannot be happier. He knew that I was working on a tight deadline with the electricians and more than once hand delivered whatever is needed to test the system on time. He was very flexible, patient, always available for questions, and did the installation flawlessly. He showed me how to use the system in a very simple manner, but it is the way he dealt with me as a customer and an individual that set him apart from others - it’s the little things that sometimes matter the most beyond his competence and high level of professionalism.Mr. Ruiz and Mr. Ledezma carefully partner with their customers to ensure great results, consistently going the extra mile. This attitude does not go unnoticed and will hopefully take them far in their career. Although Grof is a big company, these gentlemen managed to provide very personalized service and take pride in their work – a rare occurrence in this day and age. The store is always a pleasure to visit.I am an extremely happy customer, and highly recommend Mr. Ruiz and Mr. Gustavo to anyone going through a house reno project.
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May 2023 by Anjoo M.
We had big remodeling bathroom project and we visited this store. They took the order and promised the stuff to be delivered in 4 weeks maximum. It took 5 months and they never bothered to follow up or any customer service for why the order has not been delivered. They took all money in advance and we had to chase them for every single item. The store manager never responds to the email and they have no information to give to customers to contact Kohler or any supervisor of this store. They make false promises and I hate to say but I will never recommend anyone to suffer like what we had to go through.
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November 2022 by Socorrito Baez-Page
All calls are transferred to a black hole where you hear nothing but heavy breathing
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November 2022 by David Pohly
Great service . Online delivery tracking was amazing arrived exactly when predicted! Driver loaned me a heavy duty hand truck.
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November 2022 by K.C Group
Great products, professionalism, attention to details and client. They are behind they products and you can count with the great technician to resolve any possible problem.We working with they products from long time ago and we highly recommend them to our clients.
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June 2022 by Toni H.
I visited Kohler Signature Store by GROF USA, Sterling, VA with two interior designer friends. We were stunned by the beautiful showroom, extensive product selection and displays from granite, porcelain and tile to cabinetry to fixtures to kitchen and bathroom design selections. Additional lines are also available at the showroom.The initial warm welcome by the staff was only surpassed by their extensive knowledge and helpfulness. A must stop for remodeling or designing a new bathroom or kitchen!
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November 2021 by Joseph Mutlu
Best selections and service.
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November 2021 by Julianne Ledezma
Excellent attention!!. I bought several things to remodel my bathroom and I love them. 100% recommended.
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November 2021 by Angelica Suarez
The showroom is amazing, especially due to their excellent staff, and many unique product's.It's also great to have everything in one location. I received everything on time!
