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February 2024 by Kim Neal
I don't usually send emails and give reviews, but I had to do it on this occasion. Freedom made it possible for me to get through this purchase and approved me on a second mortgage when my own credit union would not approve. Jennifer Schmoll stepped in and made it happen very quickly. She is professional, personable and answered the phone every time I called with questions. I am removing my funds from TFCU. In the next month I am going to set up all my banking with Freedom thanks to Jennifer Schmoll and Freedom. I really appreciate what you do and that I was referred to Jennifer Schmoll.
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November 2023 by Aquia Williams
Kelly Bray provided exceptional service when we walked in to open up a new account. She went above and beyond to ensure all of our needs were met! I will definitely recommend Freedom because of the service that was provided by Kelly Bray!
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August 2023 by Antia Browne
Online customer service for loan issues is very poor.Dianne is the only person that I have talked to that was nice, helpful and respectful. I have had a car loan with them since spring 2022 & been trying to do automatic payments it’s been a hassle to set this up. Finally set it up & changed my payment due date with the help of a worker to correspond to when the bill pay will be sent. And I am still getting mail saying I am late with my payments. My loan is 325 and I am paying 400 every month. When I called to clarify what was going on the lady I spoke to was very dismissive which I find with most ppl I talk to.The app doesn’t work well to track loan payments either, best for those who have an account with them.
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May 2023 by Annetta Schott
I’ve been a customer for more than 20 years. The employees have always gone the extra mile to answer any questions I’ve had and they’ve shown extreme patience when I was trying to deposit a large check remotely and was unsure of how it was done. Another time my account was accessed by unauthorized people and thankfully, the bank caught it very quickly. FCU is my bank of choice, even though I no longer live in the county!
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March 2023 by Alexander Baliko
Ive been a memeber since it was called MATCOM---a very long time---Great service always.
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March 2023 by Samuel Cole, MBA
Cindy Cole was patient and gave good customer service
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January 2023 by Paula Harman
Kelly was very friendly and helpful. Definitely an asset to Freedom Federal.
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December 2022 by Tammy H
I have to say that everyone who works at this location truly is the most nicest of people. They take care and handle any issue I may have.
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October 2022 by Dennis Beyer
Joanne Testa an agent at Fountain Branch has been a pleasure to work with during our application process. She shares her expertise in a dignified manner.
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October 2022 by Ashley Waldo
Thank you Jenna!
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June 2022 by Big D
Thank you Donna, very professional, caring. Freedom Credit Union is better than any bank Oh yes!! Reasonable rates, etc. Thank you Freedom Credit Union, Yes!!????????
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March 2022 by Johanna Ramos
I appreciate the professionalism and diligence from Ms Andrea and her team from the Credit Cards Department . I definitely recommend Freedom Federal Credit Union.
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February 2022 by Angel Ayala
Heather did a phenomenal job explaining the process of the loan, which turned to a 45 minute conversation about everything (full disclosure I am using the loan for an overseas vacation). Heather and I discussed the need for vacation, the stresses of life, education, the current state of world affairs, and the need for the aforementioned vacation. The conversation could have easily gone another hour. I found Heather personality refreshing! I was just not another member to her. She made me feel like a friend, and someone who really cared about where I am in life, and where I am heading. Thank you Heather! Take a bow!
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February 2022 by J J
Good people, knowledgeable, friendly. A great place to do business.
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September 2021 by Charlie Reed
I was on my way into their branch today when I was attacked by a wild gaggle of Karen's who told me that I had to take my covid mask off when I'm inside, and if I wanted to wear it I would have to go in the drive through. Why would I wear my mask in the drive through? Karen's, bruh
