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July 2024 by Smoshua Schmateman
Staff is RUDE and LAZY. They stop helping you 15 minutes before closing time. Maybe the store should just close at 9 since you ain't helping customers anyway.
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May 2024 by Lauren Daniels -HCHD-
Pharmacy Staff was excellent ! Fast and friendly !!!
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April 2024 by Amelia Osman
We went through the drive through this morning (Sunday around 10:45 am) and the young lady was so pleasant and helpful.
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April 2024 by Shane Bassetti
The pharmacy is pretty quick and friendly. Drive thru is convenient.
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January 2024 by Travis Hammond
Terrible service, slow and don't answer phone calls.
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December 2023 by PeopleCallMeRemi
Anna is super sweet! Amazing customer service!
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October 2023 by Kayla Beveridge
Went in to grab allergy medicine for my daughters and get my Covid booster and Flu shot! Kam went above and beyond to make sure I found an allergy medicine that worked for both of them. He also did both of my vaccines! I was absolutely impressed by how quick and painless the whole experience went.Would definitely 10/10 recommend going to him for your vaccines!
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October 2023 by Madeleine Sharp-Smith
?????I ordered 115 pictures online and went to pick them up today. When I was in the store I also got another item that I wanted. There were no other customers to be seen and there were two associates working close to the checkout counters; that is almost never seen. Usually you have to look for somebody to help you when you’re in there, with the exception of one employee which I’ve already written a glowing report about .I went to the first checkout counter, and there was a sign that said to go to the next one. When I went to the next one, there was the same sign, but there was no other counter to go to. There were only self checkouts that were left. The female employee came up to me and told me to use the self check out. I told her I did not usually use those and I would prefer to use the regular register and she said “ corporate doesn’t want us to do that right now, because I haven’t met my quota.”Of course I had absolutely no idea what she was talking about but she stood by the counter and said “what is your phone number?” I told her and she typed it in and then told me that the “number wasn’t in there and that I wasn’t registered with C V S. “To try and keep this from being a novelette, I will simply say that the same thing happened three times in a row. Needless to say, I was becoming a bit frustrated. All I wanted to do was by the two things I came in for and get out of the store. She then asked me “ what is your email address?”I gave it to her, and she proceeded to tell me that I “was not registered at CVS and that my number and email were not part of the C V S system. “I explained to her that I had been coming to the C V S for over 20 years and that nobody had ever had a problem with my telephone number before , and that I always checked out at a register and that I would like to do so now. She said “no” she needed to do it there, because she had not “met her quota, “ and I still had no idea what she was talking about. She asked if I checked the machine to see if I had coupons I said “yes, but it said I didn’t have any. “ She said “that’s because you don’t have an account.”I asked her to please go to the register and check me out because I needed to leave, and she went to the register with a snort and a sneer and moved the sign and proceeded to check me out. She begrudgingly went there and again asked me for my phone number and I gave it. She told me again I was not in the register and we had a repeat of the same thing for a while until I finally said “please just check me out. I’m in a hurry I don’t care about coupons .”I said “there are two of you here up front by the registers why couldn’t either one of you have taken me at the register. “ She then told me that “either one of us could, “ and that I “should have asked him to do it.”Of course, I had no idea that I could switch employees for a check out. She said “ I have him on the truck with merchandise.” Then she gave me my products, about 20 minutes after this all started, and I asked her what her name and the name of her manager were and she told me that she “ was the manager .” I then told her “ good, that will make this all easier” and left the store, quite unhappy.I have dealt with people for years and this is certainly not the way to treat them. When I left, I went out to the car and called customer service to tell them about my experience, and I hope to heaven, they tape the conversation because the person who answered the phone could not have cared less.Walgreens, here I come.
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October 2023 by Janey Garcia
The staff at the CVS on Churchville Road in Bel Air is tops!!! Every single time I have visited I had positive interactions with staff, even when I was frustrated about things beyond ones control. Thank you to all Churchville Rd CVS team members!!
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August 2023 by Travel With Trey
This place is a backwards mess. You go to the Pharmacy drive thru and are greeted with a message that "we are stocking everyday products at the drive thru" to make your visit more convenient. Oh really? I can get a schedule 4 drug with my ID through that window , but ask for Sudafed (for which I could use the same ID) and you would think I'm requesting unregulated ammunition! Thry make you come in to pick up Sudafed in person. Why? What's the difference? If I'm showing an ID, why do I have to come in? Well, the woman in the window tells me that they only offered Drive thru service on Sudafed at the window during COVID. Again...makes absolutely no sense.
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August 2023 by Avalus (Travel with Trey)
This place is a backwards mess. You go to the Pharmacy drive thru and are greeted with a message that "we are stocking everyday products at the drive thru" to make your visit more convenient. Oh really? I can get a schedule 4 drug with my ID through that window , but ask for Sudafed (for which I could use the same ID) and you would think I'm requesting unregulated ammunition! Thry make you come in to pick up Sudafed in person. Why? What's the difference? If I'm showing an ID, why do I have to come in? Well, the woman in the window tells me that they only offered Drive thru service on Sudafed at the window during COVID. Again...makes absolutely no sense.
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July 2023 by Chris O'Brien
Absolutely a joke
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July 2023 by Ackerman Mail
Disorganized with poor communication to customers.
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April 2023 by Jim Drago
Horrible experience. Will never set foot in this CVS just based solely off of the phone call with the pharmacy and staff. Been searching for my prescription medication for 2 weeks WITH my doctor. Also a “PATIENT” of CVS. Called 3 CVS to see if they had my prescription in stock they told me it was backordered. Great, moving on to the next one. Called this CVS and the staff told me they can’t give me that info because they could get “robbed” because the prescription is a controlled dangerous substance. How about we keep it uniform. I simply asked if they had it in stock so I could call my doctor for her to send the prescription. So my doctor wouldn’t have to take the time to call for hours all day long. These are not healthcare providers or professionals they are crooks and ignorant. One of the first CVS pharmacists, whom was extremely helpful, gave me this cvs because the doctor said it was showing they had it in stock on their system but you should still call to confirm it is in stock. Absolute joke waste of time for me writing this review about this particular CVS pharmacy staff. They need to be sent to remedial training for customer service and being polite. Do your job. These are the “karens” of the world and that’s why their lives will never be successful and fulfilled.
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March 2023 by Adam G.
Great news from pharmacy with great staff and customer service. Also have by far the best hours of any pharmacy, especially after so many cut down both days and hours since pandemic.
