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June 2024 by Igotwhipz
Allow me to recount an experience with Brookhart Auto Transport & Towing that raises concerns about their business practices. As an owner of a rental car business, managing a fleet of vehicles, I received notification from the Harford County Sheriff's Department on May 10th, 2024, indicating the possible theft of one of my vehicles. Upon confirming the absence of the vehicle, it became evident that it was indeed ours. We engaged Brookhart Auto Transport & Towing, likely selected through a rotation system, to facilitate the vehicle's retrieval. They promptly informed us of an accruing bill amounting to $18XX, citing the vehicle's inability to be released pending clearance from the sheriff's department. However, they also indicated that charges would escalate daily, despite the vehicle's detainment for investigative purposes. This escalation, in conjunction with inquiries about insurance coverage, particularly full coverage, raised suspicions regarding their billing practices. Asking with the intentions of price gouging. Upon seeking clarification on the bill, discrepancies emerged, notably concerning purported winching services, refuted by law enforcement officials at the scene. This discrepancy implies a lack of transparency in pricing. Furthermore, interactions with the supervisor, Sarah, revealed personal grievances irrelevant to business matters, detracting from the professionalism expected. Sarah also claims they’ll work with us, but fails to give what the “working with us” number is. She claims that the owner decides what that number is. So we request to speak with the owner, and she claims the owner won’t get on a phone call. Expecting someone to ride a hour just for you to give them a “number” that probably won’t be agreed upon is absurd. This episode underscores the detrimental impact of arbitrary charges and inadequate communication on the towing industry's reputation. The reviews posted on their business page reveals this as well.
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June 2024 by mommaheather
Took my daughter to a doctor's appointment this morning & found myself a nice shady spot to park while I waited...I'm playing a game on my phone, listening to some good tunes then silence...turn the key...nothing. Thanks Brookhart's Towing for showing up quickly with a jumpstart!! The driver Jason was polite & did the jumpstart in no time! A woman would have been lost without you guys!!
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April 2024 by Justin Quinn
Everything and everybody was top notch professional. Heather was my contact on the phone and she helped answer any and all of my questions. Sarah called me on a follow up on the next business day and was the sweetest nicest girl ever! My driver, Keith, took extreme caution and detail when hoisting my vehicle up the flat bed. As far as having to get a tow for a truck that won't start, this entire company knocked it out of the park! The customer service was great.
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April 2024 by Mistah Xjosh
Very reliable
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April 2024 by Barbara Polack
The response was quick, and the intake person empathic. Tow person was professional and did a great job in bad weather. Highly recommend this company.
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March 2024 by Just A simple Girl
I am from out of town and my dad was in the hospital. He needed things out of his truck. The staff at BrookHarts went out of their way to help me and my mom’s tire blew out and they came to save the day. They made this process much easier. When all you want to do is cry they helped make it a little better.
Thank you. They really do help out and a great team.
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February 2024 by jason mackowiak
They were great to work with. Quick response and communicated well through the whole process. Definitely will use again.
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January 2024 by Wayne H.
Used this shop several times for military deuce and a half. I personally think prices are steep but they corrected the issues and asked several times if things ok
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January 2024 by shogunMR
On time and nice people
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November 2023 by Jared Martin
Complete rip off price gougers. Double the price of most other companies in the area. If you want to pay double the price of everyone else for a tow, and pay added fees on top of that, well then Brookharts is your place! But if you want a regular priced tow and not to be ripped off, call another local company that is honest, like Chris’s towing.
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November 2023 by Daniel Johnson
Great customer service, had work done on my truck ,went over everything an cost before work was preformed
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November 2023 by Brad Ogle
Professional and showed up when they said they would. Friendly to deal with as well.
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November 2023 by Clara Park
I had a very friendly towing truck driver picking up my car early in the morning and that pretty much all I can say with positive reivew.Cost: it's on high end side. I would have called my insurance and had them picked up my car for free. I wanted to try this but my shop service was lower than the towing. Towing was 350 dollars. Takeaway is call the insurance company first. Usually you don't have to pay anything.
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June 2023 by Kenny Lashley
This was the company the police called to tow my vehicle after I got into an accident in Maryland. My only good experience with this company was with the tow truck driver, who made decent time arriving, was friendly, retrieved my car in a speedy manner, and gave me the company’s business card to call them after the insurance claim. Everything after this was a nightmare. I went in five days later to sign the release forms and give the owner photocopies of my license, registration, and insurance, after being told that my car is totaled from the insurance company, Erie. After much time went by, Erie told me that Brookhart’s claimed that I never signed the paperwork, and that storage fees are accumulating! I called Brookhart’s and the receptionist acknowledged that she remembered me, but told me they couldn’t find the documents that I had given them and signed. She sent me an email with the attached documents and requested a photocopy of my license and proof of ownership, and asked me to send this in. She told me that I would not be charged for the storage if she receives this. Supposedly Erie and Brookhart’s were feuding it out behind the scenes, but they wanted to charge $1,220 in storage fees, nearly a month after I was in there and gave them everything they asked for! A prior voicemail I received from Erie told me that Brookhart’s told them that they didn’t lose my paperwork, I simply never signed the documentation. An outright lie. Fortunately for me, Erie told Brookhart’s they would pay them $800, and they accepted it and told them to tell me that I will not be charged anything. Just read all the reviews for this business across various sites; it is clear that the members of this business are incompetent at best, and outright liars and fraudsters at worst. Not to mention that the receptionist was horribly rude to me when I had tried to explain my frustrations in a calm and professional manner. She literally said to me “you sent the documents in the mail, who does that anymore? You’re a young man”, in which case I replied by saying “who loses signed paperwork?”. Then she literally hung up the phone on me. Apparently she wanted my documents scanned over via email, but her email to me never specified that, it simply said to “send” them.This is a horrible company. I would recommend to the public to stay away from them at all costs. If you’re in an accident in the area, tell the police specifically not to call this company if possible. If you’re stuck with them, be extremely diligent to maintain a trail of proof of every interaction you have with them.Service: Car towing
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May 2023 by ICC ICC
I was misled by this towing company. After reaching my destination, the driver gave me an unrelated address and charged me more. Their dispatcher, Mike, was also dishonest. I cannot recommend this company.Service: Car towing
