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October 2023 by Rob Steele
Came in for an alignment and mount and balance all 4 tires. The worst experience. Aside from the sloppy work (steering wheel crooked after alignment, black smudges on my seats, lost one of my valve stem caps, tires not balanced well, etc.) all 4 of my wheels have various levels of scratches now, from surface scuffs to deep into the aluminum gauges.Management wants nothing to do with making this right. Beware, this place WILL damage your rims if you have them install tires.
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October 2023 by Mr Glock
Blown away every time I come here. Staff and managers are amazing! Always take care of me.
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September 2023 by Cameron Harrison
Love this place, bring all my vehicles here for all work. service, tires, brakes… you name it!!! The guys in the front and back are all great people and very honest! Highly recommend
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September 2023 by Ciara Wiegard
Came here to plug a tire, a simple fix. But the tech who checked my mileage, vin #, etc left my car running for HOURS after getting the info. I only found this out because I came back to grab something out of my car a few hours later to find the car unlocked and on. The following morning when the tire was fixed they informed me I needed a new battery. Go figure, they left the ignition on for hours! They charged the battery once I confronted them about the issue and the battery tested fine. When I got to check out they still tried to charge me for the battery that wasn’t replaced. Due to the lack of attention and simple mistakes I wouldn’t recommend them.
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July 2023 by Bruce Kalaczynski
Great service. Very pleasant to deal with.Did not push to do other services, which most others do
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April 2023 by Isabella F
Cam was incredibly helpful. He checked me in quickly and got my car back in the shop right away. I was in and out in an hour. Very clean and very efficient! They just won my business!
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April 2023 by Scott Hayes
Called NTB near the festival in bel air to see if I could get some pricing on new tires for my 2017 BRZ, they responded right away and were quick and to the point and gave me an answer to everything I asked about. Very helpful crew, great customer service, will be there shortly for the next tire change!
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April 2023 by GHOZT 350
I dealt with Cameron with the glasses a couple weeks ago and it was really nice to talk to someone who knew their stuff and was honest. I will be coming back for sure!
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February 2023 by Lakhdar benboudiaf
Highly recommend place. The front desk assistant named Cameron was helpful and efficient. The prices were reasonable comparing to other stores.NTB TIRE were able to help even though i didn’t have an appointment and they were very professional.
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February 2023 by Nick
Fantastic service and great employees. Treated with respect and was explained the pricing throughly. I’m definitely coming back.
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February 2023 by austin shultz
Everyone was very helpful and they went out of their way to get my car done in a timely yet efficient matter.
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January 2023 by Jenna Harper
I was supposed to have an appointment this morning, but I had to cancel due to some unforseen circumstances. I called to cancel and the guy asked me when i would like to reschedule? I let him know I would do it online, since I didn't know my schedule for next week. He said OK and hung up, he didn't even ask me for my name and obviously does not know how to say bye. I won't be rescheduling my appointment with someone who does not have basic customer service skills or manners.
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December 2022 by Stevey 0911
I called on Monday and spoke to John to see if I could bring my truck to get a tire and an alignment but he told me that they didn't have any openings but he could definitely get me in on Tuesday at 8am for scheduling. John the manager was very professional and kind and easy to talk to to, got my vehicle serviced promptly and was pleased with the service of my vehicle. Will definitely come here again and recommend. They honor military veterans with a 10% discount too...
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September 2022 by Kyle Harbaugh
Needed tires and wheels swapped. Made appointment online. Called a day ahead to make sure all was good. Was asked to drop off wheels the day before which I did. Arrived for my appointment and found out their machine couldn’t handle my wheels. They had my wheels for 24+ hours but no mention that they couldn’t handle dark wheels without scratching them. At least they referred me to No Limit in White Marsh which had no problems.
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September 2022 by Joshua Bateman
Don't bother, they are not interested in providing good service. Only saw 2 guys there. The elderly guy at the counter plays like he doesn't know what he is doing. He tried playing me for a fool twice after being called out the first time. He was to submit my quote electronically for approval. He allowed me to waste my time calling the customer service line when he knew what to do. I asked him was he familiar with the system he was to submit it on and he replied "a lil bit". He called me back up to the counter and insisted on making me an appt in NTB's system only. He would not submit my quote to the fleet management or even promise to do it before the scheduled appt. I walked out and wouldn't go back if they were giving tires away.
