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August 2023 by Kyla O.
Service was good, until the person at the cash register said he'd take care of me. I would've rather the person who had helped me with my shoes. Even so, he had a playful energy, and I was not really in the mood and it could clearly show. Wanted me to donate and was very adamant about it, made me and my friend feel awkward and when it asked me to rate the experience he told me not to press 1, which was the lowest. I definitely planned to press it, but he pointed it out, which should've been none of his business to begin with. He jokes and says I hope you don't press that one, making me anxiously retract what I was doing. He then slickly says something under his breath. I want to point it out, but at this point I didn't even bother. Don't know the guys name, wasn't that important to me at the moment. Light skin, glasses & no shape up. Good selection and very clean store, but needs new workers that don't get butthurt when they make customers feel uncomfortable. If I could've given him a 0 I would. I'll take a look at my receipt for his name.
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December 2022 by Pigeon Fan Cam
Copped some Jordan's here. Good service
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August 2022 by Kai Wu
Service here definitely has gone down tremendously. Not sure who the store manager is but the service here is terrible. They wanted to charge me $90 for exchange a shoe because it was no longer on sale even though I just needed a different size.Update: took this to Wheaton mall finishline and they took care of it without any issue. Rather go there from now on.
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July 2022 by Øziety TU
The young Hispanic lady manager is very rude here. I suggest to shop at other sneaker stores. Also they ignore customer phone calls. I saw them ignore three calls in the 10 minutes I was there. The area manager should train the manager or let her go because she is ruining this store.
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May 2022 by Joshua Russell
We came here to just look around and was impressed with how the clean the store looked and the overall friendliness of the staff. The selection of shoes here were a bit different than the other stores which was nice because it seemed everyone had the same styles so this made it stand out. I really liked the fresh look of the wall of style shoes, just made it seem to pop a bit more. Definitely would come back here.
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May 2022 by Joshua R.
We came here to just look around and was impressed with how the clean the store looked and the overall friendliness of the staff. The selection of shoes here were a bit different than the other stores which was nice because it seemed everyone had the same styles so this made it stand out. I really liked the fresh look of the wall of style shoes, just made it seem to pop a bit more. Definitely would come back here.
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April 2022 by Kevin W.
This finishline was the best experience I ever had at a sneaker store. The women running the finishline was very fast and professional I will Definitely be returning.
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April 2021 by Jonah F.
Honestly I usually love to go to finishline but today I called and asked for a pair of shoes and they said they would help me later because they were pretty busy in store. So I called back a little later as they asked me to do, but when I call back I ask for the same pair of shoes and this time they tell me they don't have it and immediately hang up before I can ask about another shoe. I get that they receive a lot of calls, but come on now that was extremely rude! Anyways nothing against finishline just the work ethic of those employees at this specific finishline is terrible.
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March 2021 by tyrell layton
Great customer service here as well
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September 2020 by Toninho Z.
This store might be the most unprofessional place I've gone too for sneakers. I went 3days in a row looking for the Hyper Royal 14s the day they released I got there at 4:30pm and they told me if i came back at 7pm they could maybe do something, I couldn't due to a prior engagement. I showed up this morning and they're sold out while the girl behind the counter said 1st come 1serve. Mind u I was there the day before. Sincerely it's fucc you from me to the whole chain. Won't do business w/ these bozos ever again
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March 2020 by Cindee Sheeler
The store was nice and clean, very well lit.I was disappointed, as every shoe I was interested in, they didn't have my size (9).I wasn't greeted upon entering as the 2 employees that were working were engrossed in a personal conversation.
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February 2020 by Peter Miller
Nice employees and huge selection of shoes. Will definitely go back when i need new shoes
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January 2020 by Cameron Groves
Poor management. Bought shoes and could not return in < 12 hours without box. Management did not even offer other options (eg store credit) and when said “you just lost a customer.” She said “oh well.” Too many other options; recommend avoiding Finish Line!
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November 2019 by Kevin Ward
I bought a pair of shoes and the shoe was to narrow. I had to return them. The staff was great they assisted me and got a better shoe for 40 dollars less. For me the staff makes the store.
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October 2019 by Martha B.
Kerry Benton came and helped me. He was very energetic and I loved his energy around the store. Amber helped me out at check out and she was great! Kerry made this a very great experience and I will definitely be back!!!
