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March 2024 by Josiah Brought
Trapped into membership hurting family financially
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February 2024 by Marc Thompson
I got my wife a gift card, and asked at the time if they had deep tissue massage available. I was assured that they did, but it's now been months and she hasn't been able to schedule. We had similar issues scheduling when she was pregnant, but we attributed it to needing a specialist. Finally, I booked her an appointment at another business and asked if I could be refunded for the unused gift card, as my wife is no longer interested in trying to get in here. I was told that they don't refund gift cards and that maybe she could just keep trying. I wouldn't waste your money here. It's also more expensive than the place that could actually provide the service in a timely manner.
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November 2023 by Stefan Fagan-Kelly
Excellent massage therapists. Only trouble is that it can be a little pricey.
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October 2023 by Debbie Edwards
Laurel is great. The staff is friendly and helpful.
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October 2023 by Thomas Wake
Way overpriced the services were no different from any other massage provider charging almost half of the price... save your money
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August 2023 by Ryan Leach
Overbooked/oversubscribed with massively long lead times. Great for the business, terrible for the consumer.When you are able to get appointments, services often start late.
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July 2023 by John W
Massage envy is great. Plenty of options when scheduling to customize your experience
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June 2023 by CHRIS Gray
Called this location 2 months ago to cancel membership, they said I needed to make another payment. Made the payment. They never sent the paper cancelation. Finally got it over to them. Now they say the 11 massages that I paid for and didn't use I lose. I feel scammed. Someone can give me a call. I will be having my wife cancel her membership also. You Rob me ..you rob us.
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December 2022 by Allison O'Handly
Absolutely horrendous. Please please do not purchase loved ones gift cards from this place. So many significantly better and cheaper options. My husband shelled out for a gift card for me as a gift from this location. Even though their massage price is so high, they happily took his money without letting him no that they DON’T HAVE AVAILABLE APPOINTMENTS. I had to schedule my appointment over a month out. Completely ridiculous. (As an aside, on the phone they scheduled everything without confirming the price. I had to ask them for the price at the end of our phone call. It was insane! Turns out they automatically booked me for a 90 minute massage instead of a 60 min without ever clarifying that with me. Coincidentally, that is the most expensive one. Interesting. Thankfully I asked for clarification and was able to change it to 60 minutes before we hung up.) After waiting all that time for this appointment, I leave work early to finally go get my massage, only to find out they never made the appointment. They put my information in their records but never actually put in my appt time. I guess I now wait another month for an appt to a place that seems pretty terrible. I would love to go back in time and stop my husband from spending that money.
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November 2022 by Shayla Barfield
Tessa was amazing and super nice. I got a back facial and felt like I had a new back afterwards. Seriously, if you have backne, get a back facial. You won’t regret it. The facial was wonderful as well. Both services were relaxing and effective.
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October 2022 by SUNSHINE TheRanch
Worst and weirdest massage ever, and poor atmosphere, cold room, started at least 15 late and ended 5 to 10 min early but they charged me full price even though I said something. Overpriced to begin with. Wanted all my medical info and sign a huge waiver, very clinical vs holistic. No offer of water after, poor communication, asked me about areas and then never focused on them, bordered on inappropriate. Massage person did weird stuff, some painful, was not NOT relaxing or helpful at all, left annoyed, DO NOT RECOMEND AT ALL. Left feeling worse than I went in. Had a bruise next day. Would give negative stars if could.
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October 2022 by Dave and Melissa Graham
Good massage overall... I wasn't made aware of any problem areas that I was having so I guess that I wasn't having any lol.. I usually prefer some water before or after... I was made aware of membership fees and massage enhancement oils ect.. Good use of a gift card..
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September 2022 by Steven W.
I was made to feel very relaxed and the masseuse was very courteous. Upon arrival, I was very tense and tight. I was handled very professionally and was asked if there were any particular area of the body needed focusing on. The body areas were addressed and the tension was relieved. Now I schedule a massage every month.
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August 2022 by Deb Baldauf
Megan is a terrific and very kind massage therapist!! Her massages are wonderful because her pressure is always perfect. I highly recommend making an appt with Megan at the Bel Air Massage Envy location.
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August 2022 by Justin Higgins
A great experience, especially for my first time. Megan did a great job and she made me feel comfortable. Would definitely recommend it.
