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March 2024 by CES Service department
Nice staff helpful
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February 2024 by Michael McGovern
Well stocked and staff was helpful.
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February 2024 by Jorge Garcia Almanzar
Love the pets!
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January 2024 by Danielle Rauenzahn
Live closer to salisbury but go to this one for the selection and the staff.
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December 2023 by Erin Harrison
This Petsmart is fantastic. They always have what we need and the staff, grooming and retail are always top notch. Have not had a bad experience in this store ever! Kudos to a great establishment. Our Smudge always comes out of here happy.
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December 2023 by CHERIE BRADY
Everything in stock. Employees are friendly but prices are high
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December 2023 by Bernadette
Today, they had a nice selection of Christmas items for our pals.
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December 2023 by Buddy Pride
Great place to go for grooming.
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November 2023 by Renae Pomycala
Always great!
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November 2023 by Virginia Knauff
Love Timmue at Berlin Petsmart
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October 2023 by Denice Neil
The staff was very friendly very knowledgeable.
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September 2023 by David Grover
Friendly staff and well cared for animals.
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August 2023 by Danielle Viscomi
I usually every Sunday order crickets and pick them up with no problem. A guy at the store that I believed to be one of the managers there rudely asks me for my ID for just ordering cricket online that were already payed for. I never have had this problem only when he is there this happens. The other woman manager and employees never give me problems it’s only him. They know me by now I come there EVERY Sunday to order online, pay for them and pick them up. I can see If im am buying alcohol or cannabis but I am not I am buying just crickets. I should not have to be carded for that EVERY SINGLE TIME and he is there. They don’t card you anywhere else where you order and pick up stuff like at Walmart it should still be like that in all stores. he is there I have to deal with that and that I should not have too. I contacted the people about this but they are not willing to bend for people that go there ALL the time and especially for people with hidden disabilities. For now Unfortunately I have to go here for crickets since they’re the only place I know that is cheapest and have the right size. Now I have to go every time on edge feeling uncomfortable and frustrated because they know me and Still ask for my ID.I go there ALL the time every Sunday that something will happen. I’m going to try and look for another place because this is ridiculous!
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August 2023 by TJ Coulbourne
The management at the PetSmart in Berlin have no idea what they are doing and it doesn't make any sense and it's ridiculous that you have to show a ID there to get crickets for your pet lizards.I contacted corporate andits not part of their PetSmart company policy??So how does that make any sense at all??
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August 2023 by Pink Milk
Took my pup for grooming today the grooming team was so kind and attentive and overall patient with my pup. Will be coming here from now on have gone to Salisbury before where they’ve turned us down twice bc his hair was not short enough to groom? Recommend this location!
