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September 2023 by Trevor Mannausa
You need to put your leadership in check at JAX. Two issues at two different restaurants. One said that they haven’t been ordering hash browns so I couldn’t order the sandwich I wanted at BurgerFi, switched at the servers recommendation. Then at the other they said they have been telling management for a week about the price issue but then proceeded to charge me $.50 more because that’s the price in the system but not on the board. Technically illegal. Your front line team shouldn’t have to deal with customer issues and issues with management. Horrible! Plus for an eco friendly company, one breakfast sandwich and four pieces of trash.
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March 2023 by Leslie
This management company discriminates against people with food allergies!Pack a meal if you have food allergies!
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November 2022 by Wayne Womack
Nice place to shop at
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October 2022 by Jason Bell
Supervisor "Pamala" at the Harry Reid Int'l Airport (LAS MKT Terminal 1) just threatened to throw me out of the airport and cause me to miss my flight when I complained about being overcharged for a salad. Their register prices don't match the menu prices. Before Pamala got involved, another cashier basically told me to just deal with the overcharge. When I was finally issued a "refund receipt", the receipt didn't mention any credit and Pamala then refused to speak with me to resolve the issue. Pamala later came back and said their refund receipts don't actually show the refund, but I should just trust her. Incompetent organization and workers.
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March 2022 by Bill van Zelm
So I was catching a flight out of Ft Lauderdale ,FLL, and went the La Familia restaurant. I ordered two margaritas and 3 tacos for my wife and I. Everything was great until I received the bill. $80.00, are you kidding???? The margaritas were 17.50 each with no pricing listed. Had a serious problem with the manager and he comped me $10.00. RIP OFF. AVOID UNLESS YOU LIKE GETTING RIPPED OFF
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July 2020 by Angelina Moritz
After eating on truck for months (truck driver) I thought I would start supporting some of the restaurants I drive by. What a mistake!! You have given Roy Rogers a bad name!! Paid 5.99 for a bacon cheeseburger ask for mayo lettuce tomato (we don’t have produce they said) ok just mayo then and a small fry (2.59) Both were cold, no mayo and did not salt fries... As I have said “lesson learned”. Never again!! Thinking you are doing us a favor being open.. Keep your favors..If I we’re you I would close all together..Thanks for wasting my time and Money.. Cooking a real meal now!!!
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April 2020 by Scott Seeley
Two stars only because the staff is typically as helpful as they can be considering the limitations they work with. HMS runs several eateries at LAX and at San Diego - time constraints often force me to eat at the airport. I'll log into the HMS site to make sure I don't buy from them. I trust the airport management will look into the policies and pricing of HMS prior to renewing any contracts - no reason to subject flyers to more angst than we already do!
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March 2020 by John Mountcastle
Worked for them over 40 years. Pushing 30, at this location. Host International, Incorporated been "berry, berry good to me"!
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February 2020 by Lisa Leverett
Just landed in San Diego CA got off got sandwich and got in the plane headed to Long Beach open sandwich to dress it and lettuce was bad and bread stale. Took pictures and notice the date was 1/14/2020 which means the contents of the sandwich was old before made.
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December 2019 by Max
Terrible Corporation. I got a job offer, passed the interview. Had to go four separate times until I started to get paid. When I went with my I 9 information, HR woman said we'll need $200 for dues before you start. I thought that was insane and uncalled for. I asked will I get enough hours. She had no idea. I said no thanks, I'm out. I called while I was in the garage to reimburse my time. I got a check for $10 FedExed the next day and a W-2 for $11 ?....stay away from HMS Host.
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October 2019 by JOHN SMICKLO
Kirk Christiansen is incompetent and should not hold the position he does. At any rate, a Director of Operations for a company should not berate and belittle employees in front of guests, including using foul language and making threats. Customers who witnessed this pulled me aside to ask if I was alright when they saw this, even though I was not in any condition to be working after being harassed as I was. You should know what’s going on in your establishments and handle these situations with tact, class and dignity. Instead, he chooses to hide behind emails and a computer screen.
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June 2019 by Matthew King
Everywhere this disgusting organization goes in an airport, inflated prices and reduction in purchase incentives follow. I wish you never existed and your presence at Dallas Love Field greatly lowered my appreciation for that airport. You're not a solution: you're a parasitic problem that lacks innovation and is a glorified middle-man for lazy airport management.
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April 2017 by Michael X.
In my experience, HMS Host is a company that's demonstrated on multiple occasions that they're a company that doesn't care at all about its customers. Further, also from personal experience, they seem to hire people that carry on that level of disrespect. I've now had two experiences, both at airport Starbucks locations run by HMS Host (one at LAX and the other at Orlando International), that were so over the top mind blowing, it's about time for this review. Both experiences had the same underlying cause - over the top disrespect by HMS Host employees towards customers (me in both cases). And I'm not some finicky person that is going to complain to a company about some employee being a little grouchy - no, these were both cases where if I ran those Starbucks locations I would have fired the particular employees on the spot on both occasions - it was that outrageous. And this last time, which happened just the other week, I felt compelled to use HMS Host's online comment form to inform them about my experience at one of their Starbucks locations Orlando International. I was apparently naive enough to think they actually cared. Nothing but crickets in return - haven't heard one word back, via email or phone. Despite their faux attempt about wanting customer feedback, they clearly don't care. Otherwise, I would have received some sort of response. But nothing. Not a word. Shame on me for thinking HMS Host actually wanted customer feedback. And no, not going to describe the details of the events in a public forum such as this. If HMS Host cares enough to learn the details of these events, they can reach out to me here on Yelp. Not going to hold my breath waiting for that to happen. If any Starbucks management happens to read this - HMS Host is running your company's name into the ground.
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April 2017 by Joel Box
Love HMS Host
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April 2016 by Roger G.
Can you spell RIP OFF? My wife bought a packet of mixed nuts at O'Hare Airport yesterday for $6.99. They were labelled as "Deluxe Mixed Nuts". I was really surprised to find that the packet contained a few Brazil nuts, some almonds and the bulk of the nuts were finely chopped cashews. These cashews were small low quality nuts, not one of these little pieces even constituted a full half nut. Were they intended for baking in cookies or were they sweepings from the factory floor? I wíll take care not to buy HMS Host products in the future.
