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December 2023 by Ben Shayegh
I was there yesterday to get some cash and asked some question from one of tellers named Sheryl and she was so rude and rolled her eyes at me !!! It is not just acceptable!!! Bank of America should do whole lot better !!!Ben shayegh
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January 2023 by Howard Nichols
They leave the atm drive through open when its broken, so they can keep buisness flowing. Even though they know the ATM is broken. They dont care that the atm is taking money from people. I will no longer go to this Bank of America.
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January 2023 by Derek Gardner
Good luck getting someone to answer the phone. Been two days and can't talk to anyone. I have a specific question that I need to make sure will be answered before scheduling an appointment and taking time off work to come in.
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December 2022 by Jennifer Pagotto
The customer service is in the toilet hereDon’t expect to get treated with any dignity no matter your ageI watched the tellers down play and get frustrated with old people as o waited an hour to be told I need proof of who I am besides my bank cardI literally am taking my all my money rt out this bank
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October 2022 by TheLeadSled
The majority of the time I visit the inside there is always a long line with at least a 20 minute wait. I have other bank accounts at other banks and I never wait like this, it seems they're short of tellers at times.
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October 2022 by Ashley Smith
Never in my life have I dealt with a more incompetent staff or lack of customer service. They do not care about the service they provide or keeping clients of 5+ years. Reviews and experience show all. DO NOT BANK HERE!
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January 2022 by michelle thompson
So slow. If you go into the lobby, plan on waiting in a long line for 20 minutes. Ugh!
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December 2021 by Gabriela Furdyna
They don't answer their phone !!! when you go in is very hard to talk to someone and when you want to make an appointment on line for this branch , is impossible. Terrible management
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September 2021 by John Sims
Place is joke closing at 4 on fridays!! No BOA in Cecil county. Had fraud reported on my account, called and then they cancel my card and it’s been over a week with no replacement! No access to my money and no card. Absolutely furious with BOA. After 14 years I will be cancelling my account!
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May 2021 by Nicole Dunbar
Not a big fan. If you have the opportunity check out some of the local banks that give better service.
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May 2021 by Felicia Fitez
Went in to look for my card because I lost it there yesterday unfortunately I asked the lady behind the desk right off the bat she said no she didn’t even ask me my name and she looked around her shoulder and said no
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April 2021 by Kristin Hubbard
Ryan spent a lot of time helping us. We had made countless phone calls to the Estate department, spent two hours at another branch before coming to see Ryan in Bel Air. Ryan was able to quickly resolve the issue we were having. We were getting pretty frustrated and are grateful for Ryan's help. Thanks again! The Hubbard family on behalf of K. Cole.
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March 2021 by Zach Miller
One Teller? What a joke.
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February 2021 by Matt B
Called ahead of time to tell them I'm running late, and they said no problem, just come by and they'll keep an eye out for me (since they were almost closed). Got there right as they closed and was ignored, wasn't allowed in, no luck.
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November 2020 by Dennisjankowski Ravens456
Lines are out the door long with often only one teller. B of A clearly does not care about the long waits.
