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June 2023 by Tian Peng
This is related to my online shopping experience. Ann Taylor mailed a coupon which was invalid. Their customer service had me wait for the longest time in any chat and still could not resolve it. The cloths are always overpriced anyway. Thumbs down AT!!
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December 2022 by Elena Fontan
My friend has a important interview that she found out about last second and didn’t have and clothes for it. We had been going from store to store with little luck to a fit that looked nice on her. In the past I have been to Ann Taylor’s with my mom for business clothing so I recommended it to her. We arrived at the store 15 minutes to close and from the start of our experience Amy greeted us was very friendly, welcoming and knowledgeable about the styles available. My friend was able to find the pants that look amazing on her body shape and made her feel confident and ready for her interview and we can’t thank Amy enough her help and patience since we ended being in the store past closing time. Excellent location friendly staff will be returning. Huge kudos to Amy!!
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December 2022 by Ban Damlouji
sizes 12/14/16 is rarely found here
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August 2022 by Merrill Calotta Elliott
I usually wouldn’t write a review for a chain retail store but I honestly could not have had a more pleasant experience at this Ann Taylor yesterday. Sarah and Linda were the kindest, most attentive associates. They made themselves available to help and offered great suggestions. I watched Linda help a teenager choose a pantsuit for homecoming, and offer well-received sizing advice. Both Sarah and Linda made the shopping experience during this crazy time in our society so wonderful.
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June 2022 by pretty april girl
Okay so this is ridiculous. This is the second time that I have visited this store and the same woman assisted me at the counter. The first time she offered me the option of an email or print receipt and I asked for an email receipt She just gave me a blank look as if she didn't understand what I asked for. she then stated that she had already completed the purchase and could not send the receipt by email. It was clear to me that although she gave me the option she had no idea what she was offering Today I visited that store and tried to purchase a dress which was on sale at 50 percent off The dress was 139.00 I told her that it was 50 percent off..Same lady same blank look. She then repeated that it was what the computer said..I suggested that we walk over to look at the sign which clearly stated 50 percent off, She then came back to the register took out a calculator and proceeded to take I kid you not well over 15 min to try and figure out what was 50 percent of 139.00, It was clear that she really had no idea how to determine the price. By that time I had it . Ann Taylor please do better That was ridiculous either hire people with sufficient skills to communicate appropriately with customers and be able to divide by two or just close down Good grief
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June 2022 by Pamela H.
Sigh The service is horrible. To whoever is managing this store, do you not know who your customers are? You cater to a select demographic yet you have people in that store who are barely literate. They don't know how to properly greet customers and when they do the social skills are virtually non existent One of them couldn't figure out what 50 percent of 139.00 is even while using a calculator!!! One of them improperly installed a clothing rack and it fell down shortly afterwards and she said to me oh that wasn't you..Not are you all right no apologies...and no mam it wasn't me it was your carelessness. The only decent customer service staff member is a petit Asian American woman thank goodness for her Jeez. I can't shop there
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January 2022 by G Dalmeida
Silver Diner - BWI airport. Early morning breakfast before my flight. Surprisingly large restaurant for an airport, was seated quickly, with plenty of space at the counter.The food was as expected. Hot, and tasty. Coffee was far too bitter even with 6 creams. And the main reason I am giving only a 2-star is bc I had to ask for a spoon to stir my coffee, silverware to eat with and when I asked for silverware, after my food arrived… the waitress came back with plastic to go Utensils. I had to specifically request for regular flatware. Overall it serves its purpose.
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October 2021 by Merrill Calotta
I usually wouldn’t write a review for a chain retail store but I honestly could not have had a more pleasant experience at this Ann Taylor yesterday. Sarah and Linda were the kindest, most attentive associates. They made themselves available to help and offered great suggestions. I watched Linda help a teenager choose a pantsuit for homecoming, and offer well-received sizing advice. Both Sarah and Linda made the shopping experience during this crazy time in our society so wonderful.
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July 2021 by Melvin Webb III
Three young ladies ( sort of the circus type genre, to be politically correct I will not call out the ethnic group) swooped in there and shoplifted in about to 35 seconds! One of the cashiers saw them and when the buzzer went off she tried to get them to come back in but the other cashier apparently did not want to make a big deal about it or draw negative attention, they must not have security in there.
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September 2020 by Margo C.
I really like this Ann Taylor, specifically because it has an awesome clerk named Maggie...when I stopped in several months ago she helped me correctly choose the right size and style of cropped pants. I went in again later and she again helped me quickly find exactly the style and color of pants I was searching for...In general, I highly recommend Ann Taylor for women's business-casual structured-style clothing (and especially their work pants....they have a pretty impressive collection!). But many of their stores are difficult to shop in because of varying levels of service. I recommend and go to this store because of how helpful Maggie is (and because they sometimes also have pretty amazing sales...and always great quality clothes...).
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February 2020 by Darrell Russ
Great styles
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December 2019 by James Lloyd
Wife shopping and I just there to carry what she purchased. She seems very happy with the store.
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November 2019 by Chloe Her
I absolutely love all of the staffs here at ann taylor montgomery mall. Their customer service is impeccable, not to mention they will make an effort to get to know you and will even remember your name (as they did for me). If you don't see your size, staffs here WILL get your size for you and constantly pay attention to you until the minute you walk out to ensure you are finding everything ok. Hats off to Surafel and other staffs for your warm and phenomenal service!
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October 2019 by Rosa Lasso
(Translated by Google) I loved it but I didn't buy anything, it was expensive, although everything was very nice.
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September 2019 by Leslie Kim
The assistant manager Surafel was super kind and helpful. I always fund what I expected to find here!.