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September 2024 by delma ROBINSON
'Service Tire Monitoring System' message continues to display on dash in spite of repairs shown in item 1 of repair invoice.
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September 2024 by Robert Brown
Disappointed that dealership had no masterlock to rotate my tires. Also, car wash totally neglected cleaning my rims.
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August 2024 by gino along
I Schedule an oil change with Andrew Dukes, and he noticed a slash in my front passenger side tire and was able to get if fix the same day, it was covered under the tire and wheel package that Stew Mallon offer at time of purchase. Thank you, Jim Coleman Cadillac for outstanding service.
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August 2024 by Tesfu Degaga
Thank you Survey appreciated
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August 2024 by Deuce Bradwell
Mr. Dukes keeps me on the road. I appreciate the speedy service, attention to detail and great customer service.
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August 2024 by JOE WALTOS
I WAS PLEASED WITH THE OUTCOME. I HAD JUST PURCHASED
OUR 2021 "CTS4", STILL LEARNING SOME OF TECHNICAL FUNGTIONS,TWO ISSUES WERETIRE PRESSURE LOSS, AND HOW THE CAR HANDLED, I WAS'NT AWARE THAT CAR WAS IN A 'sport mode, AFTER I ASKED TO EXAMINE THE TIRES,ROTATE THEM,THE SERVICS WAS COMPLETED EARLIER THAN I EXPECTED, VICTORIA INSTUCTED ME ABOUT THE DRIVE MODE, THE TRIP BACK TO MY HOME WAS VERY SMOOTH, LIKE I THOUGHT IT SHOUD PERFORM. THANKS
JW
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August 2024 by shawn taylor
Ok time and thorough job
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August 2024 by Gwendolyn Jones
Professional friendly and expert people
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August 2024 by Tinika Robinson-Spells
My 2nd Cadillac with Jim Coleman and I can’t be more happier this time around again with the professionalism, understanding and kindness of this dealership!! A big thank you to Quinn my salesman that sold me my first Cadillac I can’t thank you enough!! All I had to do was send Quinn a text letting him know what I was interested in and with in the hour he made work it out!! Thank you!!
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August 2024 by Mark Phillips
Worked with Brendan Coleman on a lease deal for the Lyriq. While I’m sure he had a million other things to do, he took the time to ensure the deal worked for my family and even had the car delivered due to my work schedule. Would highly recommend this dealership as their attention to detail and, above all, excellent customer service is unmatched. Would highly recommend anyone considering a Cadillac, or competitor, to give this dealership a chance.
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August 2024 by Russell Peter
Great sales team. Listened to my car needs, test drove vehicles in my range, then found a vehicle that met my needs.
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August 2024 by Wanda Hart
Thank you for taking good care of my old but still elegant Cadillac Deville. Hopefully you will still be able to service a car that has reached an age where parts are getting hard to find!
Thanks, Wanda Hart
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August 2024 by fernando boschelli
Steven is awesome in the service department is the only person who deserves to be recognized for his excellent service. Loaner dept awful, gut in charge is a joke (he chooses who to answer when he feels like)
techs are awful as well they are not great, my carpet mats were dirty one of my seats was damaged, lots of grease marks inside the car, front bumper was damaged and my right fender has so many scratches. My truck was fixed once then took it back a few weeks later. I can not hold them responsible for the issues with the truck but overall theire service is not great. I regret selling my maserati and traded in for a cadillac. They need to inprove a lot never again I will
buy a cadillac
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August 2024 by Jack Richards
I was treated in a professional manner. The work that I had done was completed much quicker than I expected. I had an oil change a radiator flush and a transmission flush and an engine air filter change. Great Job!!!!
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August 2024 by Judy Black
From the sale of my Cadillac to its service Jim Coleman Cadillac provides excellent customer service. Everyone is always polite and friendly and my car is taken care of promptly.
