Citi

Most Recent Comments

• July 2023 by Elizabeth Padgett
  I really like this branch. Almost all of the staff are super nice and helpful.
• June 2023 by Master Hormones
  I had an appointment with Ms. Assi today to ask for my referral bonus, which I was supposed to get it six months ago, I was directed to go to branch after countless talks with representatives over the phone; anyway she was late to by appointment by 15 minutes, and eventually came to ask what I am here for when I was sitting in waiting area, and shortly explained why they can’t grand referral bonus unless it is opened at branch, however that was not the deal at all in first place; ultimately, I could not get my referral bonus, and I switched gear on closing my account & withdrawing all of my money in branch for retaliation; guess what how much longer I waited for ? 40 minutes; it is insane; they are incapable of anything; no more business with you CitiBank; my next task would be closing out the my wife’s account which was opened by my referral link at first place
• April 2022 by bilisuma diriba
  Went to this branch to withdraw a cash. Since I don’t have debit card with me. They ask me for proper photo ID and I provided them. Finally after they verified everything, they denied me the many for the reason that I opened account online. I have to wait until my physical card arrived. Much worse, those people, four of them soo disrespectful and they literally harassed me. Start processing closing all my Citi accounts.
• February 2022 by Creme-
  If I could give minus 5 stars, I definitely would! Rude and incompetent staff. Go to another location if possible
• July 2021 by Ahmad Sharief
  Unprofessional customer service at this particular branch and less than polite. Worst attitude I've ever seen in any bank any where in the world. Shame!!
• June 2021 by Petra Belke
  Worst costumer service I’ve experience in the US. I’ve been living here for 13 years and I am always amazed how amazing costumer service is in this country. But Citibank been the worst! My account got blocked 3 separate times in 1 month . I try to reach out to the banker several times and she never answers. I called the branch manager and I was very polite and explained to her what was going on she apologized and said “don’t worry I will check on the issue and get back to you” been over 2 weeks and I haven’t heard from her either! Both banker and manager were very friendly but I don’t need a friend I need efficiency. I can’t wait to go cancel my account. I’ve never experienced such a horrible costumer service!
• June 2021 by Petra B.
  Worst costumer service I've experience in the US. I've been living here for 13 years and I am always amazed how amazing costumer service is in this country. But Citibank been the worst! My account got blocked 3 separate times in 1 month . I try to reach out to the banker several times and she never answers. I called the branch manager and I was very polite and explained to her what was going on she apologized and said "don't worry I will check on the issue and get back to you" been over 2 weeks and I haven't heard from her either! Both banker and manager were very friendly but I don't need a friend I need efficiency. I can't wait to go cancel my account. I've never experienced such a horrible costumer service!
• August 2020 by Karen W.
  20yrs at Citibank & I'm now calling it quits. I cannot complete simple online transactions. Rent is an monthly recurring payment out on the 1st. Money is there. ...EASY PEEZY? NO. Sorry NOT. DIDNT GO OUT. AGAIN.Monthly parking not paid, again. Sorry. Not Paid.I have to go get cashiers checks to pay in person because:Online Checking AINT WORKING! Customer Service AIN'T WORKING!CITIBANK AINT WORKING!I'M DONE, CITI.You have lost your mojo & now your customer!
• January 2020 by C Flores
  I waited an hr to get someone to assist me , finally Ms. Miller came and while she was helping me she help two other clients. I let Ms . Miller know I waited an 1 hr. Instead of apologizing she gave me a negative answer. Poor service , I think she needs customers service training! Horrible Customer Service!!!
• September 2019 by C- Blanca Nieves
  Don't make us waste our time by claiming a 2% interest in your checking account, but conveniently forgetting to tell your client it's only good for three months.
• August 2019 by Robin Hammer
  Non responsive customer “service”! Awful. I have had accounts with Citibank for almost 40 years and am about to leave. Worst experience.
• May 2019 by Tayiba Tamana
  They have worst customer service ever. When you walk in they roll their eyes. I waited for more than one hour and they kept saying “one moment” “one moment”. I would've understood if it was crowded but it was NOT. Even when it is crowded in the other banks they have positive behavior. Let alone the other bank, even the other branches of Citibank is better than this. They welcome you nicely HOWEVER, People at THIS bank are very ill mannered and despicable. There was one person who was free, but he just kept staring at me without helping. I would rate it 0 but unfortunately it doesn't have that option.
• April 2019 by Mohamed W.
  I have been a customer from the inception of this branch in Wisconsin Ave. Very poor customer service by the branch manager and the senior staffs. The only good thing is the helpless tellers .The only reason I still visit the branch is because of the tellers . The Managers should learn from the tellers, how to satisfy a customer.
• October 2018 by Tat B
  Good to have the branch in Bethesda. Waiting time at the cashiers' desk is not long at all. It is quick and efficient. But if you need anything from a representative, waiting time is very long. Not sure why. Looks like there are few service representatives (one or two) and they take time and devote attention to each customer. Which is great. Appears to me that the long waiting at the branch may be another side of representatives' willingness to give full attention to each customer. But plan to spend long time waiting unless you are lucky and you are only customer to meet with a representative.
• August 2018 by Anna P.
  I have been a citi customer for over 20 years. I have a trust act. (revocable trust with me the only trustee) which has not been added to or money withdrawn from for over approx. 10 years. I received a letter from citibank asking for info pertaining to my trust account; if I did not provide it my account would be blocked. Supposedly, the info was required by the know your customer law. The questions asked, among others: When did I start investing, where did my savings come from, what is the worth of all my assets. I checked the KYC law and it merely asks that banks know their customers; that is, get Id to make sure they are the person using the acct. No where does it ask for the personal info required by the bank. I asked the bank for a citation to a law or regulation requiring this intrusive info. they could not provide it. They said it was internal. I spent two days moving my checking act, savings account and credit card from citibank and moving auto payments to my new bank. One plus side is that I am getting 1.30 percent in my savings acct instead of .013 or something like that Interestingly, citibank could have just looked at my account and seen that the only monies going in were my pension and medical reimbursement checks and the money going out were your usual vendors. Does my profile speak of a money launderer. BTW, I am elderly!