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November 2023 by Jackie Todd
Oil change & tire rotation was great. I scheduled the appointment on line and added to adjust headlights in the comment section. At the completion of service we asked if headlights had been adjusted and were told “was not written down to be done.” So no they didn't do it. No offer to do it so we went to another place 5 minutes away and they did it for no charge. Only to a took a few minutes for the mechanic to adjust the headlights. Slightly disappointed IG Burton did’nt offer to fix while we were there.
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November 2023 by Gerard Atchison
A one hour visit took over 5 hours. They said it would take one hour to get an out of stock part. It took much longer. At the end of the day the service rep said the car would be ready in 20 minutes. It took another hour before I could drive off the lot. I'll find car service elsewhere, where it also includes good customer service.
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November 2023 by Pete Shank
Anything worth doing is worth doing right and that's what happened to me while going through the steps of purchasing a new vehicle. Mike in sales worked with the Gen Mgr. Tom to offer me the best deal possible which was exactly in my price range. To conclude the deal I was whiske away to Jackie in the finance dept who was waiting on me and we concluded our business in record time. Everything said and done Mike then went over all the functions of the vehicle with me. Everyone showed the professional manners which made buying a new vehicle a pleasure. Congratulations to all on a job well done. R C Shank
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November 2023 by Steve Cox
The team here was great! Low pressure, very helpful through the whole process. Wasn't looking to buy quite yet but they worked with us and made us an offer we couldn't walk away from last weekend.
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October 2023 by William mann Mann
Easy to secure service appointment. Friendly staff willing to educate customers on capabilities of new "hi-tech" facility. Beautiful, comfortable customer waiting area. Service was completed in a timely manner. Will definitely return!!!!!
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October 2023 by Thomas Scott
Had a 2:00 appointment for service for my BMW. I was greeted immediately upon my arrival. The required service was completed in no more than one hour and I was back on the road. I was well-satisfied with the work, the price and the staff.
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September 2023 by Frank Sica
$1012.94 appears to me to be incredibly expensive to replace a wheel bearing, sway bar and links!!!!!!Also what shop supplies and miscellaneous cost 44.99 and 44 99.Why are the not Described?I selected your dealership because I thought you would be more fair and transparent than a local repair shop. Obviously I was wrong.
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September 2023 by Otto Schlicht
I originally purchased my vehicle here and always brought in for service with no issues till now. I had made an appointment for morning (dropped off at 0745 for a 0815 appt for maintenance service). When I dropped it off, I was asked when do I need and I said ASAP as I had a morning appointment. Asked if 12pm ok and I said yes. At 12:19pm I called to check on vehicle and informed they would not start working on it until 1pm and they were backed up. Then I get a call at 1:42pm with additional maintenance recommendations based on mileage only (thinking this could have been passed originally). Vehicle was not done till 2:39pm and had to wait till 4:30pm for a dealer ride to get my vehicle as my spouse had to work by then. It was great to have a ride back and driver was excellent but the overall communication and scheduling of services seems to have declined. For a simple maintenance appointment that was made ahead of time, the amount of rearranging needed during my day was ridiculous.
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September 2023 by Kevin D.
First time customer and was treated like a repeat customer. Jude in sales and Jackie in financing both are great. I toured the showroom, parts department , service department and waiting area for service, very clean. I would recommend i.g. Burton Chevrolet in Berlin Maryland.
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September 2023 by Greg Fentress
Jessica, Brandon, Jackie, and Mark were all amazing and this positive experience is worth sharing with others. I built my jeep in their office and got it just the way I wanted it. I recommend this great team to anyone shopping for a vehicle. Love my Jeep. Thanks so much.
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September 2023 by Danny Shin
Left my vehicle on Aug.27. 2023 Sunday around 5:30pm (while they closed, left the key in the drop box) as they advised me to do so, for Monday morning appointment for recall service and oil change & tire rotation. When I came back on Tuesday to pick up, I found a part of front driver side doorknob is broken and detached from the main part. They said it was already loose and eventually fell off when an employee tried to open the door. This part is like a cover for keyhole and my vehicle is keyless entry system, so it is never touched or used at all. And it wasn't loose or didn't have any problem. Now the keyless entry system from driver side is malfunction. Instead of explaining what happened, they called me and “recommended” for fixing it and the part was $100 which I declined.For those who may want to use this dealer service, make visual records of your vehicle, and make sure every service you are paying for got done correctly at the spot. Last year they didn’t perform tire rotation which was included with oil change and I had to ask them to do it after I found out it wasn’t done. I am really tired of their UNPROFESSIONAL business practices.
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August 2023 by William Alberti
My experience at IG Burton Chevy was excellent. Had an issue with my truck while traveling away from home. They were able to diagnose, get the part and had me back on the road quickly. Great customer service. Thank you.
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August 2023 by carlos Nava
When we arrived on Saturday, we were wondering around the parking lot for about 20 minutes before someone recognized that we were looking at new cars. We were about to leave. However, once Suzanne saw us, she came out right away, introduced herself and offered to help in any way she could.The overall experience was good. The staff was friendly and knowledgeable. Some miscommunications along the way, like we stopped by on Sunday, because we thought you were open, but you had already gone for the day.The thing we appreciated. The most was we felt we got a fair deal and the staff did not try to pressure us into buying something we did not want.Overall, we will definitely recommend Burton to our friends.
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August 2023 by Lee Williams
I was a walk-in without an appointment. I was warmly greeted by Nicole one of the service providers. She assured me that they could help with a mechanical problem with my Tahoe. I was directed to the waiting area. As other employees walked by was asked if y needed anything. Nicole kept me updated and advised and within 90 minutes I was on my way with the problem fixed. And by the way they had the cleanest restroom I gave ever been in. What a great dealership and staff. I highly recommend them .
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July 2023 by Terry Lambertson
I had an amazing experience with Bryant Sterling today. I am so excited about my new car and can't wait to pick it up! Bryant made everything quick and easy!
