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January 2024 by Jayne S.
No one to attend to pharmacy phone calls. I am holding for 40 minutes and nothing. The app doesn't answer questions to remove the hold on prescriptions. To request refill on holds, they want me to call pharmacy and I m on non stop music and app info from last 40 minutes. Do frustrating
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November 2023 by Rachel M.
Pharmacy workers seem like they're not experiencing good working conditions I've been 3 times in the past four days while sorting something out Each time I've had a different person with a super bleak attitude and it seems wildly crowded back there
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October 2023 by Dr. Neda R.
Not a to go place for an emergency cases as nothing is ready on time . Overall low service
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June 2023 by Shannon F.
The pharmacy here is the worst I've been to. There is usually an exceptionally long line, they don't seem to be able to find the prescriptions they notify you are in, and in my daughters case, they put a hold on her prescription, didn't notify us why and when we showed up and waited in line we were sent to yet another "consultation line" with about 10 other very disgruntled people waiting. This is a nightmare, and as it's the only location nearby that carry's the meds we need we have no choice. Avoid at all costs if you have the option
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May 2023 by Alan K.
My wife was told her headache prescription was ready for pick up. She went in and was told it was not ready - come back tomorrow. She came back and it was still not ready. Meanwhile she was leaving on a trip and didn't have her medication. I went in for her a week later and was told they're all out. I asked them angrily to look again. In less than a minute they found a box of the medication. I asked why they didn't check themselves or contact us that the medicine wasn't ready and the pharmacist said "we have 800 patients and we don't have time." That's why we're changing pharmacies.
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May 2023 by R K.
I had an 11 o'clock appointment, made online, for a vaccination. I checked in 10 minutes early. All in all, I waited about 40 minutes and, upon my third or fourth inquiry, I was finally told that this particular Covid vaccination was not covered by health insurance and had to be administered by a medical doctor. The important issue here is not the insurance coverage, but that I was left waiting for about an hour when I could've been told that when I checked in.
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May 2023 by K Alexa W.
Need an RX filled in timely manner. Both Rockville CVS locations were less than helpful. On a chance stopped by this CVS location. The pharmacist was friendly, helpful and very efficient. Moved all our RX here!
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April 2023 by Maryhaan M.
The female pharmacist/doctor there is extremely unprofessional and childish, I couldn't believe the degree of bad service i was receiving from her! You can only imagine how the bad staff under her is. This pharmacy needs a clean sweep
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April 2023 by A A.
Terrible service with long wait lines. Also beware they have a tendency to fill all the refills authorized upfront and charge you for all the refills. The correct thing to do is to have the patient call in for refills if needed. Not sure the practice is legal and they should stop it asap!
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February 2023 by Leon I.
"Zero stars!! Awful awful CVS, clueless incompetent staff and the pharmacists are useless!! They are of no help and if there's any issue they pass itTo the associates to handle who are just as clueless!! No customer service skills or basic common sense!" This quote is strictly to the point.I tried to receive prescribed medicine for two days in a row. The same person told me when I came that they have it. I asked doctor to send them a prescription. When they get it in less than half an hour pharmacist told me that they do not have it because it is in back fill. When I asked why he did not tell me about it upfront he apologized and said it was a mistake.The day before there was the same story at the same pharmacy."If you want to deal with this and become frustrated dreading when you do have to go to pick up a prescription from this CVS then come here!"In addition to this quote I would add the following.I DO believe nothing could be done about this until pharmacy's upper management will be fired. This needs a clean sweep. Run.
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January 2023 by Tim M.
This is an update for the incomplete review that was posted just three days ago due to a system glitch that I encountered! I was at the Wildwood Shopping center to stop into Sarah's Homemade Ice Cream. This CVS is located a few doors from Sarah's. I was in need of more of the Carmex brand lip care for-cold-sores product. It had been several years since I had to buy more as It is rarely ever used by me. However when I do it works great & fast! This CVS is smaller than the newer stores that are close to my house. The parking is easy as the Wildwood Shopping center has a large lot and it was a busy day just a few days after Christmas. The entrance to this CVS is "old school." It is not one where the sliding doors open when you approach it. There are 2 self checkout stations adjacent to the entrance. The checkout counter sits along the right side wall next to the photo department. There were at least 5 employees working in the store. I asked a younger store associate who was stocking the shelves where to find the Carmex product. She wasn't sure they had it but referred me to the manager. He was also stocking the shelves. He pointed me toward 2 counter top spinners found on the checkout counter. I saw Carmex lip care moisturizers on them but not the one I needed. That's when the manager called out to me to look in aisle #9. The cold sore and lip care product were in fact here but I didn't see the Carmex brand. Many brands of cold sore treatments were rather pricey (some over $20). I passed on buying any of it today but looked in the Christmas mark down section near the front of the store. I Found nothing of interest to me & I left the store. In general CVS has higher prices on almost everything than grocery store chain stores like Target, Giant & especially Aldi and lidl. They have a bigger variety of brand names though than I've seen at Walgreens stores! This is why using the extra care bucks and coupons is so important like the 40 percent off one I had planned on using today. Until next time be kind to each other. #cvs #pharmacy @yelpdc #friendlyservice
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January 2023 by Claudia S.
Zero stars!! Awful awful CVS, clueless incompetent staff and the pharmacists are useless!! They are of no help and if there's any issue they pass itTo the associates to handle who are just as clueless!! No customer service skills or basic common sense! If you want to deal with this and become frustrated dreading when you do have to go to pick up a prescription from this CVS then come here! I can't believe nothing has been done about this " sh*t show pharmacy by upper management!! This needs a clean sweep and rehire of competent staff. Run!!
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June 2022 by Staci P.
Their pharmacy is ridiculously bad. I can NEVER get the pharmacy to pick up the phone to talk to a live person. My doctor's office said they hate dealing with CVS pharmacies. I'll probably switch to Giant.
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May 2022 by Ashley L.
The pharmacy is awful. They do not have enough staff and the only check if they got call ins from your doctor every few hours. Closing for lunch is a nice touch too, the only time some people can get their RX. This place is worthless.
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May 2022 by Emory L.
Came here to get a vaccine. Extremely busy but they kept me on schedule for my appointment. The lady that runs the pharmacy is awesome and really cares about keeping customers happy. Didn't get her name but she is from the Ivory Coast. Give her a raise!
