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February 2024 by Stanislav Mikolajčík
I got my adidas shoes here. After a few months they started to tear and dsw online support did not help me at all
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December 2023 by Chris Nickerson
DSW needs to update the store hours online and with google search engines. The hours state open at 9am when they actually open at 10am.
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December 2023 by She Made Me Do It
Store was well organized, clean. At checkout we were helped by Hasan, very professional and nice. He even told us about using the DSW app to find coupons, which saved us a good bit of money! Thanks Hasan and DSW.
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November 2023 by Bella Adoni
This DSW store stands out as the best I've visited. However, I'm uncertain why the management hasn't addressed the dim lighting; retrofitting could be a solution. While they used to carry more designer shoes, the selection has diminished. Despite these points, I still recommend paying a visit.
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October 2023 by Han Pan
As always, clearance section is where it's at. The store was pretty messy for a Wednesday evening, but it didn't look like they had much staff. Still was able to find what I was looking for.
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October 2023 by Sarah S.
DO NOT GO THERE !! Terrible customer service (they're only there to sell you more); Expensive, shoddy merchandise (my $90+ New Balance running shoes: broke after 3 months. I had to add a lot of inner support because they collapsed when I used them). No accountability.
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July 2023 by Lauren F.
I just wanted to take a minute to share the incredible customer service experience I had at DSW in Bethesda. I went to the store with my 14 year old daughter just to look around and was met with attentive employees who were very happy to help. When we finally went to check out, Elizabeth couldn't have been kinder. I had a coupon mishap and then Debbie stepped in to check it out. Finally, Jose came in to assist even further. I left the store feeling cared for, valued as a customer and felt that they cared about their store from a personal perspective. These three employees were magical. DSW should reward their employees for their outstanding customer service as it's employees like these who keep the customers coming back!
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July 2023 by Mike
If you are going to clearance it's a great deal. But the normal prices of the shoes were more than what the manufacturer had on there own website.
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July 2023 by seanmcistanbul
Easy to reach, clean and well organized. Decent selection of shoes. Reasonable prices.
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July 2023 by Rebecca F.
I was looking to get some new Birks (Birkenstocks) and I had seen a unique big buckle pair at my local DSW but not in my size. Side note: My lovely shoe size is usually the one on display & typically they only have one in that size so you're SOL if you don't get it right away. Don't think that people with small feet have it better cause we don't lol but we can get kids shoes = less $$$ but not always as comfortable depending on the shoe. But I digress lol. Anyhoo, I crossed the bridge into Maryland trying to find these Birks bc the website said this location had them. I found the one & only box in my size but some bunghole put the wrong size pair in it aka too big! Not really sure why you take a smaller size shoe and put it in a bigger size box, but whatever. I decided to look at some other options & found these coolass beauties called Lavender Sparkle. They're more of a gray, but they are genuine leather with a super soft suede lining & they are the most freaking divinely comfortable Birks ever! FYI ~ Not all Birks are leather - they offer vegan, eva, & recycled material options as well. I love the little bit of bling the sparkle brings to them & this was a trip well spent, literally. I also got a nice pair of New Balance tennies on sale too. Hey a girl's gotta do what a girl's gotta do!
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June 2023 by Nicole C.
I went to this store with my two kids, and I had a horrible customer service experience. I was doing my best to keep the boxes and shoes organized while juggling my children, but there was a pile of boxes on the floor in the meantime. Instead of helping, a rude staff member came over to me, and pointed at the boxes, instructing me to clean them up. I was going to, but the polite thing to do would have been to offer help, which I very much needed.
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May 2023 by seung kim
It is a good place to look at all shoes in different brands. But they are average. If you want good quality shoes, you had better go to other shoes stores.
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May 2023 by Jesse Hernandez
the cashier at DSW was so helpful during my visit to exchange my girlfriend's shoes. When she asked for a size 7.5 wide, I wasn't sure what that meant or where to find the shoes in the store. Thankfully, the cashier was really nice and walked me over to the shoe section. They patiently waited while I called my girlfriend to confirm the size she needed.Once I confirmed the size, the cashier quickly processed the exchange for me. It was a smooth and efficient process, and I appreciate the assistance they provided. If I have any more questions or need further help in the store, I know I can always ask the staff.
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April 2023 by Marlene Pierre
I had a procedure done on both big toes which I couldn't wear regular shoes. DSW had the perfect pair of shoes. I was able to wear to the concert the same day.
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February 2023 by Anne
Very long line and very rude cashiers made the experience unbeatable frustrating. Basic courtesy is missing among two cashiers and their manager. Words like “please, would you…” are not used when talk to customers and replaced by commanding tone and wording. Management team should seriously look at the training that missed. I am a regular customer and this is the first time of bad experience with this store, what had changed in the past half year?