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February 2024 by Adam
A little disappointed. I went to college park collision center, which is a 2 minute drive from enterpise. I called enterprise prior to dropping my car off to get fixed and they told me they could get me from the collision center; however, they ended up telling me later in the day AFTER I was ready to get picked up they couldn’t get me. Literally 2 minutes away. Shortly after getting to enterprise, I heard an employee say it’s been “unusually slow today”. If it’s so slow, you can’t give me a ride? They also drove another woman to her collision center that was 10 minutes away!!! Wonderful customer service….
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February 2024 by Christine Ecker
The manager did a great job and helped me to pick out the option for the car rentals by 2/15 while there was no other staff to help out. The car was clean and effective for my trip plans. He make my day and prices is reasonable.
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February 2024 by Oluchi Okidegbe Taylor
Great customer service ?
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December 2023 by Tatiana Duarte-Hernandez
If you need a clean rental car come here ! The whole crew was able to help me out! Andre made the process very smooth and had my car ready. Anthony made sure I had a ride to enterprise ,S/O to Mr.James for making my rental super clean and sanitized for my comfort.
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December 2023 by Cody Henry
I wish i could give 0 starts.. I had a reservation through my insurance booked 3 weeks in advanced and it still took over 4 hours for me to get into a rental vehicle… the only helpful worker was Mikayla at the front desk. Even managers ignored customers who walked in for help.
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December 2023 by Lelia Moors
Great staff, efficient, accurate and thank you for the smiles
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October 2023 by Esther Ko
The staff was very friendly, they put in much effort to match my rental car needs. In this area this location has the best customer service, my rental car experience was great and I am satisfied.
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October 2023 by Whitney
Made a Same day online reservation for a car. Arrived at the location and was told they do not have any cars available. When I asked why I was allowed to make a reservation. They said they accept all reservations even when they don’t have cars available. Then a customer will be notified if they don’t actually have the car. Which makes zero sense. Why continue to accept reservations when you know you don’t have any cars available. Complete waste of a customers time. They did call one other location to check availability ( after I requested they call). Poor experience. And it’s 2023 there is no reason why your reservation system should not be linked to the actual inventory at the location.
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September 2023 by Roger Paradis
the staff were very nice and accommodating. they had a car ready for me when I got there. It was clean and in good condition. I will rent from them again.
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August 2023 by Mia Allen
This review serves to advise those who played an integral role in providing outstanding customer service concerning my rental experience.I would like to thank all involved in making my arrangements/reservations easy, affordable, and economical. The vehicle I rented was appealing, secure/safe and made for a very effortless drive.Thanks again, for solidifying my choice to go with Enterprise. I look forward to doing business with you in the future!
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July 2023 by Duane Thomas
I rented a full size car. But they did not have a car for me. I was told I would have to wait a couple hours. I had to explain to them that I was scheduled to leave that morning. They ended up giving me a midsized SUV about an hour later. They shouldn't be able to accept rentals for cars they don't have. It frustrating to hear they have a car when you reserved one the day before.
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July 2023 by Barbara Beale
I had an amazing experience renting a car from enterprise on Rt 1in Beltsville.The associate Andre Brown was very professional and pleasant to work with. My car was ready and on time for pickup and when I returned, there was no problems. The porter James was a great assistant and very professional also. I recommend this rental company.
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July 2023 by marleda miller
Cathi is amazing!! She over exceed her customer service expectations and is a true representative for enterprise. Thank you for everything you do and explaining everything step by step
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July 2023 by Evangelos Kostaris
Very pleased with my service here. 2 days before the rental date, they called to confirm the reservation. Day of, the car was ready in the morning. It was a newer Kia Soul and it has Android auto, which i greatly appreciated as my dad was renting and hasn't been in the area in a while, so that helped him get around. We did the after hours return. Dropped it off and put the keys in the drop off box. Next day i got a call that they received and everything was good. This is not my first time renting from here and it won't be my last.
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May 2023 by Karen Baith
The staff was extremely nice at Enterprise Beltsville. However, we reserved a mid-sized SUV well in advance to pick up our college students possessions on a long 600 m road trip. Andre assured me the Kia Sportage was a miid-sized SUV when I picked it up (which it is not) and also it did not have a blindspot monitor.So we went on a long 10+ hour drive with a packed car to the gills and no BSM. It was a good car - just not the car we had ordered well in advance and not good for our situation.
