Gap

Most Recent Comments

• February 2024 by Danilza Garcia
  Terrible customer service and rude staff!I received the incorrect item in my online order. I went to the gap store to hopefully fix my issue, but was let down tremendously. The two employees I found myself with told me I had to call customer service and very rudely shooed me away, so I did. Customer service then told me I could do the exchange at the store. When I arrived to the store a second time I prefaced my return by saying I didn’t mean to be an annoyance to them because they were clearly bothered. The employees then very rudely told me they could not do the exchange for me due to inventory, and that I had to call customer service back to resolve my problem. Not to mention the staff did not see the item I had in my bag, so how would they know it’s not in their inventory? They were just a pair of sweatpants, too, nothing otherworldly. I work in retail, so I completely understand, but there is no need to become rude with a customer that is genuinely confused and treating you with respect and kindness just because you are annoyed. Customer service is meant to be valued at companies like this, and with the way their team treats customers you can clearly tell that good customer service is not their priority at all. I also think it’s a little ridiculous I have to jump through hoops to fix a mistake the company made. I’m very disappointed with how the situation was handled. Very rude staff, the customer service is a 0/10!! If I were you I’d steer clear from this gap location.
• October 2023 by Jose Almario
  Nice selections
• June 2023 by Nadi Khan
  Management was rude and would not honor a return or even store credit with full tags just beyond 30 days. Despite mobility challenges. First and last time shopping here
• May 2023 by Tracy
  They’re so rude here. No greetings or good customer service etiquettes. They look like they don’t care and they don’t want to deal w you. First time picking up today. Email says it’s ready- not true. Item isn’t prepared until I came for it. I offered my QR code, but she said didn’t need it. After checking my ID she went about saying the order last name is different. Butchers the Viet last name that I didn’t recognize is Viet, but to my point, was not not my last name. I checked my confirmation- it has the correct name. I verified by saying it’s Le and I’m coming for a size small. She tells me to open the bag and check for myself. Um- you just went to grab my order- can you confirm that’s the correct order I’m picking up??? That everything is set and good to go- that I’m not picking up another person’s order??? She proceeds to rip up tags and ignores me. Left me just standing there and continued her work without looking up at me. I asked “Is that it?” Her response “yeah” What happened to “This is your order. Does everything look ok? Is there anything else I can help you with? Or Thank you- Have a good day!” Whole time I can see the manager in the background looking at us, but she must think her staff is doing well to not interfere.
• May 2023 by Tracy Le
  They’re so rude here. No greetings or good customer service etiquettes. They look like they don’t care and they don’t want to deal w you. First time picking up today. Email says it’s ready- not true. Item isn’t prepared until I came for it. I offered my QR code, but she said didn’t need it. After checking my ID she went about saying the order last name is different. Butchers the Viet last name that I didn’t recognize is Viet, but to my point, was not not my last name. I checked my confirmation- it has the correct name. I verified by saying it’s Le and I’m coming for a size small. She tells me to open the bag and check for myself. Um- you just went to grab my order- can you confirm that’s the correct order I’m picking up??? That everything is set and good to go- that I’m not picking up another person’s order??? She proceeds to rip up tags and ignores me. Left me just standing there and continued her work without looking up at me. I asked “Is that it?” Her response “yeah” What happened to “This is your order. Does everything look ok? Is there anything else I can help you with? Or Thank you- Have a good day!” Whole time I can see the manager in the background looking at us, but she must think her staff is doing well to not interfere.
• April 2023 by Tracy L.
  that's the correct order I'm picking up??? That everything is set and good to go- that I'm not picking up another person's order??? She proceeds to rip up tags and ignores me. Left me just standing there and continued her work without looking up at me. I asked "Is that it?" Her response "yeah" What happened to "This is your order. Does everything look ok? Is there anything else I can help you with? Or Thank you- Have a good day!" Whole time I can see the manager in the background looking at us, but she must think her staff is doing well to not interfere.
• March 2023 by Paul Spenard
  Good prices during the sale.
• March 2023 by Renan de Campos
  This location is nice and clean. The prices are good. We were greeted by a friendly associate. The cloths from Gap is a good quality at a good price. I just wish they had shorter jeans.
• March 2023 by B. Mason
  I have been shopping at the GAP for a very long time all over the DMV and this has by far been the most embarrassing encounter with an employee at a clothing store. This gentleman Salvador was as rude as they come - I purchased several Dog hoodies offline that didn’t fit my dog so I came to return. I had my items in the plastic that they were sent it, Salvador asked me several times were I got them from, I told him offline he says to me “you can’t return online items at the store” then he proceeds to tell me “ I didn’t purchase them” I said to him you can look up my purchases with my tele # or email he took both and said nothing came up. At this point there’s a line of people looking at me as if I’m doing something wrong… I even pulled up my order number on my phone and the GAP manager Salvador is still telling me “you didn’t purchase them” ridiculous! I asked to speak with another manager and he tells me he’s the only one, this was false. I walked over to GAP kids and asked another worker for a manager. 25 min later another GAP employee comes from the back, no smile no hello no eye contact no nothing, just rude as can be. I explain the situation again and she asked for my number and for some strange reason the items magically appeared! I had wasted almost an hour of my time because someone thought I tried to get over on some $30.00 dog hoodies? Not one apology was given to me I was floored! The Malls are just not what they use to be and this is why online shopping is so popular, customers can avoid the bad attitudes and crowds. Oh, I reached out to GAP and waiting for them to reach back out to me. These stores need more training when it comes to dealing with customers!
• January 2023 by Bessi Arias
  Absolutely great experience ?
• December 2022 by Maja Lapcevic
  Return policy is extremely limiting
• December 2022 by Ray R
  It's okay staff was friendly
• December 2022 by LaShaun Jones
  Customer service was Outstanding
• May 2022 by Asif Al Mamun
  Best for midrange clothing
• December 2021 by Joy B.
  I love the Gap clothing style and brand. It is really cute and is well made. In fact, today, I went in looking for a velvet top and bottom for myself. But, alas, they did not have my size. So, I wandered over to the children's section. That is dangerous territory for a grandparent. The clothes were so cute that I couldn't help myself. I bought 3 tops and 2 pairs of pants for my granddaughter. The salesperson was as nice as could be. I had to update some information on my account and she was very patient and kind. The store was easy to maneuver and not crowded. Now, I can't wait to see these new clothes on my granddaughter. They include a gift receipt in case of any problems with sizes. So, it can easily be exchanged.