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August 2024 by Brandon Fratini
The employee committed fraud on my shipment information.
I wanted to send a gift to the UK, to a friend of mine. A candle my girlfriend made for him, and a ROG ally.
This technician labeled a value of the candle as 100 dollars. This is false information.
Then he decided to label this ally of mine as $350 value. No receipts or invoices were provided to the employee at this location.
The employees didn't even know what to classify the candle as. They guessed "furniture"
So, because of this fraud, incompetence and gross negligence, my friend had to pay $200 in taxes on a gift.
The candle that was made by my girlfriend for pennies on the dollar was imputed unlawfully at $100 by the unqualified employee.
The ally was imputed , unlawfully at 350 dollars, but the unqualified employee.
Now, customer service has been full of unlawful practices and passing the buck. I was extorted into signing paperwork without the proper information.
Customer service is telling me to find an invoice for the value of the candle. That's interesting. It was crafted by hand. It was not a business purchase.
The Ally was a gift of something that I already had.
This is criminal. Nobody should ever trust this company ever again
So, someone from FedEx reached out to my friend in the United Kingdom and made him pay taxes saying that it wasn't clarified that it was a gift.
Please see the screenshot of the negligence, fraud and gross incompetence
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July 2024 by Shawn Aurelio
I’ve visited this location a few times. The staff is always helpful and I was able to ship my packages.
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June 2024 by Brad Jakubiec
Zach, greeted me immediately upon entering the store, in kind. Took care of my issue quickly without hesitation, very thorough. He considered my needs through the transaction. Good dude for your store. obviously he deserves a promotion. leads by example.
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June 2024 by Dave “Oink” Mason
I managed a business for most of my career.The experience at this store with Karen was extraordinary. She was professional, knowledgeable, and listened to me the client so she could understand what were my goals and expectations. Her valuable input and suggestions made my project better than I could have imagined. To have a team member of this character and insight to details is a major asset to your business. It's people like Karen that you no longer shop at your competitors'; for you know that the job will be done right and exceed your expectations. If you could attract and train other team members like Karen, you will have an All-Star business model.
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June 2024 by Wale Mairena
Love the service. Thank you to Mrs. Kyshia for assisting me.
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June 2024 by Teresa Rosier
Great experience with every visit. Keisha is always wiling to assist with a friendly attitude and beautiful smile!
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May 2024 by Kerry Burns
Fast, convenient Fedex shipping and faxing. Big print and copy center in town of Bel Air.
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May 2024 by Bruce White
Miss Karen and Ethan took great care of me, I had expensive art to be packaged and they were wonderful and very knowledgeable about how to do it safely. I highly recommend them to anybody. Thank you.
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April 2024 by L H
Karen made my photo printing experience effortless; she did all the work for me. I usually use Walmart or Shutterfly for prints but I will always go here from now on. :)
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March 2024 by Togetherdayys Jazzy
The fact that people still use FedEx is so funny they suck and lie about where your package is at so expensive to ship stuff and don't even get them on time sad you guys need to go away your agents suck and so does your customer service
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February 2024 by Vivian Hunt
I just picked up a printed bound document from here. Great customer service. The employee working 2/9 at 8am was very friendly and helpful. She went the extra mile for sure, super grateful!
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January 2024 by Jerry Creighton
Easy to use self-serve printing. Also was able to laminate an item without a problem. Friendly service
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January 2024 by Denise Buchanan
We were expecting a package to this site. FedEx website said this store is a hub so my shipper sent the package to this site. The lady denied my package because it was a snake and said we don’t except animals so I denied it. My shipper got an authorization from FedEx so that the package could be sent back to this site and when we went in to check on it, the lady was very nasty and said well I don’t care that you got an authorization from FedEx if it comes back here I will deny it again. I again said but FedEx gave us authorization and we really don’t have time to drive the extra hour to the next hub whenever it finally gets there, they are animals and you are just denying them so they will be stuck on the truck even longer. They were due at 10am, it’s now 3PM and they are still “somewhere “. I asked the lady can she find out where the truck is and we can track him down she said NO! Then some older man said well we don’t have to except animals and if you want them then go sit in the parking lot for the next few hours until he comes back! Like really? Very rude and unprofessional to say the least.
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November 2023 by Amanda Crowley
They gave me my 16x20 posters in a plastic bag. By the time we got home, they had creases in them. The worst packaging, Fed Ex wasn't worth going to.
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November 2023 by Chelsea Geisel
I have been using FedEx for my small business printing needs for the past 12 years and they are beyond amazing. They are quick and efficient. Rob always takes care of me in helping to determine the best selections for what I need.
