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August 2023 by Catherine C. Hatfield
I had no choice to put a star so I can write a review. I should of read the reviews first before contacting this company. This company is way over price. I have a vanity mirror makeup table and what they are asking is outrageous. They even told me that they apologize that there pricing does not meet my budgetary needs. How do they know what I can or cannot afford? I am a criminal lawyer from florida and I never have spoken to any of my new clients in that manner or any of my clients. I don't recommend Go Glass and I will take it up with the BBB. Very rude and unprofessional!
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August 2023 by Teri OShea
Still in process of installation but great customer service! From order to installation. Amanda and John are the best!
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August 2023 by Eric Doitz
Very good service. Very pleased with the work they did on replacing my windshield
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April 2023 by Cynthia Roman
They did a great job replacing a couple of house windows.
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March 2023 by Jes Swan
Called this company two weeks ago to assess the windows at my BIL’s house. Never heard back. Called again today, no record of it and the woman I spoke to sounded like an irritated version of Janice from Friends. Had to end the call before I reached through the phone. Going to contact a competitor and give them our business because I don’t think “Janice” truly cared.
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November 2022 by Andrew Hade
This is by far the worst glass company on the Eastern Shore for auto glass repair. Their tech installed my rear van window incorrectly. I noticed it was installed wrong after it started leaking; the seal was not fitted right and the screw holding the window FELL OUT. It was also the wrong style window. I called the office to give them a chance to rectify the error. They essentially acted like it was my problem and had zero sense of urgency to get the problem fixed for me timely; they pushed it out a week despite knowing it was leaking due to their error. I compromised and asked to have the window wrapped. Even this request was met with a sort of apathy; “Let me see if we have any availability” is how the secretary addressed my request. There are plenty of other choices for glass repair. Do yourself a favor and pick somewhere else.
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October 2022 by Dawn Nash
Jeremiah and his team in Berlin are professional,polite and honest. The contractor that did my bathroom was HO Miller a hacker out of Bishopville MD. Hung my knee wall crooked for shower and Go Glass had to comeback several times because the wall had to be replaced to install frameless shower. Jeremiah and Go Glass remained loyal and accountable to insure my shower was hung correctly. I highly recommend them.
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August 2022 by VG Krauss
Would put zero stars if possible. Dealing with this company was frustrating to say the very least. Unprofessional, with lousy customer service! We ordered glass for our front door on July 5th from Amanda and prepaid almost $400. They took the template and said approx. 2 weeks wait time. When we heard nothing from them, I called on July 20th and Amanda promised to return my call with a status update, but she never did. I called again on July 26th with no return response & on the 27th I s/w Ashley the office mgr? who also promised an update the next day ... but she did not return the call either. She provided no better customer service than the girl up front. So, today ... August 2nd, I called again and Amanda says she mis-quoted us and it would now be over $900! And they haven't even begun the job!! They screwed us out of almost 30 days of time, held our $ for a month and didn't have the professional courtesy to call and tell us - I had to call them 4 different times!! We requested a refund today (haven't received it yet) and we'll move on to other avenues ... but wow, what a horrible way to do business.
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March 2022 by Rick
I would not recommend this business. I met with a representative in Sept. 2021 to get a quote for a window replacement in my condo. After not hearing from the company rep. for two weeks, I called the office and the receptionist said she would have him call me. He never called. I called the office several more times in Oct. & Nov. 2021, received the same response from the receptionist, and again, he never called. I called the office one final time in Feb. 2022, and again the receptionist said she would have the representative call me back, and he never called. I've given up on Go Glass and will take my business elsewhere. Very poor way to run a business.
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February 2022 by Lisa M.
This company was recommended by the maintenance person at my condo. I have a sliding glass door that is old and go glass said they could replace the glass and rollers so I would not have to install a new sliding glass door. After 5 months of incorrect measurements, wrong ordered parts and multiple trips, they cannot do the work after all. They reimbursed my deposit but broke my storm shutters so now that cost falls to me since they won't reimburse me for the damage I watched them do. Had they told me the shutters had to be removed, I would have had a reputable company do it. It has been a real nightmare and I have had my place in OC since '98. In all that time, I have never had an experience like go glass. I do not recommend this company.
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January 2022 by premiumblend100
Great service, great techs . Fast and friendly as promised!!!
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August 2021 by Pegi Johnson
Had 15 house windows replaced yesterday. We are thrilled with the results. Work was completed in a timely manner and the installers were courteous, competent and cleaned up beautifully after themselves. I would highly recommend GoGlass.Service: Window installation
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July 2021 by Roderick Platt
Did a great job in my emergency.
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July 2021 by Barbara Lee Lollar
Girls at the store in Rehoboth were very nice & did their best. No one returns your call.After many messages,sold us wrong insert. Returned item ...still waiting for credit on account,week later?
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June 2021 by Betsy Barb
Stopped by their shop for an estimate. Had a chip in my windshield. I went in and explained my situation and said that I wanted an estimate. No one ever went out to see my windshield. I was given a business card and told to ask for some who would “deal with it”. The two ladies at the front desk were unhelpful, unknowledgeable, and not very pleasant. They did not seem to want to help me. I understand everyone has bad days, but this experience was unacceptable. Their slogan is “Everything glass. Friendly and fast” In my experience, only one of those things was true— fast. Immediately went back out to my car where I set up an appointment with Safelite in Salisbury for the very next day and was given a quote on the phone. Unfortunately, I would not recommend this business.
