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October 2024 by M C Ertem
Opens at 10 am on a weekday!!??? Lazy bums!
What kind of bank branch ('Financial Center' my foot!!!) is not open by 9 am at the latest? ?
So here I sit on a bench up front waiting for BoA.? At least the weather is good.
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September 2024 by Michael Coria
I came inside to update my pin. No one was standing in the greeter table. I see two business bankers on their phones, not once have I been greeted. 4 ppl on the line waiting. I see Kevin, a banker or manager that sits in the far office on his phone biting his nails. I approach him asking him if I should keep on waiting or who can assist to update a pin. He rolls his eyes gets up and says, did you not sign in? It's in the front table to sign in... I didn't respond and followed him to prove to him no one was greeting. And he went ahead and assisted me. I have multiple rental properties, so I have an out of state license, he questioned me as if I was trying to commit fraud, I provided him all the I formation he requested, as in account info and current former addreses and all and he had the audacity to say suspicious... I was a former Area Leader for a bank for multiple years, this kind of action needs to be corrected. The fact of the matter that everyone is on their phone, clients are waiting in line with no lobby leadership is really poor. I had my accounts with BOA for over 15 years, after today's visit I may move my accounts elsewhere due to this kind of treatment this for of discrimination.
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August 2024 by Karen M
The tellers are very polite and professional, but not diligent. I make a deposit here at least once a month and have experienced issues more times than I can count. I have a business account with BoA and I keep receiving complaints from my accounting team when it comes to these transactions. BoA will incorrectly type the amount of the deposit (without having me confirm it on my end first) and lose checks which result in me having to do damage control months after I dropped them off. Currently, I am dealing with a check that was improperly deposited from APRIL and just received word that it was reversed. All in all, deposits should be smooth, simple transactions and the tellers have created more work for me (and my accounting team) rather than solutions.
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July 2024 by Shaz Daz
This branch is the epitomy of the reason why everyone should switch to a local bank or credit union.
The Branch closes at 4 pm on weekdays. The lobby did not have deposit slips or working pens. Only one of the ATM machines was turned on, but it still wasn't functioning and wouldnt process checks.
When I knocked on the glass and motioned to the teller to slip a pen under the door, she just laughed and then proceeded to ignore me.
Limited banking hours. Poor equipment, Poor customer service. It's time to switch.
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November 2023 by Sylvia Bryant
An excellent consultation with Henry and the entire team. My evaluation is 5.
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November 2023 by Helmut Winffel
Fast and professional service always. They made everything easy to do.
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November 2023 by Natalia Winffel
Fantastic service!!! You will be my bank forever :)
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November 2023 by Elizabeth Bermudez
Great customer service! Thank you to the manager who is always so helpful and really is amazing!
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November 2023 by Trelissa Ruffin
This is best branch with great staff!!!
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November 2023 by Nicole Smith
NEVER come to this location.. the teller Fowia and the branch manager are CLEARLY trained to be rude and dismissive. If I could give them a rating of 0 would.I wouldn’t recommend this branch if I was paid too!
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June 2023 by Raku0ane Malefu
I wanted to open an account and the guy by the name Henry he was so helpful and amazing and I can recommend him to any family members thank you Henry
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June 2023 by Tierra Willard
The Branch Manager Lydia is the epitome of what you want in customer service. She was sympathetic to my clients needs, followed up with her daily, went above & beyond to get results. Lydia’s positive attitude & attention to detail made an unfortunate fraud case that turned my clients world upside down, bearable & gave my clients direction to get results & at the end of it all a happy solution. Lydia has changed my perception of Bank of Americas customer service & I hope she achieves the success that she deserves. Thank you Lydia.
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June 2023 by Gonzo Vm
Today I was helped by Henry. He was extremely professional and also very clear to answer all the questions I had. He went all the extra mile to guide me in the process of making the best decisions. Whenever I need help about my banking with Bank of America, no doubt I will try to look for his very insightful comments and guidance.
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June 2023 by Jaime Herbal
Very grateful for the kindness, patience and professionalism when opening my business account. They made me feel very important and once again thanks Lydia and Yousuf. Highly recommended
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May 2023 by Aliyah B
Suspicious activity, not helpful. Time wasted, money Delayed. There was nothing wrong with my check and they kept my check. I am waiting for a new one.
