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February 2024 by Richard G. Mills
Incredibly high quality shoe repair. I have had several pairs of shoes re-soled here and his work is better than any i have found in Boston or NYC. Wonderful to work with
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January 2024 by Nora Shafakian
The best in the business!
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January 2024 by Lucila Suarez
Restored my favorite pair of boots and husband’s favorite pair as well. They look brand new. Won’t go anywhere else!
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January 2024 by Great L.
Elated with the clever and elegant solutions to my dress boots and handbag! Boots, redesign: Bought YSL dress boots ($$$$) that had unaccommodatingly inadequate stretch fabric that made it a major chore to don or doff. He installed a beautiful, elegant, and sturdy zipper on the inner-surface spandex of each shoe. His solution is comfortable, visually-elegant, sturdy/durable, and easily accessible! Style and elegance preserved. Expectations exceeded! Handbag, design-flaw fix: VL designer handbag (HB), when laden, would bow and deform at the handle mounts. The designers never considered the HB's moderate-volume would be fully tested with normal, worthy content. Solution was to add reinforcing stitches to maintain the integrity of the HB's attached handles while maintaining the aesthetics of the exterior. Objective accomplished! Perfection here, too! So happy I found him. Return business assured! Aéva O. Bethesda Md
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November 2023 by Stephen Sachs
Fabricated an almost identical link for a pocketbook. Very pleased.
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October 2023 by Philip P.
My luggage wheels were impossible to find on Amazon. But this shop got them replaced in a few days.
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October 2023 by Mahendra
ExpensiveTo replace handle on bag their price is $58You can buy new bag
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September 2023 by Mary Squirewell
John was courteous, and his work was professional. He does a great job!
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August 2023 by Abel Salmon
Excellent repair on my broken purse strap! Resoled the heels of three pairs of boots as well at a reasonable price. All four items only took a week to do! Highly recommend and will return.
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August 2023 by Angie Ang
I'd highly recommend this place to anyone needing luggage repair. I drove over an hour and they did not disappoint. I have a luggage set that cannot be found anywhere anymore, and one needed new handles, while the other needed to be restitched in the back. I think this was to notch repair and the price was reasonable.
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July 2023 by Marit
Great service for shoe shine and cleaning, of both leather and satin shoes
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June 2023 by Michael S.
I was going to see how well they fixed the couple of broken straps on my bass case, and if I was satisfied, put the case back into the shop for a place along the zipper that had torn. When I stopped in today, they had not only fixed the straps, but had stitched up along the zipper, so I didn't have to ask him to put a patch on it. Quick service, too.
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January 2023 by Patty W.
I have been going here for more than 20 years. I live about an hour away but go out of my way to use them. I have brought luggage to repair, shoes to fix, and handbags to repair and shorten the straps. I find them reasonable and their work is very very good.
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December 2022 by Jan Feldman
Bethesda Shoe and Luggage has handled complicated remakes of my shoes for at least 10 years. The work is impeccable.
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November 2022 by AEJ
This is by far the worst experience I’ve ever had with a service provider or retailer. I was friendly when I entered the shop, yet the owner was hostile from the start. And when I asked a simple question, he started yelling at me (yes, actually yelling), so I began to pick up my items because I decided not to have him repair them. He then lunged at me and grabbed the ticket he had given me out of my hand. In addition to that, his proposed method of repairing my items was not going to be effective because the part he showed me (and would have to order more of) was not the right size.
