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December 2023 by T_ Turner
Came to the store to pick up an order that I made online. When I walked into the store, it was set up very nicely and looked amazing. Then, when I located the area, will you pick up your online orders? I’ll walk straight to it. I gave the young lady my order number and she brought out my order. But before I walked off, I noticed that something was missing for my order. It was one bottle of shower gel. I kindly asked the lady if there was some kind of misunderstanding or mixup. She stated to me that I didn’t get the item due to the item not being available. So I asked Is it possible to substitute the item? The young lady stated no because it was a reward. And once I looked at my account, I seen that the reward/points was not returned to my account. So I proceeded to walk around the store to see what else I had in order to substitute the item that I wanted. The item that I wanted was available in the store, but they stated to me that they didn’t have any available. So is it possible to get this item that I originally was supposed to get and they stated no I had to pay full price for the item. Overall, I’m Not blaming the sales associates, they were just trying to do their job. But I was extremely disappointed that the system didn’t realize the item that I ordered was available and I’m having to pay for an item that I originally was supposed to get as a reward And then, when I seen the item that I originally ordered, I couldn’t get the item. That part was very disappointing, I don’t know if they need to make better software to Update the inventory. But I will not use the online ordering moving forward.
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December 2023 by Aida C.
came during the $10 three-wick candle sale! i was surprised at how many candles were still left (thankfully there was a wide variety to still choose from). the store was packed (expected), but the cashiers were kind and super efficient!
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November 2023 by Lisa Roberts
I love the many scents you can choose from in so many different products. My favorite are the wallflowers, which are plug-ins that you buy refills for that last about a month. They make my house smell amazing. And they have all kinds of themed holders for the scents. I signed up as a free member and I get an email when there is a great sale. The sales are the best but I do think the regular prices are a bit high. They also have body sprays, candles, body lotions and hand pump soaps.
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November 2023 by Trista Trista
The customer service people here are so incredibly kind! You could vaguely describe to them what you need and they just know what you're looking for. As soon as you walk in they say hello and offer you a bag and help if needed. I Highly recommend this location
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November 2023 by laxfrommc
Has good scents and smells so good!
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November 2023 by Melissa S.
Love all of the products in this store. Happy Holidays Everyone. There is so many products to choose from. I really like the new scents. It's time to get my Christmas shopping done.
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September 2023 by Laura Arthur
This store is always tidy and the associates are kind. I had an especially helpful experience with Melissa and Taffy!
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August 2023 by Mareesa K
Very nice associates & very good deals! Sign up for their rewards program
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May 2023 by Debbie Wheeler
Went in to find out about my free item. Gave me a number to call.
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February 2023 by nite turtle
I absolutely love this place. My only complaint is the friendly staff always hands me a shopping bag and then I have to get all their new stuff because I can't resist! Lol!
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February 2023 by Will Heidel
Overpriced as hell, but good for a free coupon.
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January 2023 by Christine aka Catalina Manuel
I love bath and body works. They always have a great atmosphere and great customer service.
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October 2022 by Marcie Thomas
I went for some minis and was very happy with my purchase
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June 2022 by JOANN WRIGHT
Harford Mall is all but empty with business. Bath and Body was as pretty and organized as any other. Staff was nice also
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February 2022 by Donna Hoffman
Love most of the soaps. I get headaches from scented candles and they have a combination store that connects inside so I have get in and out quick when I need something.
