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“I had an unexpectedly great experience at this store today. In the past I have skipped Verizon locations and instead opted for Best Buy to buy/upgrade devices. However, I was really pleased with the customer service at this store and expect I will start with them going forward, largely due to the help I received from Franco. I went in with questions about purchasing the new Samsung smartphone, and shortly after being checked in, was assisted by Franco. He was very knowledgeable and gave helpful recommendations about testing the phone/ordering/potential next steps. Based in no small on his help and info, I returned later and ordered the phone through the store. (Unfortunately Franco was already out for the day, but I wound up getting excellent service from Nate in his stead.)”
“Came in for a phone upgrade. The rep helped me get the phone i wanted and they had it in stock. He also walked me through setting it up and transferring my data. All while balancing other customers and the phone. 5/5 customer service. Both the store reps were great.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“Good service. Miss Nidia helped me with excellent service. I am happy with my iPhone 15 pro. The plan they offered me is comfortable and includes everything. I recommend that you visit this tmobile location. N”
“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”
“Dwayne and his crew did a wonderful job receiving us in the Wisconsin Ave. location, helping us solve technical issues with a router. The team was courteous, efficient, and knowledgeable. We had a very positive experience. Carlos and Diana.”
“My fiancé and I moved to the United States recently and we had to setup our phones from scratch but Jen who helped us was incredibly patient and helpful and made the whole experience great!”
“Ms. Kanwal was extremely helpful, attentive, and knowledgeable. She was extremely patient and made the experience pleasant. Highly recommend going to this store and receiving support from Ms. Kanwal”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“I have been in the T-Mobile store located on Market Street in Northeast DC for years, either to try to purchase a phone or because there was some glitch. In my cell phone I just have to make a special mention about. One of your employees Greg Julián, who on several occasions has gone above and beyond in assisting me with whatever issues I have with my phone. I appreciate his knowledge, his professionalism his patience and his overall wonderful attitude is just great.
Kudos to Greg!! Thank you.”
“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“6/17
Had to return after Sam helped me. Ended up getting a new phone. Kim helped me she was amazing and patient. This location is the place to go if you want exceptional customer service!!!
Sam was amazing at quickly changing my Sim card to an electronic Sim card. I went in right when they opened and both of the gentleman were very pleasant. Welcoming! Thank you Sam!”
“I recently visited this location and was helped by Lenny, Sayed and Randy. I had issues with getting my account verified but they stayed patient and helpful throughout the process. Good customer service is a rare find these days but I’m happy to say this team definitely knows how to treat their customers.”
“Excellent customers service. Not a long wait time. Was in and out in under 15 mins. Needed a new Sim card for my new phone. Everything was set up in the store. Excellent pricing.”
“Can't complain what this place says!! I understand how some people might get surprise on their bill. I don't understand why. But i know for me it has been consistent and smooth working with T-Mobile. I bought 2 Iphone 14 Pro max as upgraded devices, and the person who helped me did excellent job making the process smooth. If you were to compare how Tmobile programs versus competitors-- they are actually doing a huge favor to their customers.”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
“Great service! I got support choosing an affordable plan, applying a FIOS bundle, and extra care from Mohamed! Thank you but helping me get ask my questions answered and updating my phone! ?”
“Had a wonderful experience at T-mobile on 14th. Chance (hope i spelled right) was very knowledgeable about T-mobile services and was extremely helpful and patient solving our issue. Had to switch to other provider for now, but will definitely coming back to T-mobile soon because of ur amazing customer experience!”
10:30AM - 7PM
3720 Georgia Ave NW, Washington
Internet Service Providers
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“Came into the store at 7:45, not expecting to have my problem resolved. Darrell took the time to wait with me and help me with deal with setting my new phone up. Pleasantly surprised with the professionalism and level of expertise he showed. By far the best experience I've ever had at a phone store.”
“Mosaic has been tremendous for us from restructuring our internal IT needs to creating a beautiful website for us and hopefully, to helping us use SEO to increase brand awareness. We are really pleased with their team. I highly recommend them to any business owner that needs top notch IT and website services.”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“I am very happy to come to this store Giovanni and Yesenia are the best in the store I felt very happy and very cared for come they will help you with the best for you Blessings ???”
“Johnny Chau is a Guru on phone activation and setup. He is very nice and always willing to help.
Some background. We have Verizon pre-paid plan and somehow activation has always been cumbersome. When we first transferred from Verizon postpaid to prepaid, it took nearly a whole afternoon to get two lines properly set up and activated. Then, when we bought a new phone for one of the lines, it took 1.5 hours to have to Data and Call work. And, I had to spend another 2 hours with tech support over the phone at home to get the texting work. From those experience, it sounds like prepaid plan need to provision the phone, in addition to register it in Verizon database. Complicated.
Given the past experience, I felt nervous to go to Verizon store and get a new phone for the 2nd line. I was thinking to myself it could be another long night. But to my surprise, it was very fast. Johnny did his magic with his tablet. Then, when I boot up the phone, it went into activation directly. Once it was done, I got call, texting, data all connected properly. No more long phone calls with the tech support.
Thank you, Johnny. You are an expert!”
“Maria crushed it! She helped my mother port her number over to T Mobile after her previous carrier was doing a disservice to her. Maria was patient, poised and extremely helpful. Thank you!”
“Fabulous service. Everytime I come to this T-Mobile store I get the best service. Eric, Qasim, usman bent over backwards to help and teach. T-Mobile has a fabulous team in this store! I will recommend to all!”
“I stopped at the store on 01/04/2024 as I needed help with getting a sim card due to my lost phone . Malik was assisting me. Not only he welcomed me with a nice smile but also he was very knowledgeable and very kind and sympathetic to my experience. In addition the whole store felt like a nice and welcoming vibe. I would not go anywhere else if I ever need assistance. Thanks again! You are the best!”
“I went in yesterday and was greeted by Caty. I had a lot of question about the different plans they offer and she was very helpful and great. She was very understanding that i was not ready at the moment and gave me the insider code and got quoted for everything i had questions about. Will definitely be back to work with her soon!!”
“Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me over the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable.In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!”
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“Amazing customer service and such friendly, personal attention!Sabina communicated clearly and thoroughly about all steps throughout the process of purchasing new phones and transferring data. She helped me to understand what I needed to do first (transport line from my employer to my existing personal plan) and then reviewed all of my incentive offer options and which phones they applied to. The transfer of data that followed for both phones was fast and painless. Top notch!!”