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November 2023 by Sara G
NTB saved the day for me! I had an appointment set up with another company that cancelled my appointment without notifying me. I went over to NTB and not only were they able to fit me in same day, but they also helped coordinate retrieval of my tires and got the service done in their quoted time. Outstanding service and I will choose NTB over anyone else from now on!
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November 2023 by TeeTom TheGreat
Scott and Joseph are great, actually the whole staff is great. They are very friendly and prices are great , highly recommend them for all your car needs
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November 2023 by Andrea White
If I could give this location more than 5 stars, I absolutely would. My car broke down halfway through a road trip and I was able to make it to this NTB location. When I arrived, James was beyond EXCEPTIONALLY helpful. Despite them being very busy, they quickly diagnosed the problem (turns out my alternator bit the dust). He assured me that they would be able to fix it that day and that I wouldn’t be stranded. James, Zach and his team came through, repaired my car and I was able to safely make it to my destination that night. A HUGE thank you to this crew for their hard work and commitment to excellent customer service. 10 stars out of 5!!!
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November 2023 by Brandon Fugitt
We had a flat tire and the team at NTB took care of us immediately. Couldn’t have asked for a nicer and incredibly helpful staff. Highly recommend them for all tire repair issues you may have.
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November 2023 by Robert H.
had 4 tires installed 14 months ago getting off 95 tire right rear exploded dry rot being a mechanic i knew as soon as I saw it ripped into shreds like a t Rex played with it taking lugs off 3 fine last 2 torqued beyond the ability of my m18 Even my igresoll 1500 break away studs stretched and cross threaded all the way lugs definitely weren't placed by hand before using impact.. total repair tow 80 because of where i work stud tapping and removal labor 250 roughly studs 18 lugs 25 im out more then the 4 discounted tires need to hire certified mechanic and check credentials because im looking at legal means ntb corporate did offer 1 free tire and rotation stick it where sun doesn't shine the tires btw were moved from a closed down store 6 years old and i was told 2021 was the manufacturer date thank God i recorded the install and paperwork
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October 2023 by Ereini Yiannouris
I recommended this place to a friend the other day, and realized I forgot to write about my experience from back in March 2023.I was having a terrible time as it often is when you blow out your tire. Everything from my insurance to the tow truck was incredibly stressful. However, I still remember Zack, and as a woman in an incredibly vulnerable position and who knows very little about vehicles had an absolutely seamless experience.The location is very convenient and they were able to squeeze me in last minute on a Sunday after I had called 10+ locations in Harford County. However, I work awkward hours, so I was never available during the store hours and I didn’t know what to do. Zack.. although he was new… offered several suggestions and was able to form a plan to retrieve my car. I also felt the prices were fair, he didn’t try to convince me that I needed more work than I needed, he explained things very well, and I was able to pay for everything over the phone.I never was able to show my appreciation in person, but I truly felt cared for and I’ve been suggesting this place purely because of Zack’s exceptional customer service.Thank you again!
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October 2023 by Linda Perry
Wow! Such impressive service! Had a tire problem at 5 pm and they evaluated and had me repaired and out of there in less than an hour. Super kind and efficient. Amazing!! Thank you!
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September 2023 by Dan
Came in to NTB with no notice and without an appointment, at close to closing time no less, to get a tire repaired and they fit me in without issue. I was out the door in 25 to 30 minutes, while a competitor where I had appointment at said it'd take an hour and a half to get it done. Highly recommend the National Tire and Battery team on Baltimore Pike in Bel Air, MD.
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September 2023 by Tyra Coleman
David was really helpful and didn’t charge me at all for removing a metal piece hanging from under my car. The whole shop was friendly and helpful, I love this NTB.
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August 2023 by Rob Waples
Consistent quality services! Scott, thank you again for the excellent service and support! I have utilized this location for years with our Ford Escape and Toyota 4-Runner. You can count on Scott and his team to take good care of you and your vehicle.
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August 2023 by Todd Pumphrey
NTB saves the day!!! While packing up for vacation I noticed a screw in my tire. Despite being a very busy location on a Saturday, they made the effort to get me in and out very quickly without an appointment. Highly recommend
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August 2023 by Stephen Thompson
I’ve been getting all of my vehicles serviced at National tire and battery “previously merchants” for the past 10 years. The reason I keep coming back is the professionalism and their quality of work. Zack was professional and courteous as always, and the mechanic Joe explain to me exactly what my vehicle needed . I would recommend anyone who needs car service to go to NTB in Belair, Maryland.Stephen Thompson
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August 2023 by Dave Eckles
The manager Scott is always helpful and goes out of his way to help anyone. Visit was fast and they did good work. I would highly recommend them to everyone
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August 2023 by C Danko
Very professional and friendly service. Took care of the problem at a very fair price! Thank you!
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July 2023 by Pru Verte
I had an issue with my brakes and, since I always had good experience with this NTB and their prices and services seem pretty fair for the area, I took my car to them. Even though they were busy, they fixed my car’s issues faster than I expected and efficiently.And when my husband’s car’s brakes started acting up on the way to pick up my car, they got his car checked in and fixed right up in a very timely manner.Scott and Zach made a very stressful situation much easier and my husband and I appreciated it deeply. The people working at this location (including the mechanics that we briefly saw in addition to Zach and Scott) make this company and location our main go-to place for our cars. Scott even explained all the warrantees and demonstrated the main issue with my husband’s car (showing us the part as well) so I could fully understand.I can honestly say that because of the professional kindness and patience and attention to customer relations, I currently have no desire to take my car elsewhere. Thanks, guys!!
