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February 2024 by Chris Evans
Austin was great in explaining everything, talking his time to show how the new phone works and features, great personality, got everything transferred seamlessly and got us done quickly without cutting corners. I was so happy I brought my wife and daughter back to get two more phones. Compared to previous phone purchases in years past, this was absolutely the best experience. My family is a huge fan of Austins customer service and will be his customer for as long as he is with AT&T. I have been an AT&T customer since the beginning and by far was the best all around experience. You need more representation like Austin and train others to the same level. It will definitely improve AT&T's image. Thank you....Chris
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January 2024 by Lonella Jones
Longggggggggg wait time. I would choose the festival over this place
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December 2023 by david katchuk
Added a line. The store rep was very helpful and provided great help with everything. Definitely my new store location for any future help or purchases
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October 2023 by Krystalynn Rose
Very helpful staff. Raven helped me and my husband and was very nice. I’m switching to AT&T and she walked me through the whole process. Even after dealing with customers who were very difficult while we were in there, they remained professional.
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September 2023 by Adam Flasch
Adonis is an awesome sales person. Super knowledgeable.
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June 2023 by Deborah Bateman
Wonderful experience. Ron has helped my family 3 times and every time he’s been great!!
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May 2023 by mrperfect john5
Ron of Bel Air helped us .Very good experience.
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April 2023 by A K
Horrible customer service! My 80 year old mother went in twice to purchase a new phone and was completely ignored by multiple staff members so on her third visit I went with her. The girl working said she was too busy to help us we should leave and come back another time, there was only one other customer, I hardly consider that busy. My mother would prefer to buy the phone in person not online. If this location cannot staff enough employees then shut down and the employees they do staff have zero customer service skills.
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January 2023 by Justin Adams
Raven and David both went above and beyond to help with an issue I was having after purchasing a phone through Best Buy (which I do not recommend). They contacted customer support to try to resolve my issue in a timely manner and stayed on the phone with them (for at least an hour) until they finally got an answer. They could have easily told me to figure it out with support myself but chose to exhaust all possible outlets. I will continue to go back to this store for the exceptional customer service. Highly recommend Raven and David! Appreciate all of your assistance today ??
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November 2022 by MARK B
Service from Employee was Excellent. Very Very Dissatisfied with AT&T RELIABILITY! ESPECIALLY 5G...IT'S SLOWER THAN 4G BUT I CANT SWITCH MY PHONE TO STAY ON 4G. GOING TO VERIZON. A FRIEND SHOWED ME HIS VERIZON 5G AND IT WAS FAST.
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September 2022 by Ken Baumgen
Great service. All of my needs were met with professional care!!
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August 2022 by Lanae Dior
Great customer service at location! I drove 30 minutes to go to this specific location and I do no regret it at all! ♥️♥️♥️
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August 2022 by Quian Thompson
Bel air att store was amazing vertu professional and informative appreciate all of you
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May 2022 by Katherine Shealey
Kellee the manager has an amazing crew there. We won't go anywhere else. Alyssa was amazing as well taking care of our phone issues. Great team
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May 2022 by SASSY 1
Awesome. The woman that helped us was knowledgeable and fixed the problem. She also reassured us it was not hacked. I wish I had her name.
