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October 2023 by STEVE KANTOR
The workers closed place at 9:45pm. The sign says 10:00pm. The worker when I knocked ran away so I could not take a picture of them. Owner of franchise, if you care to address this customer service issue and make it right, leave your name and number in reply. I am running into more workers trying to cheat their employers by closing 10-30 minutes early.
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September 2023 by Marilyn F.
I have been going to this Baskin Robbins /Dunkin doughnuts for a long time. I order the same iced latte every time I go and often get ice cream for my son as well, I ordered my normal drink with cream instead of milk and the young woman who was helping me gave me milk. Politely I asked her to please change it to cream and out of nowhere this manager possibly owner came out and started to yell at me saying they won't use cream and continued to berate me as I tried to explain calmly that I come there almost everyday and using cream had never been a problem. He also made sure to yell at me saying he hadn't seen me come in as if I were lying, All I had asked for was the cream and he screamed "We don't do that" and I said well each time I come in here they do it for me, I had already paid and he continued to carry on yelling at me that he would give me my money back, but refused to make a new one with cream. He couldn't calm himself and as I was leaving with the original wrong drink they had made, I said I am going to do my first yelp review as this is no way to treat anyone. He continued yelling as I left the place. This was a terrible experience over cream. I left shaking, needless to say, I will never return there again and I still can't believe how angry and terrible he behaved. I would like to give 0 stars, but it won't allow me so I'll give it one star for convenience.
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June 2023 by Lilly Ching
I placed an order on Uber eats, I was called and informed BR didnt have any of the flavors selected. They were asking Uber driver to cancel the order because they didnt want to take responsibility. After numerous attempts I was sent Chocolate and Strawberry. The only 2 flavors available. Terrible customer service. Terrible, terrible, terrible.
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June 2023 by Shana M.
While most customers were obtaining their orders straight from the hands of the gentlemen working, my son's breakfast order was placed without gaining our attention on the top of the ice cream case. There it sat while I fretted stupidly around the restaurant attending to four kids, finally interrupting the ordering of another customer to ask why the food was not out. He gestured. If anyone had just said SOMETHING, it wouldn't have sat there for who knows how many minutes getting cold on the metal counter. Then they had only put 6 hash browns in the bag. Double annoyed! I spent $27 for a dozen donuts, a sausage breakfast sandwich & 6 hashbrowns. If you are unwilling to speak to customers waiting for their food, then please make the effort to get their attention some other way so they aren't getting angrier & angrier waiting for food sitting on the counter.Further, put up a SIGN if you expect customers to check for their food order. Why doesn't this store have an order & pick up counter???? It might be fast food, but a basic freakin sign would alleviate the workers from engaging in customers. It's clear they'd rather watch a Mom get more worried about being late to the next place, and worried the meter would run out, then speak to her about where the order was. We had 20 minutes. It's weird to spend 15 minutes fretting & no one telling you your food was with the ice cream. So annoying. Customers should not have to leave the store feeling stupid.
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April 2023 by Josh A.
Their doors were locked by 9:45 PM on Saturday night despite the sign saying they're open till 10 PM.
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January 2023 by Joaquina M.
Ordered though the app 15 mins ahead of time, my friend went and picked up the order and they were out of every single item I had ordered. Why is the item available online and not in store?
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December 2022 by Brady R.
Just went in and waited 20 minutes for my order to be taken as they make a mountain of drinks for people that aren't there. They finally take my order and cut me off by saying food won't be made for awhile so I'm gonna have to wait.Won't be back.
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November 2022 by Melissa Rivera
Worst service ever! After getting ice cream there, they wouldn’t give us a cup of water. They wanted to charge us $1 for the water. This was on Nov. 13 at around 9pm. We will never be back to this location.
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October 2022 by Mary T.
This is a great Dunkin Donuts. I go to Dunkin's exclusively and I pretty much order avocado toast at every one - this one was by far the best.
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September 2022 by Christine P.
I could not find the location. I drove around a few time but did not is any signs. I also walked around the area and still could not find the Dunkin
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August 2022 by M Ricart
I ordered an ice cream cake for my husband’s bday and it was absolutely delicious! This is the first time we barely had leftovers after a bday! Everyone got seconds? I picked the Disney’s Cars theme and my kids loved it!
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June 2022 by Maria Ricart
I ordered an ice cream cake for my husband’s bday and it was absolutely delicious! This is the first time we barely had leftovers after a bday! Everyone got seconds? I picked the Disney’s Cars theme and my kids loved it!
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June 2022 by Anees Saleem
This review is to the owner, this is my second and last time at this location and I have been treated poorly both times by “Carlos “ First time I ordered parlains and cream he scraped the sides of bucket with no carmel and no pecans and he gave me hard time replacing it for me saying there is nothing wrong with it but eventually I forced him to replace the scoop. he did but held a grudge. Today when he first so me he remembered me so he thought to himself I’ll get my revenge. I asked do you have Jamoca, he replied no, I looked for it and I found it, he told me no this is Jamoca with almonds second I wanted rainbow shorbet he scoped something else and put it in the cup I asked why he said it taste the same. He is arrogant and unprofessional I think he needs a word from you to do a better job!
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May 2022 by Everett Smith
Very friendly, clean, great ice cream.
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May 2022 by Rebecca B.
Went in as a family of 5 tonight. All got cones. Javon was so thoughtful. He was happy to share his opinion of various flavors with us. He recommended the coffee chocolate chip. It was delicious. He made our stop for ice cream fun.
