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March 2024 by Kristen French (Sublimation Sensation's)
This is my favorite UPS store. Mrs. Emily is fantastic and always a pleasure to see and talk too. She's such a wonderful person, always smiling and happy to see her customers. I love that every time I go in there I get pens as my souvenir lol! I'm obsessed with writing tools and I like how these pens write. Mrs. Emily has helped me in other situations as well. I was in a bind one day and thankfully bc of her I was able to take care of and do what I needed too. I've never had any issues at this location that couldn't be fixed. I had a missing package one time and they did not hesitate or miss a beat to finding it and returning it back to Amazon for me. Hands down to this small business!!! Always clean inside store, friendly, polite!
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March 2024 by Regina Hash
Had to return 3 packages via UPS. The people at this store were friendly and very helpful! I highly recommend this store.
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February 2024 by Inara Starr
I hate being the person who stops by right before close, it’s inconvenient and I feel rude. The people working let me in and then let me know that they’re locking the store but we can still leave ??
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February 2024 by Jayr Morales
The lady with a pair of eyeglasses today was nice and accommodated me on my last-minute notary despite of busy closing day. She is an asset to this branch.
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January 2024 by Kingdom
I went into this establishment to return five packages. My hands were full as I waited approximately five to seven minutes as the only cashier assisted the Caucasian man in front of me. As the young lady assisted that man. The owner Kathy was moving boxes. She made contact with me but never spoke. She then yelled out Self Check Out is open in a very nasty tone! Once I proceeded to self check out, she then went to a register and assisted another Caucasian person that was behind me. I can’t help but to feel slighted by her actions! This screams racist! Lady, you literally saw me struggling with everything and refused to assist me. I will be reaching out to corporate as well. This lady attitude is horrible! I will never use this location again!
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January 2024 by Dottie B
The people are the best!!! The young man who helped me today was the greatest (just wished I had gotten his name!)
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January 2024 by Laur
The young lady who helped me this evening was very thorough, kind, and patient with me.
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December 2023 by Shawn Haase
prompt service by professional friendly staff
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December 2023 by Rakesh Patel
The Kathy lady needs to be removed ASAP. She is quick to say how something cant be done rather than working with the customer to resolve the problem and the attitude is the worse part. I went there to Attest some documents and she is asking me for power of attorney?? Your job is not to police the process, its simply to verify that the copies are coming from original document....that is it!! I had no issues getting my doc attested at another UPS. You will not see me there again.
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December 2023 by Vicki Minderlein
I have been a customer here for many years because I trust UPS with my shipping and other needs. Kathy, the manager, greets me by name and is so knowledgeable on every service and is so efficient. Kathy is super!
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December 2023 by Mary Knapp
Easy access & parking. Friendly, helpful, efficient staff. Great resource for shipping and Amazon returns.
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October 2023 by Hayley Western
I had some questions about printing before completing a bulk order. Marley helped me make sure the orientations were correct on the pages and that everything was to my liking before getting the bulk order completed in a short time.
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September 2023 by John Kelly
Because of my personal boycott of the Shrewsbury UPS for rudeness, I decided to come to this location. The young man was personable and friendly and everything went well. 5 stars! Thanks
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March 2023 by guillermo galvan
Great customer service, the employees are nice, always helpful. I recommend this place.
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March 2023 by Lucille Brennan
We always use this UPS store in Bel Air MD. The owner is great as well as all of the staff here. I just dropped something off to be shipped, Brenna assisted me and was so helpful and considerate. We are so glad they are in our community!
