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February 2024 by Glenn Layne
Prices are to high and charge 10 to make a payment want you to have a automatic withdrawal from your card [I am not giving my info to anyone and sometimes double charge your account] they suck
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November 2023 by Steve Allcock
Friendly staff - I don’t go there often but even I do they always resolve my issues
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October 2023 by Georgette Shirk Diep
Danni at this store was fantastic! This rep needs a raise or recognition. Our device was set up and the screen protector set up beautifully!!!
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August 2023 by Pamela Hodgkins
Bought 2 new phones. Service was excellent. Phone plans good ! Very happy !!
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August 2023 by Jimcrowe3376 Crowe
Daniel was top notch and helped with everything ? possible
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July 2023 by elizabeth saenz
I would give zero stars if allowed. The representative, Tony, at Bel Air Festival location was incredibly rude and on top of his poor attitude he kept walking around the shop throwing his keys around in his hand. I assume that somehow that makes him feel important? He is definitely not someone that I would want to represent my business. T-Mobile I think you have some cleaning up to do in your staff department. If it was entirely up to me I would totally do away with our T-Mobile services but my husband seems to think the poor quality service is good enough. I would like to say that the Aberdeen locations are both excellent. Their representatives are wonderful and I’ve had great experiences. If they had had the iPhone 14 pro max 256 in stock I would have gone to one of those locations. Festival did have it in stock and I still left without a new phone on my birthday. I will NEVER return to Festival… ended up ordering online.
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July 2023 by Google user
I would give zero stars if allowed. The representative, Tony, at Bel Air Festival location was incredibly rude and on top of his poor attitude he kept walking around the shop throwing his keys around in his hand. I assume that somehow that makes him feel important? He is definitely not someone that I would want to represent my business. T-Mobile I think you have some cleaning up to do in your staff department. If it was entirely up to me I would totally do away with our T-Mobile services but my husband seems to think the poor quality service is good enough. I would like to say that the Aberdeen locations are both excellent. Their representatives are wonderful and I’ve had great experiences. If they had had the iPhone 14 pro max 256 in stock I would have gone to one of those locations. Festival did have it in stock and I still left without a new phone on my birthday. I will NEVER return to Festival… ended up ordering online.
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July 2023 by B A
Staff isn't knowledgeable. Had a sim card changed, they didn't bother to update the IMEI and Sim Id number so my phone didn't work.
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July 2023 by Joseph Engle
Best customer service in all cell phone stores , you gotta have patience and they will do their best to help you. Shout out to Alston.
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May 2023 by Jaison Grassel
Charlie P was friendly and knowledgeable. He solved my issue quickly and efficiently. I would definitely recommend going to see him.
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November 2022 by Kay B
Dannii is AMAZINGGGGGGG! I was having trouble with my apps since my phone updated and he knew what to do right away. He was patient (we tried more than one fix) and gave me the run down of what to expect. His directions were clear and he was super personable. I am always weary about customer service, you really never know what you'll get...it can feel real salesy sometimes but he gives off a great energy and was definitely bright light for me.
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September 2022 by Marie E
Okay where do I start…Dannii, THANK YOU! you are awesome, thank you for all of your help with setting up my new phone and getting literally everything transferred for me. It was seriously the smoothest process with Dannii. My mom came with me, he made us feel welcomed. Most stores they just want sales but this store in particular, everyone was amazing. Steve, the manager; great guy as well! Thank you again Dannii for all of your help! I really appreciate you!
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September 2022 by Adam Marlow
Recommend avoiding this location. Like several other reviewers, we went in to inquire about a new service. After a long wait and seeing people that came in after us serviced first, we walked out.
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July 2022 by Shan G
Proceed with caution, you never know the service you will get. As Sprint customers it's been kind of a nightmare with the transition to T-Mobile. Generally we try to do things on-line, but sometime do have to go into the store.If you are adding a line there is generally no issue, but you have to make sure they don't add the insurance prior to leaving. It will take you 3 months of frustration to get your money back.However if there is an issue with your account like missing credits, back orders or repair work or any question requiring thought and a willingness to actually help a customer, run away.It's not worth your frustration or time. Do yourself a favor and wait on hold for the 2 hours to talk with a customer service rep. At least you'll be a home and not standing in the store waiting for one of the four "salespeople" to stop talking to each other long enough to not help you.
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June 2022 by jeff wilson
The lady Patty that works here is awesomeShe’s been helping me get new phones , service, add phones, cancelled lines , add lines Does it all with total -satisfaction every time She’s been taking care of my needs here for better than 10-15 years Can’t really tell exact time frame but it’s been long timeAsk for PATTY She’s the best
