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March 2024 by Jay Boot
I wish I could give them zero. Staffs are very rude, never smile or thank you customer. I know you get minimum wage but at lease love what you are doing, Management should get in charge for that rude behavior.
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February 2024 by Kyle Welch
Rude and small
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August 2023 by Ali Azad
A little busy with long lines.
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February 2023 by Dewey Edwards Jr.
Sloppy service - My clumpy rice bowl was swamped with sour cream which made a hot meal cold. The exterior of my fountain soda was given to me messy. It had soda along the exterior sides of the cup. The server seemed upset that I wanted another cup. Just pass on this. No quality controls. There are plenty of options at the mall.
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November 2022 by Darlene C.
If I could give zero stars I would. Was in line to place an order. Worker, dropped some chicken on counter. In stead of wipe chicken in grease. He put chicken bag in dish they use to service good out . I told him that gross and dirty he just laugh. Not sure who manager is, but you need train your nasty employees. That's good contamination.
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October 2022 by Tom
Unfortunately they never get the order right. It's always a surprise when you open the bag.
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September 2022 by C C
Not all staff members were wearing face masks. Shame.There was no plastic barrier to prevent the spread of COVD. Shame. Customer service is nonexistent. I ordered online and paid and went to pick up the food. The manager said "I don't understand. Can you explain it to me?" Um. I paid and I'm here to pick up. It's too bad that receipts don't have order numbers like at McDonald's and you have to give a name. Not everyone in the US has an English name. There is no courtesy or greeting for customers.
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July 2022 by amin solymani
Meat was not ready, no respect and so disappointing.
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June 2022 by Biuma Malu-Malu
Very bad customer service the employees don't try to help you because they are busy but everyone is busy in they work I am a nurse I know about busy but I treat all my patients with respect. Chipotle do your training please.
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May 2022 by Shikha S.
I was pretty hungry so I bought some Chipotle, I ordered a quesadilla with black beans and brown rice with chips and salsa. The rice was absolutely PERFECT I can't say one bad thing about it. The chips also had a good salt to lime ratio too, and the beans were better than usual, And the quesadilla was great too. I finished everything in a breeze. overall I give it a 5/5
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May 2022 by Monica O.
DO NOT ORDER ONLINE HERE!!! I ordered online for my younger sibling to pick up at 6pm. When she arrived, she said she had an online order to pick up. The employees hadn't even made my order yet and made my sister write down my whole order. They made her wait an extra 15 minutes and were extremely rude. And if it couldn't get worse, they got my order wrong! I feel deeply disrespected by this establishment and will DEFINITELY not be coming back any time soon.
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April 2022 by Nicole B.
Like fast food places, the rice was too hard, seriously tasted like raw rice, and was way too salty.
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March 2022 by Christine Devaughn
Every last person was rude I had ordered a burrito and the lady had guacamole on her hand trying to wrap my burrito. I nicely told her to change her gloves and she caught an attitude but she changed her gloves and then she wrapped my burrito but it was falling apart I asked her can I have an extra tortilla on the side she told me 27cents I come here all the time I never get charged extra!!!! I was willing to pay but the Al cashier Maria started to be rude telling me I need to pay right now! The employees are disgusting and ibwill never come back!
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March 2022 by Cyndy Rivas-Lara
Everyone here looks like they hate their job.
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December 2021 by Thought Leader
The employee at cash register was the only friendly one , the other people were rude and uniformed. They said no super greens exist in the restaurant I showed her and she got more rude . Terrible customer service
