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August 2023 by Chris Ocon
Great service! The attendant working there was very friendly and super helpful with getting us our car reservation of vans in such short notice!
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January 2023 by Patricia Cory
The service attendant went out to greet us and complete the check in process. Respectful and friendly
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November 2022 by Tom Kam
Pros: ????Friendly staff ????Friendly service ????In Bethesda????Wheelchair accessible ♿Wheelchair parking ???? ♿Cons:Sometimes they are short on cars.I have a business account here, we service hospitals in the area, so we need cars to transfer things. This office of avis on Bethesda has been awesome, they always try to be helpful anyway they can, Victor is amazing and very professional yet very friendly and kind at all times. Just ask for Victor and he will take care of you, I highly recommend this branch and avis.If you like the review and/or the photos/videos, please hit "like ????" below to let me know, it is much appreciated ????.
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September 2022 by Katharina Schlichtherle
Great service, fast and super friendly. I was offered a choice of cars and the one I got is in great shape - unlike the car I was given at Logan airport and that I exchanged here.
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May 2022 by Megan Moore
Location is convenient, but for some strange reason they’ll accept bookings with no vehicles ready/available. Go with someone else if you’re on a schedule.
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May 2022 by Andy Barr
They were patient and helpful when their computer system had an issue. They helped me get on my way quickly. Thank you Victor!
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June 2021 by David Aggies
Ali was great!
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May 2021 by Matthew Renetzky
Small rental counter hidden in the basement of the hotel. Superior service with COVID precautions in place.
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June 2020 by ifred2000
Avoid this location. Showed up to pickup my booked car to be told they don’t have cars, I wasn’t alone, they accepted 15 reservations, no cars. They failed to notify us when they found out and didn’t even say sorry let alone offering any help.
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June 2020 by Ali Gokce
Inside Marriott Hotel lower level. Very convenient and great customer service. Good selection of cars too.
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June 2019 by Quincy Lopez
It was a headache dealing with the airport location but the representative at this location refused to let that be the standard. He went above and beyond to make the situation right so much so that when I came to him for an important situation (Wounded Warrior going in for surgery at Walter Reed), he stepped up big time. Mertz refused to allow me to stress about a rental while I was down. Knowing that I was in a wheelchair, he made sure that I had a vehicle that would make life easier. When I needed the vehicle for another week, all it took was a simple phone call and he made it happen. On top of that, knowing that I was not from the area, he gave me the need to know about where to eat and shop and made sure that if I needed any thing else, that he would be available to answer those questions that go way above a car rental. I will make sure that my battle buddies visiting the area that Mertz at Avis/Budget is the man to see! Thank you for your time and I hope you have as much as a wonderful experience as I have had (I know Mertz will take care of you)!
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June 2019 by Mehmet Altun
I used to have very bad experiences with other budget locations.(dulles airport)..But especially Mert helped a lot at this location ...So i am happy with their service..
