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June 2024 by marcus sweeney
Avoid this place like the plague. Nothing changed about it for years, still the same grumpy employees who don’t want to do anything. I despise this location so much it makes me sick. I hope all the employees and managers get replaced here. Save yourself the time you’ll waste inside and drive the extra 10 minutes to silver spring location.
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April 2024 by JaJin Ra
The management needs to pay attention to the workers manner especially to whom working in the backyard.Every time I go there picking up the pipe the guy doesn’t seem happy to work and always I have to wait more than 15-20min and saw he played his cell phone in the equipment. I been working with ferguson last 20years and this location is the worst spot that wasted my time in many times.
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March 2024 by LaTonja Estelle
I have been to most of the Ferguson's but none as busy as this one and yet... the staff were PATIENT/FRIENDLY (they know their customers -kyc on 10!) and especially knowledgeable... I went initally to the wrong location (Fire Suppression) friendly staff said know worries just go up- out - to the right - and their was huge warehouse...for every "wrong" place I went or stood in line - they didn't make me "feel bad" - it was like ok.."rookie" lol..in the end I showed service cashier (I wish I had his name kinda of a large guy who may go to different locations because the customers were super excited to see him back) so I showed him my reference number - and then I asked a question and showed him a picture and the wealth of knowledge came out and HE GOT ME STRAIGHT...I had totally ordered wrong stuff from manufacturer and he went to the same site and found EXACTLY what I needed, recommend a part just in case and said if it doesnt work just bring back! NP... I wish this was my local Ferguson's but I live in DC so unfortunately not close...but if you want knowledge and good service Iam sure they want to keep this place a secret...lol but try and stop in!
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January 2024 by Oscar Ambrosy
This place has bad and terrible customer service. They are supposed to be there to help the customer. You have to be asking them and they act like they don't listen to you. They pay more attention to their cell phone than to work. They should be more professional!!
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November 2023 by George
Always on time
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November 2023 by Charles Reemsnyder
I really like Ferguson's and have been doing business with them multiple years for over 35 years. Unfortunately, this particular location like many other businesses you visit these days, the customer service is very laxidasic.
The employees don't appreciate the patrons who come into their business. They were indifferent to the fact that the patron of the one that keeps them in their job/ career. I was greeted with typical end common place attitude they do the patron should be privileged to be in their presence and be served by the sales counter personnel.
We placed a water heater on will call several days prior to picking it up. Will call is supposed to be fast and efficient to all the customer come in and pick up your order leaving since it's been paid for in advance. However, my experience is that I had to wait over 45 minutes to receive my order. This is totally unacceptable. There is only about four other men waiting to pick up their small or individual orders as well. There is no reason whatsoever that I had to wait over 45 minutes to receive my order that was sitting on the loading dock, which I could see clearly from the will call counter. Neither myself nor the other clients forever thang by the counter first meal for their business. There are other choices in which I can spend my money, but I chose to spend it with Ferguson's.
But, unfortunately I think the days are long gone when the employee when the sales person behind the counter would genuinely greet you and then thank you for your business afterwards.
I'll still use Ferguson's since they have fair market value prices as a plumbing supply house. That is despite the slowest will call service I've ever experienced and laxidasical attitude by the employees.
Be safe out there people ☺️.
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November 2023 by Jim Bryant
Great service
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August 2023 by Mike Cavalieri
Main hub usually has what you need
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May 2023 by Andrew Johnathon Brandon Earls Mccoy
Have had a really good delivery experience here today. Met some really nice people at the check in. #Realdealdelivery?. Checked in at door 13. Had a 0800 am appointment and got a door right away. A really wise man named Tim greeted me with a warm smile and greet this morming. Very nice individual. Got backed in a getting unloaded. Thank you Tim, Ferguson , looking forward to many more safe deliveries with your business. Thank you.
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March 2023 by Carlos Antonio
I really like Ferguson's and have been doing business with them multiple years for over 35 years. Unfortunately, this particular location like many other businesses you visit these days, the customer service is very laxidasic.The employees don't appreciate the patrons who come into their business. They were indifferent to the fact that the patron of the one that keeps them in their job/ career. I was greeted with typical end common place attitude they do the patron should be privileged to be in their presence and be served by the sales counter personnel.We placed a water heater on will call several days prior to picking it up. Will call is supposed to be fast and efficient to all the customer come in and pick up your order leaving since it's been paid for in advance. However, my experience is that I had to wait over 45 minutes to receive my order. This is totally unacceptable. There is only about four other men waiting to pick up their small or individual orders as well. There is no reason whatsoever that I had to wait over 45 minutes to receive my order that was sitting on the loading dock, which I could see clearly from the will call counter. Neither myself nor the other clients forever thang by the counter first meal for their business. There are other choices in which I can spend my money, but I chose to spend it with Ferguson's.But, unfortunately I think the days are long gone when the employee when the sales person behind the counter would genuinely greet you and then thank you for your business afterwards.I'll still use Ferguson's since they have fair market value prices as a plumbing supply house. That is despite the slowest will call service I've ever experienced and laxidasical attitude by the employees.Be safe out there people ☺️.
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November 2022 by Francisco Gonzalez
Great service!
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November 2022 by George Freedom
Almost every time I go to ferguson, the employees treat you like you inconvenienced their whole day by trying to get a job done. The hours are short for a trade that requires around the clock responses, and often times they are missing what you need and you end up having to go somewhere else anyway
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November 2022 by Richard Riley
Awesome customer service ?
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August 2022 by John Tindale
Ferguson is the premiere plumbing supplier in our area. Sales to trades professionals- but they'll probably help out an occasional "harry homeowner" if they aren't too obnoxious.
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May 2022 by Vanessa van der Have
Called needing help finding cartridges for an unidentified faucet. Joseph Barnes answered and went above and beyond to help. I was able to email him a photo of the cartridges and faucet, initially telling him the wrong manufacturer. He called a couple different manufacturers to properly identify the brand and parts, figured out what faucet we have, and found what I needed in their store. The parts cost about $16 in total and he treated me as though I was buying $1,000 worth of items. EXCEPTIONAL customer service. They have a new, loyal customer now because of that great experience! :)
